Preen & Clean Opiniões 

Against my advice, my partner decided to book Preen & Clean for a regular six-weekly window-cleaning service.
Considering our windows had not been cleaned for quite some time, I expected a noticeable improvement after the first visit. Unfortunately, the result was borderline unacceptable. There was still visible dirt left on the windows, along with noticeable streaks. I initially brushed this aside, giving them the benefit of the doubt and assuming the next visit would be better. ……. It wasn’t.
We continued using the company for a few more months, and then came the incident that ultimately made us question the reliability of the entire service.
On one occasion, we were told that our windows had been cleaned when they categorically had not. This is not a matter of opinion or assumption — I can substantiate this.
We were at home all day and had deliberately left the garage open to provide access to the windows at the rear of the property. The windows simply had not been cleaned, and there was clear evidence to confirm this.
When I contacted the company to query the missed clean, I was initially told that their technician had attended and cleaned the windows.
I was then given a completely different explanation — that the technician had apparently been turned away by a member of the household.
Neither explanation made sense, because nobody had turned a technician away.
It has since become apparent that the technician had actually attended the wrong house.
Quite frankly, I find the whole situation an absolute joke. What makes matters worse is that we were sent a message confirming that our windows had been cleaned when they categorically had not.
If the technician had gone to the wrong property, then surely that should have been identified and communicated honestly when we raised the issue. Instead, we were initially told the windows had been cleaned, followed by an explanation that the technician had been turned away — neither of which was correct.
Overall, I have been extremely disappointed with both the standard of cleaning and the reliability of the service.
Mistakes can happen, but what I find particularly unacceptable is being told that a job had been completed when it hadn't, followed by two contradictory explanations when the issue was challenged.
Based on our experience, I would absolutely not recommend Preen & Clean for window cleaning.

Really easy to use the service and really happy with the result. Windows look great!

Very impressed with the service and the quality of the work as well as the use of technology for making the booking and paying process as easy and straightforward as possible! On top of that our windows have come up fantastic! Very pleased

The windows once dry were left spotless, a good and professional job was done by Paul.

1st clean completed & I'm more than pleased. Friendly chap smiling on arrival.
Turned up when they said they would.
Window sills cleaned & front door looking good.
Definitely be using again thank you.

Very impressed with first clean. Cleaner explained the routine & water used. Happy customer. 🥰

Arrived on time, very friendly and quickly completed first clean Weds 2nd, however 2 x window trickle vents left damaged on the floor without comment. We found the parts on the ground. Have submitted a complaint but no contact yet 5th.

UPDATE 11.09.2026:

After leaving my original review, Preen & Clean contacted me and offered to come back and clean the windows again free of charge.

They have now been back, and this time I’m really happy with the result 😊 The windows were cleaned properly and were left lovely and clear, with no streaks or residue.

I really appreciate that they took my feedback seriously and came back to put things right. Great customer service and a much better result this time. Thank you! 😊

02.09.2026
I’m giving 3 out of 5 stars for my first clean.
I absolutely loved the communication and organisation! They messaged me beforehand to let me know when they were coming, and when the time changed, they contacted me again to keep me updated. Honestly, my kind of people 😁 I love when everything is organised and communication is this good!

Unfortunately, the actual clean could have been better. All of my windows were left with visible streaks/residue on the glass. The windows are definitely cleaner, but the marks left behind spoil the overall result and make some of them look as though they haven’t been properly cleaned.
As this was my first clean with them, I’m happy to give it another try. I’ll book the next clean as planned and see how it goes next time. Hopefully this was just a one-off, as I really liked everything else about the service 😊

Very pleased with my first window clean. Professional, polite and friendly service.

Very poor service first time using a hot wash service.No introduction of arriving on my property and spend very little time and left my premises without any notification windows at the back looks still the same as before.

Easy to book and pay. Great job done by cleaner, followed instructions re gate and dog. Windows looked great afterwards. Very happy with service! Booking again

I came across this serice by chance when I saw them cleaning the neighbours windows.
Went online, found them and booked. So pleased that I did.
Absolutely brilliant service. Not been in my house long and I don’t think the previous owners bothered cleaning inside or out.
Now it’s like I have a totally different view. Yes there are a few streaks but that’s only to be expected when the windows have probably never been cleaned before. More than happy with the service and of course the price!
Talking of which, payment is done quickly and easily online.

The company notified me when they would be coming and came when they said the cleaner did a good job.

Lovely job,very professional

We had our first clean last week and I am happy with the results. Declan was a very nice and polite chap that just got on with his work.

I look forward to the next time.

Sue, Leeds

Ciaran was really polite and did a fabulous job of cleaning our windows.

I love the app method of payment.

Woukd definitely recommend .

Lovely, polite guy. Job well done. Big thank you

I chose this company after reading many excellent reviews online, and I wasn’t disappointed. They kept me informed of their arrival time and were extremely courteous and professional. They did a great job on my windows, I can highly recommend them.

What like about the service is time keeping , friendly staff and good job done

Signed up and waited weeks for an appointment. It was then scheduled for this afternoon, but no timescale given.
Needless to say no one turned up, what a surprise on a Friday of the bank holiday.
Tried to call a few times doesnt even let you queue just asks you to leave a message and no one called me back. Can't speak to a real person online just a bot.
I will not be rebooking just to be let down again.