PrettyLittleThing Opiniões 

Omg they just kept swarming my messenger with msgs wouldn’t stop over two days waking me at odd hours! Disgusting they would stop

They've sent me a faulty dress, promised me a $15 refund three times but haven't processed the refund despite saying they have. This company is fraudulent! I will never purchase from them again.

Retour envoyé le 26 mai 2026. Le remboursement devait être effectué sous 28 jours. Après plusieurs relances, on me demande toujours de patienter jusqu’au 1er juillet sans explication claire. Délai dépassé et service client qui repousse constamment l’échéance.

Did not receive my order. Basically no customer service. The only way I could get onto customer service was to message them on instagram. It took 3 months for them to reply. After I replied to their message it took a further month for them to reply and eventually they just ghosted me. I told them I haven’t received my order and they told me the order was delivered. Which I can tell you with certainty that is was not. I was home the day of the delivery and all the cameras show no delivery person. I informed them if this and they ghosted me.

They need a better customer service team.

Branded items are fake! Brought havaianas and they aren’t real! Compared to my real pair and so many differences don’t buy!

Doesnt even deserve 1 STAR, WISH i could give 0! They messed up my order by providing me the wrong item and all I ended up doing was firstly speaking to a chatbot on mesaenger and then ghosted me completely. i then tried email amd IG dm and I ended up having to dispute this with my bank and paypal and THEN i finally receive an email response from them and stated they will STILL charge me for Return cause Im sending one of the correct items back! Im sorry but you stuffed up my order already and you are still charging me cause I am returning everything back to you?? You ruined my experience already why woukd i want to keep your cheap looking crap, secondly the site is so deceiving! The items online look NOTHING like what you actually get. Do not buy from this store!!

I returned my wedding dresses and 4 months on i still havent had a refund!! £500! Horrendous AI chat that sends you ateond in a circle. Worst experience ive ever had.
Won't touch them with a barge pole.
Just the letters PLT raise my blood pressure through the roof, cant believe they're still in business.

Dreadful customer service. I ordered an item and the wrong thing was sent. They don’t have a telephone number to call and ignored my messages on social media (and deleted my comments on their posts). I managed to find an email address and every time I messaged they said they couldn’t see my attached photos. After 6 attempts I got a response just offering a return. I just lost faith in the end and returned the item but they charge £1:99 for returns and I had paid £2:99 postage only to receive the incorrect item. Absolutely useless.

BUYER BEWARE / PLT are borderline scammers. If I could rate them 0/5 I would. Have been trying to get onto customer service for weeks, they reply once and ask me something I’ve already provided and as soon as I reply it’s AI bot again who doesn’t actually help. Unable to process my return and get my money back because of the terrible service and never ending follow ups. Extremely dissatisfied and would leave a complaint if it was even possible to get in touch with anyone from the extremely unreliable customer service team. Not to mention the items are overpriced and terrible mass produced quality leading to the need for return in the first place.

-Best petite selection I’ve found so far
-Sizes run slightly large
-Quality is good and sales are great
-I wouldn’t pay full price for most items. I usually wait for the 70% off sales
-Dispatch is quick and customer service replies fast (even via text)
-Express shipping to Australia costs about $30 but can take up to a month
-Returns are a bit of a hassle since you have to pay for them

I used a Klarna one-time card to submit an order. I received an error message saying the order had not been processed. However, Klarna claimed they had sent a confirmation of the order and I was charged for it even though I had no order confirmation. I had to contact PLT and facebook or whats app was the only way to get in touch. They took days to respond and even then, just kept asking me for the same information over and over. They claimed there was no order but Klarna provided me with a host of reference numbers indicating they had indeed taken payment from Klarna. I have after almost 2 weeks had no support from either Klarna or PLT. I have had to now go through the complaint process with Klarna citing their buyer protection policy. PLT should be shut down. I cannot even make a complaint about them to the ACCC as i cannot locate any ABN details.

Don’t order from them. I ordered a next day delivery. Half the order arrived other half got lost. Weeks went buy they confirmed it was returned. Lied said the money was refunded. It was not. 2 months later I keep getting told pls wait 10 days. It will clear into your account. Nothing. This has been said about 5 times. No compensation. Poor communication if any. It takes weeks for a response. You can’t call. Their service is so bad that scammers are even pretending to be customer services to scam you out of money. I will never buy from them again. And the quality of the clothing. Let’s put it this way. I ordered 13 dresses. Not even one was kept. One was so bad it looked like they had used an old sofa cut it up and made a dress. The cuts are awful. They are enough to make you think twice about your life.

Not convinced they actually stock the items they advertise. My order never shipped, and the AI customer support was no help. After multiple follow‑ups I finally received a refund. I wouldn’t recommend this retailer — unreliable experience overall.

I bought a shirt that was really itchy and gave me a rash. I contacted their customer service team and they told me they can't return it. They also had the audacity to ask for photos of my body that has the rash. I will never be buying anything from this brand again, poor quality items with awful customer service.

This company needs to go. WHAT AN AWFUL EXPERIENCE. I still have not received my order from them. I also don't appreciate talking to a robot when discussing my concerns because they aren't going to do anything. I will not be recommending this place to anyone and will never be ordering here EVER AGAIN. They have robbed me. DISGUSTING.

They have TERRIBLE customer service. Will never shop from you again, I will tell everyone I know to never shop from you either.

I created a return slip, got sick and didn't manage to take it to the post shop within the 7 days. I contacted support straight away through multiple different methods, it took them more than 1 month to finally respond to me!!! Then they told me that it's more than 14 days and they can't generate a new return ticket for me.

I did also try to recreate a ticket for the postshop on their website straight away, but it didn't let me.

PLT has fallen off. Customer service is nonexistent. I have been waiting for over 2 months for a refund on an order that I didn’t receive. There’s no hope of receiving the refund. It’s really sad and frustrating.

I bought some shoes through them which were coming from a 'partner' company. They were purchased on the 5th of December and cost me £43.
Didn't receive a dispatch email, shoes weren't delivered, so I chased it up with a missing claims form after Christmas hoping things would resolve now that the busier period was over. Wrong!
It is now the 23rd of January and the only communication I've had are very clearly automatic messages. Will not be buying from this company again.

Customer service is a joke. You can only contact them over social media messaging and they take days to reply. I bought a shirt named 'cotton shirt' so obviously I thought it was cotton, as the name suggests. It turned out to be majority polyester with only a little cotton and very poor quality. I asked to return it free of charge due to the misleading name and after first ignoring me, they are refusing, even though they are breaching Consumer Law. Other items I bought I'll keep as they were on sale but quality isn't great. I wouldn't recommend this brand at all.