Protyre Autocare - Cheltenham Opiniões 

1297
TrustScore: 4.5 em 5

4,6

Units C1&C2, Bathwick Tyres, GL51 9PB Cheltenham, Gloucestershire, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I booked my car service at Cheltenham Protyre in September then rang and asked if the garage if they could check the brakes as my son would be driving the car to Heathrow which was quite a distance aw... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Pro tyre are excellent. Great communication, friendly staff and happy to explain things. They were very accurate timewise and were happy to let me drop my car off hours earlier. They will definitel... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

These guys go out of their way to be helpful and professional. Just had my aircon done on a Corsa which isn't actually straight forward. There is a nice place to sit and work, good wifi and coffee. Wo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have been using Pro-Tyre Cheltenham for many years and have always received excelled service from the team. I recently took my car in for an MOT. The communication was clear and the process made... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de pneus
  2. Loja de travões
  3. Loja de baterias de carro
  4. Oficina de inspecção
  5. Serviço de motorista
  6. Serviço de alinhamento de rodas

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contacto

  • Units C1&C2, Bathwick Tyres, GL51 9PB, Cheltenham, Gloucestershire, Reino Unido

  • 01242 584757

4,6

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

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4,6

Todas as opiniões

(1297)

33 606 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Disappointed with dishonest approach

Initially I felt the tyre fitter was very helpful and honest. Fitted the one flat tyre but then tried to get me to have the other 3 replaced stating they were dangerous to drive on. Luckily I said I would get them done somewhere else nearer home. Took the car to kwik fit the following day and they said they did not need changing and there was still plenty of tread on them. Felt like they were trying it on just because I was a woman. Also made a right mess of the wheel itself, all scratched. Still waiting for them to email me a receipt. Would not return.

25 de fevereiro de 2026
logótipo da Protyre Autocare - Cheltenham

Resposta da Protyre Autocare - Cheltenham

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Classificada 5 em 5 estrelas

Professional, helpful & honest

Used Protyre Cheltenham in past & always been very happy. This time, I had slow puncture on a back tyre so ordered & pre-paid for 2 new tyres in advance. The guys checked for issue & were able to repair it as in the right part of tyre which had plenty of tread left. They swiftly refunded what I’d pre-paid back onto card. This level of honesty & service is why I will continue to return to them & happily recommend. Many thanks to Mark & team.

17 de fevereiro de 2026
Classificada 5 em 5 estrelas

Excellent service

Excellent service. Staff are all friendly and polite, the mechanic showed me what work was required and why, giving me peace of mind.

25 de fevereiro de 2026
Classificada 1 em 5 estrelas

Very poor I’ve been coming to this company over…

I’ve been coming to this company over 15 years with lots of different company names.
Never had to wait one week to put one tire on my car till now
And never waited one hour to put one tire on my car till now
I think it’s very poor service. .
I Just wanted one tire, but they started looking for other things that’s wrong with my car to try to get more money out of me
I got the Same tire 11 months ago and they tried to put the price up by 40 pound on me.
Shameful. Outrageous
I will have to think about if I’m coming back to this company again after all these years.

16 de fevereiro de 2026
logótipo da Protyre Autocare - Cheltenham

Resposta da Protyre Autocare - Cheltenham

Dear Mr Hibbs,

Thank you for notifying us of your concerns. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Best regards,
Eddie
Customer Care - Protyre

Classificada 1 em 5 estrelas

Brought my car in for platinum service…

Brought my car in for platinum service which I was advised that everything would be checked and my air con would be re gassed garage had my car all day.When picking up my car I was not advised that my locking wheel nut was broken they advised me that I needed new brakes and discs plus new caliper but I had only just had a mot previously at this garage and there was no advisory stating this my car was passed. I think that your prices are extortionate as I was given a price for doing brakes etc at over 700 pounds spoke with my family when I got home and they were appalled they took me to get car rechecked at their garage where they were informed that my brakes etc were ok so I have informed protyre that I would not be returning and my family were informing trading standards personally I think I should be compensated some of the price of 395 pounds for the service I was given

29 de janeiro de 2026
logótipo da Protyre Autocare - Cheltenham

Resposta da Protyre Autocare - Cheltenham

Dear Patricia Mortiss,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Classificada 5 em 5 estrelas

Meriva exhaust problem.

I have a 12 year old meriva the exhaust has never been off in 80,000 miles.
Had a middle section that was split they managed to get it apart saving me a whole new system ,and alot of money.
Gave 5 stars ,From the easy booking service ,good communication about the fault and parts I needed ,they certainly know their stuff.
Excellent service,
Would I recommend or use again......
ABSOLUTELY!!!!!

2 de fevereiro de 2026
logótipo da Protyre Autocare - Cheltenham

Resposta da Protyre Autocare - Cheltenham

Dear Mrs Marsh,

We're happy to hear that you had such a positive experience at our Cheltenham branch!

It's great to know we could save you money with our service.

We appreciate your kind words regarding our booking, communication, and expertise.

Thank you for the recommendation!

Thank you for your feedback,

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Classificada 1 em 5 estrelas

Take advantage of the elderly.

Mother inlaw had MOT there which was a clean pass.

Less than a month later had a service where they baffled her with jargon to upsell to there top packege at over £300.

Then told her her rear break pads discs and caliper needed changing at £700. I had them independantly inspected by a reputable garage i have used for years and were told theres nothing wrong with the breaks and there was 3/4 of the pads left, no disc lip and calipers were operating without fault.

I do not reccomend amyone use them especially as unneccecary upselling and claiming work needs doing that doesnt is illegal. We will be reporting to trading standards.

31 de janeiro de 2026
Opinião espontânea
logótipo da Protyre Autocare - Cheltenham

Resposta da Protyre Autocare - Cheltenham

Dear Dean,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Classificada 5 em 5 estrelas

All very friendly and professional

Really good communication and very flexible around when to fit me in to suit the other running about I had to do. Tracking was done promptly and the changes made were clearly explained.

No hesitation in recommending!

23 de janeiro de 2026
Classificada 5 em 5 estrelas

Was experiencing a slow loss of air…

Was experiencing a slow loss of air from one of my new tyres fitted by another tyre fitter, protyre Cheltenham looked at the tyre found a leak around the bead and removed the tyre to see what was happening the tyre bead had been torn by the other fitter - ordered another tyre and will get it fitted by protyre then back to the original fitter to get a refund

23 de janeiro de 2026

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