Protyre Autocare - Dumfries Opiniões 

1214
TrustScore: 5 em 5

4,8

Annan Road, Dumfries, DG1 3JX Dumfries, Scotland, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Staff carried out work in a professional manner,and pointed out a defect to car I never knew existed. I have been a customer of Kwik fit for years, however after my experience at pro tyre I will be us... Ver mais

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Classificada 5 em 5 estrelas

All the staff were professional & friendly. A choice of tyres & cost were offered. Double checked everything after having on going problems with their tracking machines. Would highly recommend Denton... Ver mais

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Classificada 5 em 5 estrelas

Fast and efficient service; extremely friendly welcome. New booking system makes everything even easier. Thank you

A empresa respondeu

Classificada 5 em 5 estrelas

After complaint to Protyre Autocare Dumfries it was explained to me there had been a communication error between myself and the company. The manager contacted me and explained the error. I was then in... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de pneus
  2. Loja de travões
  3. Loja de baterias de carro
  4. Oficina de inspecção
  5. Serviço de motorista
  6. Serviço de alinhamento de rodas

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contacto

  • Annan Road, Dumfries, DG1 3JX, Dumfries, Scotland, Reino Unido

  • 01387 254433

4,8

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(1214)

33 287 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Superb visit

Superb visit . Dealt with promptly and efficiently. Will use again in future . I recommend this company.

24 de fevereiro de 2026
logótipo da Protyre Autocare - Dumfries

Resposta da Protyre Autocare - Dumfries

Dear Eric Ian,

We're happy to hear that your visit was superb, and we appreciate your kind recommendation.

We are glad you were dealt with promptly and efficiently.

We look forward to welcoming you again at our Dumfries branch in the future.

Kind regards
Kayliegh
Customer care - Protyre

Classificada 5 em 5 estrelas

Fast and efficient service from the…

Fast and efficient service from the manager and his team. Manager super friendly and happy to help with issues I had. Did a check over my car for me and picked of on a developing issue that ment I could get it sorted before it became more serious.

27 de fevereiro de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

I delivered car early

I delivered car early. Then left it and was told it would be ready in an hour. Left one and a half hours because didn’t want to hassle. Got back car still not done. Waited another hour. Was told wheel alignment couldn’t be done due to an issue with car. I asked if they could mend. They said they would call me back later that day to arrange appointment. No call back. No refund for wheel alignment. Im pretty miffed to be honest. Three stars was generous really

25 de fevereiro de 2026
logótipo da Protyre Autocare - Dumfries

Resposta da Protyre Autocare - Dumfries

Dear Annie Butterworth,


Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Classificada 1 em 5 estrelas

Email accounts mixed up!

I received an email invoice that was not in my name and I have not been in Protyre for over a year.

The car listed on the invoice is not owned by me…

I emailed the shop to this effect and have had no reply as of yet….

23 de fevereiro de 2026
logótipo da Protyre Autocare - Dumfries

Resposta da Protyre Autocare - Dumfries

Dear Customer, 

We are sorry to hear that you have received an invoice that is not in your name, especially as you have not visited Protyre for over a year and do not own the vehicle listed. We completely understand your concern.

We would really appreciate the opportunity to follow this up with you,; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk with your vehicle registration and contact number, a member of the team will then be in touch.

We apologise for any inconvenience this may have caused.


Kind regards,
Kayleigh
Customer Care – Protyre

Classificada 5 em 5 estrelas

The guy,s at protyre Dumfries

The guy,s at protyre Dumfries , have always been good ,with myself & family, sadly they dont stock the tyres, i use therefore i buy online,but always get the guys to fit and balance for me as they look after my wheels,

9 de fevereiro de 2026
Classificada 2 em 5 estrelas

Go elsewhere

Booked in to have two tyres fitted on website and paid up front when I arrived was told tyres not in stock... Guy on desk said he would call me the next day if they were in

Next day came no phone call, called shop myself and spoke to same guy who admitted he had not called me and appeared unconcerned.

Did eventually get tyres fitted but unimpressed with customer service, will go elsewhere next time.

3 de fevereiro de 2026
Opinião espontânea
logótipo da Protyre Autocare - Dumfries

Resposta da Protyre Autocare - Dumfries

Dear Amanda,

Thank you for bringing this to our attention. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Classificada 5 em 5 estrelas

Great service from Kevin

After leaving the pro tyre branch in Workington with a fault that wasn’t fixed, I attended my local branch in Dumfries where I was served by Kevin. Kevin was extremely helpful from the word go and even though he hadn’t initially dealt with the problem, he stepped up and successfully resolved the fault preventing me from taking another round trip. Kevin is an asset to your team, please make sure he gets the recognition, thank you

3 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Was given immediate attention and both…

Was given immediate attention and both issues were resolved

28 de janeiro de 2026
logótipo da Protyre Autocare - Dumfries

Resposta da Protyre Autocare - Dumfries

Dear Mrs J. Mason,

We're very happy to hear that you received immediate attention and that both issues were resolved to your satisfaction at our Dumfries branch.

Thank you for your positive feedback!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Classificada 5 em 5 estrelas

Friendly and professional people quick…

Friendly and professional people quick and efficient service and good pricing.

2 de fevereiro de 2026
logótipo da Protyre Autocare - Dumfries

Resposta da Protyre Autocare - Dumfries

Dear A Meredith,

We appreciate you taking the time to leave us this 5-star review!

We're happy to hear that you were satisfied with our friendly, professional, quick, and efficient service at our Dumfries branch.

Thank you for your feedback,

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Classificada 5 em 5 estrelas

Excellent Service

I arrived to request that 2 front tyres be replaced. I was told it would take 30 minutes. The tyres were checked and changed in 30 minutes. What more can you expect?.
I have been motoring for over 70 years and for many of them have relied on Dentons for excellent service

27 de janeiro de 2026
logótipo da Protyre Autocare - Dumfries

Resposta da Protyre Autocare - Dumfries

Dear Mr Powell,

We're glad you enjoyed your experience with our team at our Dumfries branch.

It's fantastic to know that we met your expectations with our prompt and efficient service.

We appreciate your many years of loyalty and thank you for your positive feedback.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

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