I had tyres fitted the staff were friendly and very efficient.Found me the correct tyres for my car at a reasonable price. Also had a general service done couldn’t fault the complete start to finish... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 1 Westside Centre, Stanway, CO3 8PH Colchester, Essex, GB
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Leia as opiniões dos outros
I contacted Protyre at Colchester and spoke with Jake, a very polite and helpful person who invited me to call in at the workshop. I went along a short while later and met Jake who examined my front... Ver mais
A empresa respondeu
Overall you provided a good service especially, when a warning light came up on the dashboard when driving away, you made sure every thing was OK and got the said warning light removed. However I was... Ver mais
I do usually go to protyre for the convenience of it being so close to where I live. I have had MOTs done, Servicing, tyre changed and honestly, i cannot fault them. I woke up the other day and not... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de pneus
- Loja de travões
- Loja de baterias de carro
- Oficina de inspecção
- Serviço de motorista
- Serviço de alinhamento de rodas
Sobre Protyre Autocare - Colchester
Escrito pela empresa
Escrito pela empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Informações de contacto
Unit 1 Westside Centre, Stanway, CO3 8PH, Colchester, Essex, Reino Unido
- 01206 210245
4,7
Excelente
2 mil opiniões
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Decent service but using a Groupon voucher added avoidable complications
I took advantage of a Groupon voucher offer for a Air Con gas recharge and pollen filter replacement, which offered a good price. I called the centre to make the related appointment. When I arrived I was advised that the timing was incorrect and that that the filter had not been ordered, so an overall potential delay of a couple of hours. I left the car and arranged a lift back home. I received a call from the centre to advise that the Protyre website reflected the incorrect gas required for the recharge - this meant a price increase for the correct gas and the need for me to cancel the Groupon voucher and purchase another (for the correct gas) - Groupon process was very simple. I was called to advise car was ready for collection - I asked for paperwork to confirm work done but was advised this was not normally provided when a Groupon voucher was used. I was given a copy of a document issued to Groupon, which provides the basics of what I needed. Overall, a decent service provided but using a Groupon voucher and the confusion of the gas type added avoidable complications.
13 de julho de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Tyres fitted
I had 4 tyres fitted about 7 months ago thru black circles. The service was all fine but then I had an MOT done at my regular place 5 months later, who failed my MOT as 2 of the tyres were fitted backwards! They rectified it and then passed me which i had to pay for, albeit it wasn’t a big charge but i do wonder about the safety implications of driving around for 5 months like that. Those who might say oh you should’ve checked them when they were fitted, well I am no tyre expert hence paying and getting new tyres fitted by ‘professionals’ and trusting they did their job.
Needless to say I won’t be using them again.
5 de dezembro de 2025
Opinião espontânea
Resposta da Protyre Autocare - Colchester
Dear Customer,
Thank you for notifying us of your concerns. We are sorry this has happened.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Overall you provided a good service…
Overall you provided a good service especially, when a warning light came up on the dashboard when driving away, you made sure every thing was OK and got the said warning light removed. However I was a little disappointed when I asked for the new rear tyres/ wheels to be swopped with the front ones, to be asked for a sixty pound fee? I would have thought with the vehicle already up on the hoist and the power tools that you use, it would have taken a matter of minutes to swop the over!
15 de julho de 2026
Got me out of trouble when I had…
Got me out of trouble when I had roadside blow out - luckily they had a tyre the right size for my car, unlike several others that I called
29 de julho de 2026
Resposta da Protyre Autocare - Colchester
Hello Neil,
Thank you for your positive feedback.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team was able to help you out of a difficult situation.
Many thanks again for taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Aircon regas (Or not!)
