I received one of the kindest examples of customer service today that I've ever experienced. I put in an online quote after a roofer I'd hired from elsewhere (not from Proactive Flat Roofing) wa... Ver mais
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Leia as opiniões dos outros
Had 3 flat roofs installed on our Edwardian property 2 years ago. So this is an update, truly superb. I wash the roof a few times a years with a straight forward car cleaning solution. It comes up li... Ver mais
We had our new roof installed over summer 2025 and have waited until the end of a very wet and windy autumn and winter before posting a review. Where to start. Paull was a real delight to work with -... Ver mais
A empresa respondeu
I highly recommend Proactive Roofing, I'm very pleased with the brand new warm roof on my new extension. Their professionalism highly distinguishing them from the rest of the roofing companies I hav... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Proactive Flat Roofing is a reputable, reliable and professional flat roofing company currently covering London, the South East and South West regions of the UK. It’s on a mission to become THE leading household name for specialising in flat roofing. Most flat roofs fail within 5-10 years, and when they do the company which installed them is often long gone, but Proactive is here to change that. With its own climate-change-ready future-proof Vanguard waterproofing system, exceptional customer care and a unique lifetime guarantee, it’s breaking the “cowboy” stigma in the flat roofing industry and helping homeowners to get a long-lasting, stress-free solution for their flat roofs that they can rely on. Founded by Stephen Day & Paull Newsome, two flat roofing experts with over 4 decades of combined experience in the industry, Proactive focuses on quality, honesty and professionalism using its exceptional level of technical knowledge to ensure every customer gets a high-quality solution that works.
Informações de contacto
Castle Hill House, 12 Castle Hill, , SL4 1PD, Windsor, Reino Unido
- 01753 981 217
- www.proactiveflatroofing.co.uk
Great company, excellent experience
Great company, really cared about making sure I got the right solution for my flat roof. Fair pricing, polite roofers and excellent communication throughout. Highly recommend them.

Resposta da Proactive Flat Roofing
AVOID AVOID AVOID
Agreed a quote. Paid deposit and first instalment then they increased the quote because their 'surveyor' had 'missed something' in his original report. No reply to letters and emails asking for refund. Totally untrustworthy charlatans. Luckily i paid on credit card and they refunded the money straight away after I provided evidence of this companies behaviour. Despicable people.

Resposta da Proactive Flat Roofing
2 Flat roof replacement and pitch roof repair
We had 2 flat roof replaced by Proactive Roofing. Alex and Jacob were excellent.
I would score them 10/10. I would be happy to recommend Proactive flat Roofing to anyone.
We also had some repair work done on pitch roof by Rich and Paul. They were very good to come in on a Saturday to complete the work for us which we really appreciate . They were punctual, reliable, skilled, knowledgeable, efficient and informative. I would have no hesitation to recommend Proactive Roofing solutions to others. Brilliant team.
Best wishes,
Lisa Antony.

Resposta da Proactive Flat Roofing
Leaking roof that doesn't cover full property.
We had a flat roof replaced by Proactive roofing solutions. They subcontracted out to a someone else to do it who left us with a roof that didn't stretch the full length of our property and had left holes of unpatched roof at the edges. This resulted in leaks and water and mould damage in our house. The company sent out someone to fix one leak and found there to be bare fiberglass and unsealed flaps left by the subcontractors. I told the company that we need our roof to cover the whole of our property (obviously) and that we can't rely on our neighbours dilapidated roof to secure us from the rain. We said we would NEVER have agreed to a partial roof. We were told that, yes would should have been informed of the decision but there is nothing we can do now. The roof cost around £20000 and we are left with a roof that leaks and doesn't cover our property. It's shocking. I've 2 small kids and can't have a leaking roof and have no more money to fix it. I can't believe this company has not tried to resolve the fact that our roof does not cover our property. Really sad.

Resposta da Proactive Flat Roofing
Proactive Flat Roofing Solutions Ltd…
Proactive Flat Roofing Solutions Ltd Disreputable
Proactive Flat Roofing Solutions Ltd. also trade as Vanguard Waterproofing Systems Ltd. are an extremely disreputable company. We carried out works for them on a site at Barking Road , London E13 in 2023, to help rectify a disastrous attempt at a roofing project. Having completed the works to a good standard, that the main contractor would accept and make sure the building was watertight, we were messed around for our money. From a total undisputed bill of £36 K we received £18.3 K and the balance of £17,7K is still outstanding. They have since allegedly sold the company to "Neville Taylor" in an attempt to avoid their debts. This is a well known tactic to avoid the Liquidation process and having to face their creditors. Search Neville Taylor to see for yourself what the story is, he is named on hundreds of companies. They are clearly trading insolvently and the last thing you should do is to pay them any money.
I invite the directors, Paul Newsome and Stephen Day to dispute any of the above, instead of laying low and avoiding creditors.
I have given one star rating, because this is the only way I can post the review, I would give them nothing if I could.
DO NOT USE THEM
Tony Lenihan

Resposta da Proactive Flat Roofing
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