Andrew Looked after me yesterday. I had a new router which had to be installed properly and he talked me through every step of the way. He was patient and helpful and never made me feel bad as some... Ver mais
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Leia as opiniões dos outros
POP telecom provider the user with an email address whereby you can contact them directly to sort out any problems. They respond promptly and act!!. Vale for money - no sitting on a telephone in a lo... Ver mais
Generally a good experience with those I’ve spoken to for tech support and account queries. Short to no wait times appreciated. Cherry from tech support helped reconfigure our modem/router effectivel... Ver mais
On the day of switching over to Pop, I had some technical difficulties so called tech support. Alfred was great - super helpful and we resolved the issue quickly. However, the experience before... Ver mais
Informações sobre a empresa
Escrito pela empresa
POP telecom
Informações de contacto
PO Box 12927, CM4 9YW, Ingatestone, Reino Unido
- 03435386611
- customer.service@poptelecom.co.uk
- www.poptelecom.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 16% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick and polite service from Josie
Alfred in technical support solved my…
Alfred in technical support solved my problem. He was knowledgeable and very customer-friendly and although the problem was very stressful for me he dealt with it calmly and really helped. He's a credit to the company.
Yes there were really friendly and very…
Yes there were really friendly and very helpful. Cherry rang me back later in the day as promised. Although my problem was not solved in one way, she gave me the correct advice and later managed to rectify the matter as it was a fault with my computer not Poptels fault, top marks Cherry for your patience as I am not very IT minded at the age of 78.
Broadband problem
Quick response and action to solve the problem we were having with low mps on the Wifi.
Very pleased with the service
Very pleased with the service. Spoke to Andrew who was so helpful and sorted everything out for me. Nothing was too much trouble
Quick & accurate solution to my VoIP…
Quick & accurate solution to my VoIP issue. Thank you, Josie.
A brilliant service Through a phone…
A brilliant service Through a phone call, I was excellently talked through way of resolving an issue with my broadband/wifi.
Superbly guided by a friendly person named, Cris!
Had to reconfigure my router
Had to reconfigure my router which was touch as had barely any signal and no wifi but Alfred talked me through it and held on with the terrible connection. All fixed
Ref. 110011. Cheers Alfred
Pop Telecom Is Good For The Money Thank You
Pop Telecom Is Good For The Money Thank You
Alfred talked me through problm for my…
Alfred talked me through problm for my parents lifeline a true gent and very profesional thank you Alfred
cris was very helpful
Great help from Alfred on what was a…
Great help from Alfred on what was a complicated technical issue, thanks for the great service
All y issues were solved efficiently
All y issues were solved efficiently
Alfred sorted my landline problem ( via…
Alfred sorted my landline problem ( via Chat function) and then called me back personally ( at my request to check incoming calls were working) and was friendly and professional. Thank you Alfred.
Chris sorted it. We had problems with our landline
We had problems with our landline, Chris got to work on this immediately and within minutes had sorted out the problem. While talking to Chris he managed to increase our Mbps speed, very impressive.
Good job
Cris was helpful, patient, and persevered to get the job done. Thanks Cris. 👍
Andrew provided a very quick response…
Andrew provided a very quick response and was patient throughout. Andrew explained actions very well and communicated well throughout including calling to ensure the fault had been rectified. Very satisfied.
Cris sorted out in a matter of minutes
PROFESSIONAL SERVICE
Today I had reason to contact my Internet/Phone service
POP telecom as I had intermittent loss of contact with my Internet service. I spoke to Cherry who was able to fix the problem. Cherry was very polite, Professional knowledgeable and pleasant. At one point my call failed but Cherry quickly rang me back and continued with her excellent service. (Try getting that call back when dealing with other types of business) Thank you Cherry your service is 5 star!
A Experiência Trustpilot
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