I had a great experience here and didn't even spend any money! I booked an aircon regas on Groupon thinking we have had our car 9 years and it has never been regassed! After leaving it with them and expecting the quoted hours wait 15 minutes later I got a call. I was expecting them to say we can't regas it because it is not holding the gas, but no! They said it was working fine and the gas was almost full (Not bad for an 11 year old Fabia!) What's more they didn't charge anything for the checkup and I got a full refund from Groupon in a couple of days.Great service and honesty thankyou.
28 de julho de 2026
Opinião espontânea
Resposta da Protyre Autocare - Colchester
Hello Chris,
Thank you for taking the time to share your wonderful experience! We are so pleased to hear that our team in centre provided such honest and efficient service. It's fantastic to know that your vehicle was in great shape, and we truly appreciate your kind words about our service and honesty.
Best regards,
Eddie
Customer Care - Protyre
Took good care of my 60 year old car
Took good care of my 60 year old car , tyres fitted carefully and all round good job
29 de julho de 2026
Resposta da Protyre Autocare - Colchester
Hello Mr Trenfield,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic experience at Protyre…
Fantastic experience at Protyre colchester as always. Been going there for 10 years now for MOT'S, tyres & repairs. Staff are always super accommodating especially John who always remembers & looks after loyal customers. (Thanks for fitting me in for unexpected new tyres on the morning of my holiday!!)
Costs are always reasonable and explained in full. I will still continue using protyres!!!
13 de julho de 2026
Resposta da Protyre Autocare - Colchester
Hello Coral,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Always had a good experience with…
Always had a good experience with protyre stanway.
20 de julho de 2026
Resposta da Protyre Autocare - Colchester
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Aircon check and regas
Went for an aircon check and though the mechanic thought the car needed some further work it transpired that after regasing it worked fine.
15 de julho de 2026
Resposta da Protyre Autocare - Colchester
Hello Nick,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I wouldn’t go anywhere else!
I do usually go to protyre for the convenience of it being so close to where I live. I have had MOTs done, Servicing, tyre changed and honestly, i cannot fault them.
I woke up the other day and noticed there was a nail in my tyre it was completely flat.
I managed to get booked in with Protyre on the day and they managed to get it sorted within an hour. Would definitely recommend them!
15 de julho de 2026
Resposta da Protyre Autocare - Colchester
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Colchester
Hello Mr Vesnier,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Helpful and efficient!
13 de julho de 2026
Resposta da Protyre Autocare - Colchester
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Cheapest in town for wheel alignment
Cheapest in town for wheel alignment, amazing staff very polite
8 de julho de 2026
Resposta da Protyre Autocare - Colchester
Hello Steve,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Prompt and punctual on scheduling
Prompt and punctual on scheduling. Have been with Protyre for over 5 years now and always had a great experience.
6 de julho de 2026
Resposta da Protyre Autocare - Colchester
Hello Mohamed,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Poor Service
Booked through etyres, had email confirmation of appointment but on arrival was told no appointment and they were fully booked. Next convenient appointment was in 7 days. Customer service person wasn’t helpful at all. No call to warn me. Two hour round trip and wasted morning.
Customer relations are just as bad. They contacted me on Monday 29th and have ignored me since. Even after requesting me to contact them on here.
27 de junho de 2026
Opinião espontânea
Resposta da Protyre Autocare - Colchester
Dear ASHLEY BRITTON,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Nice and friendly staff
Nice and friendly staff
Didn't have to wait long for the M.O.T to be done
3 de julho de 2026
Resposta da Protyre Autocare - Colchester
Hello Ann,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Friendly and efficient
3 de julho de 2026
Resposta da Protyre Autocare - Colchester
Hello Mr Bushell,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre…
The gentleman on reception was both knowledgable and helpful.
My only reservation was the 2 hour waiting after a 1.15pm appointment was made.
26 de junho de 2026
Resposta da Protyre Autocare - Colchester
Hello Ken,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Staff were really friendly and helpful
Staff were really friendly and helpful. Went above and beyond.
24 de junho de 2026
Resposta da Protyre Autocare - Colchester
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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