Pret a VivreOpiniões 

Resposta da Pret a Vivre

15/05/2026

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet expectations, as we are committed to providing excellent service to every customer.

We have reviewed our records but have not been able to locate any client details matching your name or the situation described. If this is a genuine review, we would very much welcome the opportunity to look into the matter properly. Please do contact us directly so we can discuss your experience in more detail and work towards a resolution.

For the benefit of other readers, we would like to clarify how our service works. We offer a professional measuring service, charged from £75, which contributes towards the time spent visiting the property, and preparing accurate quotations. This fee is fully refundable against an order for curtains or blinds.

The purpose of this service is to ensure precise measurements and avoid issues later in the process. If the measurements provided during an initial consultation differ from those taken during the home visit — particularly where they fall outside recommended product tolerances — we will always advise against proceeding and explain the reasons clearly. In such cases, we will suggest suitable alternatives or, if a customer still wishes to proceed, outline any potential risks to ensure expectations are properly managed.

Regarding the £75 fee, this relates specifically to the completed home visit. We understand it can be disappointing if a product cannot be manufactured, and we are sorry if this was not clearly communicated at the time.

Thank you again for your feedback. It helps us continue improving the service we provide.

Resposta da Pret a Vivre

7/04/2026

Dear Gabriella and Teva,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you remain unhappy with the outcome of your order, and we fully appreciate how important it is for your home to feel exactly as you envisioned.
We would like to clarify a few points for the benefit of anyone reading, as we have already discussed these matters with you in detail over several months.

Your order was supplied and fitted in May 2025 in full accordance with the specifications you approved. As reflected in our email correspondence at the time, the curtain drop was amended at your request from an on floor finish to an off floor finish of 1–3 cm, and the final order confirmation you approved clearly stated this. The curtain fitted was within this agreed tolerance.

Regarding the fabric colour, physical samples were provided for you to review in your own home which is something we always recommend, as lighting conditions and the way voile behaves when stacked can affect its appearance. At no stage during your consultations or showroom visits were concerns raised about the colour, nor was any additional guidance requested before the order was placed. The fabric chosen was the one you selected and approved.

When you contacted us after installation, we offered a goodwill contribution toward adjusting the curtain length, despite the product having been made exactly to the agreed specification. You declined this offer, and we explained that we could not replace the curtain on the basis of a change of preference regarding colour.

We understand how disappointing it is when the final aesthetic does not match what you had hoped for, and we truly wish the outcome had aligned better with your expectations. However, we must also be fair and consistent in following the specifications approved by our clients.

We remain committed to providing clear guidance, quality workmanship, and transparent communication, and we are sorry that this experience did not meet your expectations.

Kind regards,

Simon

Pret a Vivre

Resposta da Pret a Vivre

15/12/2025

Dear Emilia,

We are disappointed to see another review from you, particularly as the details provided this time contradict those in your original post. In your first review dated 3rd September, you mentioned being charged £250 and that the measure was conducted by a female fitter. In this most recent review, you state the fee was £75. For clarity, our standard measure call‑out fee is £75, which is always refunded against an order. All visits are carried out by our trained fitters, with detailed records kept for every appointment, and all of our fitters during that period were male.

As explained in our earlier reply, we have been unable to locate any record of a client under your name for a measure visit. We asked for your postcode or further details so that we could investigate thoroughly, but instead of reaching out to us directly you have chosen to post another review. Without the necessary information, we cannot verify your claim or resolve the matter.

We pride ourselves on transparency and customer care, and we have built our reputation on delivering quality service and resolving genuine concerns promptly. We encourage all customers to contact us directly with any issues so that we can resolve them quickly and fairly. If you are willing to provide us with your postcode and the date of the visit, we will gladly investigate further. Until then, we must respectfully note that the inconsistencies in your reviews make it difficult to reconcile your account with our records.

Kind regards

Simon

Resposta da Pret a Vivre

9/09/2025

Dear Elizabeth

Thank you so much for sharing such a lovely review!

We’re thrilled to hear that Alienor was able to help with ideas in the Notting Hill showroom and that James made sure everything was just right at installation.

It means a lot to us to know you’re enjoying both your motorised and regular blinds. We want every part of the process to feel as easy as possible, so your feedback really makes our day.

We’re so grateful you chose Pret a Vivre and look forward to helping again whenever you need us.

All of us at Pret a Vivre

Resposta da Pret a Vivre

9/09/2025

Dear Katie,

Thank you for taking the time to share your feedback. I’m very sorry to hear that your visit to our Notting Hill showroom left you feeling disappointed. That’s certainly not the experience we aim to provide.

I would like to offer some context regarding your visit. On the day you called, I was with another customer and unable to answer your voicemail immediately, as I was still in consultation and then preparing a quote. When you arrived, I apologised for the missed call and explained that I had planned to return it once I was free.

During our conversation, I asked a few standard questions to better understand your requirements, such as the type and number of windows, whether blackout options were needed, preferred fabrics, and any measurements or photos you could provide. These details are essential to even provide a rough estimate, as all of our products are made-to-measure.

You requested a quote on the spot, but without specific dimensions or visuals, I could only offer a general starting price of around £500 for blackout Roman blinds. This was intended to give you an initial idea, not to dismiss your inquiry.

We also discussed our £75 at-home measuring service, which is fully refundable when placing an order. While I understand this wasn’t something you wished to pursue, it’s a standard step we offer to ensure precision and clarity.

We pride ourselves on offering expert advice and great service, which is reflected in the 160+ verified five star reviews we’ve received on Houzz. I'm truly sorry if, on this occasion, our approach came across as unhelpful or impersonal. That was never our intention. We always aim to assist every customer as thoroughly as possible, even when working with limited information, and I regret that this led to frustration.

We take all feedback seriously and remain committed to providing a professional and respectful experience. If you'd like to discuss this further or would consider giving us another opportunity, we would be happy to assist you.

Warm regards,

Alienor
Pret a Vivre - Notting Hill

Resposta da Pret a Vivre

9/09/2025

Dear Mr Oliver

Thank you for your feedback. Please rest assured that we take all customer feedback seriously and are sorry to hear that your experience was unsatisfactory.

However, we feel it’s important to clarify a few points. As a company that prides itself on delivering quality craftsmanship and excellent customer service as proven by our more than 150 verified 5-star reviews and recipients of the coveted Houzz Best of Service award for 8 consecutive years, we always strive to listen to and work with our clients to resolve any issues - in all of our near 30 years in business, we have never walked away from a problem. You reported some concerns and in within three days we had a fitter on site to conduct an inspection visit.

On the day in question, we tried to listen to be able to provide you with a solution to address your concerns regarding your living room curtains that appear longer on the right hand side owing to an uneven floor to ceiling measurement as pointed out to you at the measure appointment and detailed on the order confirmation that you approved prior to production. Unfortunately, whilst trying to ascertain the resolution that you were looking for, the conversation became difficult, with communication challenges where you terminated the call.

Simon and Alienor were only trying to help to find a solution that worked within the challenges as presented by your architecture and we apologise if it came across differently. We value open dialogue, and it was never our intention to make you feel unheard.

We are committed to ensuring every customer is happy with their purchase and the service they receive. If you would like to contact us to discuss the matter further, we remain open to resolving your concerns in a mutually respectful and constructive manner.

Kind regards,

Pret a Vivre