Protyre Autocare - Hemel Hempstead Opiniões 

788
TrustScore: 4.5 em 5

4,5

Unit 5, Trade City, Maylands Avenue, HP2 7EB Hemel Hempstead, Hertfordshire, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great service went for a a/c check up, staff was very welcoming and helpul from start to end. Will definitely be coming back. Best experience i’ve had in a while from all the garages that I have been,... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Easy to book online, but marketing send chase emails based on outdated data - offered me 20% off a day after I'd booked my MOT. Standard of MOT seems very variable a "clean pass" last year got 5 advis... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I took my van to Protyre for an Aircon regassed after purchasing a discounted voucher from Groupon. The staff were polite and friendly. I was offered an appointment within a few hours of contacting th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Everyone at this garage is really helpful and always help with anything I need. I popped in one Saturday as I had a flat tyre and despite them being due to close in 30 minutes they still took the time... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de pneus
  2. Loja de travões
  3. Loja de baterias de carro
  4. Oficina de inspecção
  5. Serviço de motorista
  6. Serviço de alinhamento de rodas

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contacto

  • Unit 5, Trade City, Maylands Avenue, HP2 7EB, Hemel Hempstead, Hertfordshire, Reino Unido

  • 01442 259665

4,5

Excelente

TrustScore: 4.5 em 5

788 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(788)

33 606 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

First class

We turned up at Kiplings this morning having got a dead battery over the weekend. We met with Roy working in Reception who advised that they could fit a new battery more or less straight away. We were very pleased with this news and agreed to wait on the premises whilst the work was carried out. We noticed how clean all the areas are and all staff are knowledgeable and helpful. We were offered coffees by the mechanics when they came into Reception which was a nice touch. The work was done at very reasonable cost and we experienced a very friendly and efficient service by Roy and the mechanics.

6 de maio de 2026
Classificada 1 em 5 estrelas

lack of clear,coherent explanation of…

lack of clear,coherent explanation of problem.
Not able to give me a quote for repairs so my vehicle could pass MOT.
However,after 3 days I spoke to another member of staff who explained things more clearly.

1 de maio de 2026
logótipo da Protyre Autocare - Hemel Hempstead

Resposta da Protyre Autocare - Hemel Hempstead

Dear Donald,

Thank you for notifying us of your concerns regarding the initial communication. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Classificada 5 em 5 estrelas

Great service!!

Great service, called me within 2 hours to explain the situation and collected car again in no time at all.

4 de maio de 2026
Classificada 1 em 5 estrelas

Avoid. Scam. Flat tyre within 4 hours.


I replaced all 4 tyres. Got a flat tyre within 4 hours. They instantly blamed something else until they had no choice but accepting they sold me a faulty tyre. This got me on the road side at 10pm under the rain. No apology, no gestures. I wrote to customer service, still awaiting for an answer. Never again.

22 de abril de 2026
logótipo da Protyre Autocare - Hemel Hempstead

Resposta da Protyre Autocare - Hemel Hempstead

Dear Ariel Rikower, 

Thank you for taking the time to provide your feedback.

We are sorry to hear that you have not had a great experience at our Hemel Hempstead branch. Please be assured that we take all feedback seriously. We can confirm from our records that this matter has been raised with the Area Manager, who will be reaching out to you in due course to discuss this further.

We apologise for any inconvenience caused and appreciate your patience while this is reviewed.

Kind regards,
Kayleigh
Customer Care

Classificada 1 em 5 estrelas

Awful experience

Awful experience , went for a mot mentioned I needed things replacing which were only changed a month ago. Told them to leave it after a failed MOT and was still charged for labour.
Took it to my usual trusted place in kings Langley and cost less than a third of the price that quoted ( 1200 ) please be careful here.

22 de abril de 2026
logótipo da Protyre Autocare - Hemel Hempstead

Resposta da Protyre Autocare - Hemel Hempstead

Dear N Paul,

Thank you for your feedback. We are sorry to hear that your recent visit to our Hemel Hempstead branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.


We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Classificada 1 em 5 estrelas

Service was terrible and the workers…

Service was terrible and the workers were rude, they were placing bets among them selfs if my alloy was buckled.

I won’t be returning to this place.

8 de abril de 2026
logótipo da Protyre Autocare - Hemel Hempstead

Resposta da Protyre Autocare - Hemel Hempstead

Dear S A,

Thank you for bringing this to our attention. We're sorry to hear that you were not happy with the level of customer service received. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Classificada 5 em 5 estrelas

Professional and trustworthy

Professional, quick and quality service.

When using MOT offers, one is always skeptical about add on charges but they were honest, no additiinal cost.. well served.

10 de abril de 2026
Classificada 1 em 5 estrelas

Couldn’t do alignment on the day…

Couldn’t do alignment on the day because they didn’t have the codes?? They were to call me back in a couple of days but that was a week ago. I have tried calling the branch but no one is answering. Can i get my money back immediately.

18 de março de 2026
logótipo da Protyre Autocare - Hemel Hempstead

Resposta da Protyre Autocare - Hemel Hempstead

Dear K Gadhia,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kind regards,
Eddie
Customer Care - Protyre

Classificada 4 em 5 estrelas

Have used Protyre several times before…

Have used Protyre several times before so know I can trust Protyre. Everything went go plan without issue (as usual !), only deducted a point because of distance I had to travel to my nearest depot (20mls ☹️) Why can't my nearest town have a Protyre ?

16 de março de 2026
Classificada 5 em 5 estrelas

All happy

I've used Protyre a few times now and find them good to deal with and friendly. MoT this time, dropped it off, went and did something else and it was ready when I got back. All good.

16 de março de 2026

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