Protyre Autocare - Bristol Brislington Opiniões 

608
TrustScore: 4.5 em 5

4,5

820 Bath Road, Brislington, BS4 5LQ Bristol, Avon, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Always gives the best customer service on every visit. I had puncture which I had over few weeks, no other tyre shop would identify why the tyre pressure light on dashboard kept coming up, I popped in... Ver mais

Classificada 5 em 5 estrelas

I went last Saturday for an AC refill for a Hyundai I30. Although the process took a little longer, the mechanic didn't let me go, until he was sure that everything was fine with the refill with the n... Ver mais

Classificada 5 em 5 estrelas

The Staff/ The Guys there were very helpful & Professional knew what they were doing & were efficient ,I've already recommended them / your premises to my friends & work colleagues !! I'll definitely... Ver mais

Classificada 5 em 5 estrelas

The online booking system works well, it lets you check stock and book an appointment. When I arrived, the fitting was carried out straight away. Also appreciated the free tracking check which was off... Ver mais


Informações sobre a empresa

  1. Loja de pneus
  2. Loja de travões
  3. Loja de baterias de carro
  4. Oficina de inspecção
  5. Serviço de motorista
  6. Serviço de alinhamento de rodas

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contacto

  • 820 Bath Road, Brislington, BS4 5LQ, Bristol, Avon, Reino Unido

  • 01179 772596

4,5

Excelente

TrustScore: 4.5 em 5

608 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(608)

33 675 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Slightly disappointed this time

Had two front tyres fitted with tracking checked as well.
We left the car for them to sort for a hour.
Drove away and vehicle was still pulling to the right.
Went back immediately for them to resolve the issue and it took them half an hour to sort the tracking, making me think that they had not done it the first time even though we had paid for that service.

5 de março de 2025
logótipo da Protyre Autocare - Bristol Brislington

Resposta da Protyre Autocare - Bristol Brislington

Dear Jason Erskine,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Classificada 1 em 5 estrelas

I still have no tyre and the tracking…

I still have no tyre and the tracking hasn't been done

12 de fevereiro de 2025
logótipo da Protyre Autocare - Bristol Brislington

Resposta da Protyre Autocare - Bristol Brislington

Dear Customer,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

Kind regards,
Eddie
Customer Care - Protyre

Classificada 5 em 5 estrelas

Top Service

Helpful staff who knew exactly what was needed. Apologetic when tyres didn’t arrived in time and rebooked the appointment to my convenience.

3 de janeiro de 2025
Classificada 1 em 5 estrelas

Hardly professional

Four new tyres sent to Bath Road Bristol depot. They fitted them onto the car and carried out a wheel alignment check which they said was fine. Only a couple of days later someone. Noticed that instead of all four tyres being Allseason the two on the front were Winter season! The fitters either didn’t notice (completely different tread pattern) or couldn’t be bothered to tell me before they fitted them that there were two different seasons and was this correct? It’s well documented that it’s potentially dangerous to mix tread patterns. What compounded my anger is that I took the car to a different company to have the correct tyres fitted and they carried out an alignment check which showed the fronts were needing adjusting. When I got home I looked at the paperwork from ProTyres and they’d even inputted the wrong vehicle details into the alignment computer thereby giving me a false reading. Four days with out using my car, another day off to have the correct tyres fitted and all ProTyres have agreed is to refund the alignment fee I had to pay out. No real answers except that they’d make sure in future the fitters would check the right tyres before fitting. Incompetence doesn’t cover it. Never use them again.

12 de dezembro de 2024
Opinião espontânea
logótipo da Protyre Autocare - Bristol Brislington

Resposta da Protyre Autocare - Bristol Brislington

Dear Tom Baker,

Thank you for bringing this to our attention. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Classificada 1 em 5 estrelas

Wheel nut damage and incorrect tyre fitment

The person who was designated to remove the wheel from my car used the incorrect socket on the end of an air gun and ended up rounding off two of my wheel nuts. These then had to be chiselled off irreparably damaging the nuts. This was followed by the same person fitting the tyre the wrong direction to the wheel rotation. Fortunately this was noticed by the garage Forman who then removed and replaced the tyre.

The whole experience was terrible, damaging and expensive

13 de dezembro de 2024
logótipo da Protyre Autocare - Bristol Brislington

Resposta da Protyre Autocare - Bristol Brislington

Dear Mike Farmer,

We understand your frustration and disappointment with the service you received. We take all customer feedback seriously and are committed to ensuring that our customers have a positive experience.

We will investigate this matter thoroughly and take appropriate action to prevent similar incidents from happening in the future. The Area Manager has been notified of this and they will be in touch as soon as they can.

Kindest regards,
Georgia
Customer Care - Protyre

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