Purchased a Volkswagen Scirocco from…
Purchased a Volkswagen Scirocco from Prestige Cars LDN in November 2024. Within just a few weeks, the car began to fail completely: water pump leaking, thermostat broken, coolant pipe cut to bypass proper function, misfire, and engine oil contaminated with fuel. An independent mechanic and a finance-appointed engineer confirmed the car was not roadworthy and not of satisfactory quality under the Consumer Rights Act 2015.
When I contacted Prestige Cars LDN to resolve the issue:
They ignored my phone calls
Did not reply to text messages
Never responded to multiple emails
After being completely ghosted, I filed a Small Claims Court case. I won a County Court Judgment (CCJ) for £800, which they still haven’t paid. I’ve since filed for a warrant of enforcement and had to involve bailiffs to recover the money. Still no resolution, still no contact.
This is the worst kind of dealership: friendly when they want your money, disappears the second something goes wrong.
To make matters worse, the admin fee they charged me wasn’t even disclosed until the day of purchase.
The warranty I was sold through a third-party service? Useless — no garages I contacted would accept it.
Do not be fooled by the polished website or the "Prestige" name. They sold me a broken car, refused to engage like professionals, and now I’m left cleaning up the mess with legal action, finance complaints, and thousands of pounds lost.
Wouldn’t recommend this place to my worst enemy — unless I wanted them to lose money, time, and basic faith in car dealerships.
20 de novembro de 2024
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