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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I wouldn’t even give one star but you have to to be able to type I never received my pot set of 20 it’s been over a month and I can’t even reach anyone. Sold me a dream and I’m pissed

Classificada 1 em 5 estrelas

I can only describe my personal experience The item I purchased was reduced in their "sale" this was then rejected and refunded out of stock even though their other website and ebay account... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

⚠️ Buyer Beware ⚠️ I bought a set of GreenPan cookware earlier this year and after less than seven months of careful use, the non-stick coating on two frying pans started peeling. When I... Ver mais

Classificada 1 em 5 estrelas

Placed an order on 2nd April, received Email on the 3rd stating order could not be fulfilled and full refund would be issued. 3 weeks later, still NO REFUND! There are no excuses for this and this... Ver mais

Informações sobre a empresa

  1. Loja de utensílios de cozinha
  2. Loja de bancadas

Informação fornecida por diversas fontes externas

Pots and Pans has special offers and discount prices on a range of cookware, kitchen knives, dining and tableware, small electricals, tools, barware and much, much more!


Informações de contacto

1,4

Muito mau

TrustScore: 1.5 em 5

334 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

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1,4

Todas as opiniões

(334)

2 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent service

Original roasting tin ordered was not as big as I thought so rang up and arranged return and delivery of another. This was done the very next day and really impressed with the quality of it and the quick service.

22 de janeiro de 2013
Opinião espontânea
Classificada 4 em 5 estrelas

Ok, but box very battered when arrived

Box was half open when arrived, very disappointed!

21 de janeiro de 2013
Opinião espontânea
logótipo da Pots and Pans

Resposta da Pots and Pans

Dear Carole,

I'm really sorry to hear you received goods whose packaging was damaged. We always try to make sure that every one of our packages are packed as securely as possible for delivery, but sometimes items can get damaged in transit. I will of course pass on your comments to our courier to help avoid this situation in the future.

If you are in any way unhappy with the item or if it has been damaged in any way please don't hesitate to get back in touch with us and we'll arrange for you to receive a replacement as soon as possible.

Yours,

Kate
Pots and Pans Customer Service

Classificada 5 em 5 estrelas

Excellent

Delighted to purchase goods from such an efficient company
Very impressed in this day and age.
Goods arrived on schedule- no hassel

17 de janeiro de 2013
Opinião espontânea
Classificada 5 em 5 estrelas

Castle Perfection

I was looking for a castle cake tin and found one! Couldn't believe it and am very happy with it and can't wait to use it as I need to make a castle novelty cake at the end of the month for our pantomime production. It is perfect and was delivered in time as well.

16 de janeiro de 2013
Opinião espontânea
Classificada 4 em 5 estrelas

Good selection, fine customer service fantastic prices, but some stock issues

Pots-and-pans offers a dizzying array of the top names in kitchenware at an impressive discount. The customer service and delivery times have been impressive too; the only drawback is a problem with stock - a couple of times, perhaps with 10% of the goods I've ordered, the items have been listed as in stock but have taken a long time to come, and then on one occasion I was informed the company wasn't sure when they would be getting the item in, if at all. Emails were quickly responded to and a refund immediately offered, but it was a little frustrating.

15 de janeiro de 2013
Opinião espontânea
logótipo da Pots and Pans

Resposta da Pots and Pans

Dear Thomas,

Thank you for your very kind review. I'm sorry to hear you've had a few problems with stock not being available - as a smaller company we have a rolling stock system and are sometimes at the mercy of our suppliers. How could we have changed your experience to earn a 5 star review from you?

Yours,

Kate
Pots and Pans Customer Service Team

Classificada 5 em 5 estrelas

Excellent deals available.

Found the best deal for what I was looking for. Ordering was easy but delay of 2 days. Notified me immediately and followed up efficiently. Postal service was not very good which tends to make one annoyed with the whole deal.

14 de janeiro de 2013
Opinião espontânea
Classificada 4 em 5 estrelas

Just what it says on the tin!!

Ordered some Kitchen knives recently at a good price (best I could find in the web anyway!) and all arrived as promised in perfect condition (very well wrapped) despite an initial out of stock situation I was kept informed and the order arrived within the time frame stated (5 working days).

14 de janeiro de 2013
Opinião espontânea
Classificada 5 em 5 estrelas

Exemplary service, prompt delivery and very satisfied customer.

I oredered the le creuset casserole as a present for my son, a keen cook in his spare time. I was delighted by the January special offer and ordered immediately - on a Saturday. The casserole arrived on Wednesday morning in London at my son's home.
Everyone is delighted by service, delivery and gift.

14 de janeiro de 2013
Opinião espontânea
Classificada 3 em 5 estrelas

Decent service but let down by a couple of things

I ordered some Global knives from Pots and Pans. The knives seem to be top notch and were at a very competitive price. However there were a few issues.

Firstly I was positively surprised to be told I would receive a wok with my order as it was over a certain value. Then I was disappointed that the wok never arrived. This was an unnecessary disappointment as I'd have been fine if I'd not been offered it in the first place.

Secondly, the delivery service was poor. The package was sent through Parcel Force, and I was not at home when they first tried to deliver. They did not attempt a second delivery the next day (despite their website telling me they would) and I had to trek 20 mins to the post office they had left it at to collect.

I might order again in the future, but the prices would have to be very competitive to convince me to do so.

14 de janeiro de 2013
Opinião espontânea
logótipo da Pots and Pans

Resposta da Pots and Pans

Dear Richard,

I'm sorry you didn't receive your free gift of a wok, our records show that there was one on your order, so this must have been improperly packed in our warehouse. If you'd like to get in touch with us I can arrange for you to receive your free gift?

I'll make sure your comments are passed on to Parcelforce, I know that they are still stretched very thin after the festive season.

Yours,

Kate
Pots and Pans Customer Service Team

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