Protyre Autocare - Holton Heath Opiniões 

567
TrustScore: 4.5 em 5

4,7

Wareham Road, Poole, BH16 6JW Holton Heath, England, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent service always which is why I have used them for many years when they were Cribb tyres and into Protyres. I have recently equipped my latest car with a new set of tyres so there is proof of... Ver mais

Classificada 5 em 5 estrelas

It was good to call in at their site on Holton Heath about replacing two tyres, and speak to a real person instead of having to do everything online. It was very good service, booked in for the follo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We were able to make an appointment at very short notice. Service was prompt and efficient. Staff were friendly, polite, knowledgeable and offered useful advice. Will definitely return.

A empresa respondeu

Classificada 5 em 5 estrelas

Manager and team all lovely. I made an error on my tyre booking and they sorted it no problem. Also booked a free brake check and they were very honest, said they were practically new and just gave th... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de pneus
  2. Loja de travões
  3. Loja de baterias de carro
  4. Oficina de inspecção
  5. Serviço de motorista
  6. Serviço de alinhamento de rodas

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contacto

  • Wareham Road, Poole, BH16 6JW, Holton Heath, England, Reino Unido

  • 01202 631122

4,7

Excelente

TrustScore: 4.5 em 5

567 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(567)

33 340 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very efficient

Very efficient. Sourced a new car battery for me, arrived and fitted. Also checked my tyres and air pressures. A very good experience, well done to the team.

29 de abril de 2026
Classificada 1 em 5 estrelas

four wheel alignment

Holton Heath tracking
I took my car to the Holton Heath branch for a 4-wheel alignment. Within one week, a set of brand-new tyres was destroyed, wearing down to the cords on the inner edges.
When I returned, the branch failed to fix it and told me to "try another garage," leaving my car unsafe to drive. I've had to pay for replacement tyres out of pocket. I emailed customer service 5 days ago for a refund and compensation, but I’ve been completely ignored.
Incompetent technical work and zero communication. Avoid this branch.

Sunday 10/05/26
Still had no response to my email

15 de abril de 2026
logótipo da Protyre Autocare - Holton Heath

Resposta da Protyre Autocare - Holton Heath

Dear Customer,

Thank you for taking the time to bring this to our attention.

We can see from our records and can confirm your complaint was raised with Higher Management on the 20/04/2026 following your email. We have raised this further and asked Management to contact you as soon as possible to discuss your original concerns.

We apologise for any inconvenience caused but appreciate your patience.

Kindest Regards,
Georgia
Customer Care - Protyre

Classificada 2 em 5 estrelas

Wrong tyres were replaced

During a visit to our service garage we were advised that we needed new tyres, even though we'd had all four tyres replaced by Pro Tyre in the previous few months.
We returned to Pro Tyre with the receipts and after a lenghty discussion and examination of the tyres, it transpired that at the last tyre changed, Pro-tyre had replaced the 6 month old front tyres instead of the worn ones rear ones.
The tyres were replaced at no extra cost, however it casued us some inconvenience.

13 de abril de 2026
logótipo da Protyre Autocare - Holton Heath

Resposta da Protyre Autocare - Holton Heath

Dear Diane,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Classificada 5 em 5 estrelas

Staff at the centre were lovely

Staff at the centre were lovely, the car was taken in and worked on quickly - finished in under an hour.

The price was only competitive due to an online offer - other local garages were coming in at the offer price over the phone but needed 2 days to get the stock. Protyre had the tyres I wanted ready.

2 de março de 2026
Classificada 2 em 5 estrelas

I went online and paid for my tyres and…

I went online and paid for my tyres and had a time slot of 8.30am on 8/4/26 the following morning
At Holton Heath , Poole
I arrived and they had no record of my booking and although the guy at the desk was very helpful , I was then told they did not have the tyres I had paid for .
They were very busy there so I had to wait , finally I had to purchase other tyres and left the garage approx 10am
I cannot understand how this can happen , I did email regarding this complaint and had a reply saying they would look into this and get back to me . As yet this hasn’t happened

8 de abril de 2026
logótipo da Protyre Autocare - Holton Heath

Resposta da Protyre Autocare - Holton Heath

Dear Jane Fitzgerald,

Thank you for leaving us a review. 

We are sorry to hear that the tyres had not been delivered in time for your appointment. We can see that your initial online order has been fully refunded and the feedback had been passed on to the area manager to investigate further. 

We apologise for any inconvenience that may have been caused by this. 

Kind regards,
Eddie
Customer Care - Protyre

Classificada 5 em 5 estrelas

Great price, exceptional customer service

This is the second time I've used Protyre at Holton Heath and the second time they've outdone themselves.

Not only was the price for my tyres very competitive especially compared to the place I've used previously but the way I was helped by the staff was outstanding.

8 de abril de 2026

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