Needed to regas our air con, used a groupon code. Very efficient procedure, we arrived 15 minutes early for our appointment, staff got straight on with the job. We were out within the hour, nice cold... Ver mais
A empresa respondeu
Localização
Alterar localização8-10 Britannia Road, Ipswich, IP4 4PE Ipswich, Suffolk, GB
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Leia as opiniões dos outros
Easy to book an appointment online. Also helpful when I phoned to see if they could help with a particular car issue. Friendly and polite. No nonsense. Rang promptly to say when my car was ready. No u... Ver mais
A empresa respondeu
Protyre, Britannia Road Ipswich. Fast, efficient and friendly. Just had aircon service and re-gas today. Brilliant price. Perfect thanks 👍
A empresa respondeu
The booking process was easy, I done this over the phone. My vehicle was booked for an MOT and was taken in ahead of time. My MOT failed on one thing, but due to the fast action of the staff AND their... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de pneus
- Loja de travões
- Loja de baterias de carro
- Oficina de inspecção
- Serviço de motorista
- Serviço de alinhamento de rodas
Sobre Protyre Autocare - Ipswich
Escrito pela empresa
Escrito pela empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Informações de contacto
8-10 Britannia Road, Ipswich, IP4 4PE, Ipswich, Suffolk, Reino Unido
- 01473 723325
4,6
Excelente
1 mil opiniões
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I’ve used this garage for around 18…
I’ve used this garage for around 18 years, but unfortunately this experience has completely changed my view of them.
I took my vehicle in for a service, and the sump plug was not leaking beforehand. Despite the recommendation to fit a new plug, the old one was refitted after the service. It subsequently started leaking, and rather than replacing it immediately, they attempted to tighten it further. When that didn’t resolve the problem, a new sump plug was eventually fitted — only for the leak to become even worse.
I was then told that the thread in the sump pan had been damaged and that the entire sump pan would need replacing.
When I collected the vehicle and raised my concerns, the manager dismissed my complaint, stating that the sump plug was positioned to the side of the engine and that they would not have touched the sump pan during the service. Given the sequence of events, I found this explanation extremely difficult to accept.
After 18 years of using this garage, I’m very disappointed to say that I will not be returning. Trust and confidence are important when leaving your vehicle with a garage, and unfortunately mine has been completely lost.
I would strongly recommend that anyone considering using this garage thinks carefully and gets a second opinion. It’s a great shame to see how far the service has declined over the years.
10 de agosto de 2026
Resposta da Protyre Autocare - Ipswich
Dear Mark Webster,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Resposta da Protyre Autocare - Ipswich
Hello Alex,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient and friendly from my…
Very efficient and friendly from my initial visit to fitting 3 new tyres at a v good price
5 de agosto de 2026
Resposta da Protyre Autocare - Ipswich
Hello Andrea,
We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
communicated through out and checked…
communicated through out and checked before doing any extra works required
29 de julho de 2026
Groupon Air Con Gas
Needed to regas our air con, used a groupon code. Very efficient procedure, we arrived 15 minutes early for our appointment, staff got straight on with the job. We were out within the hour, nice cold air con again.
3 de agosto de 2026
Resposta da Protyre Autocare - Ipswich
Hello Mrs Mini,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Ipswich
Hello Neil,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The booking was very easy
The booking was very easy . The staff were very nice delivered on time . Would highly recommend
3 de agosto de 2026
Resposta da Protyre Autocare - Ipswich
Hello Mr Mathew,
We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre
Protyre, Britannia Road Ipswich. Fast, efficient and friendly. Just had aircon service and re-gas today. Brilliant price.
Perfect thanks 👍
1 de agosto de 2026
Opinião espontânea
Resposta da Protyre Autocare - Ipswich
Hello David,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
No tact at all and unhelpful will never…
No tact at all and unhelpful will never go there again
31 de julho de 2026
Resposta da Protyre Autocare - Ipswich
Dear Liem Leong,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
My MOT test was performed promptly and…
My MOT test was performed promptly and professionally. The problem causing the failure was dealt with the next working day. The staff were helpful and efficient, and the service excellent.
29 de julho de 2026
Resposta da Protyre Autocare - Ipswich
Hello Margaret,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Air Con recharge
Air Con recharge. Was given an appointment on the day, they were ready for me when I arrived and it was done while I waited.They did a good job and were very professional. I would use them again.
29 de julho de 2026
Resposta da Protyre Autocare - Ipswich
Dear Oscar Oscar,
Thank you for taking the time to share your positive feedback!
We are delighted to hear that you were pleased with the air con recharge service and found our team at our Ipswich branch professional.
We appreciate your kind words and look forward to welcoming you back in the future.
Kind regards
Kayliegh
Customer care - Protyre
Highly recommended
The booking process was easy, I done this over the phone. My vehicle was booked for an MOT and was taken in ahead of time. My MOT failed on one thing, but due to the fast action of the staff AND their fast communication, I was able to get the part delivered, fitted and retested in just a few hours. Highly recommend.
29 de julho de 2026
Resposta da Protyre Autocare - Ipswich
Dear Kasey Brown,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care
Resposta da Protyre Autocare - Ipswich
Hello Cheryl,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Ipswich
Hello Mr Fernando,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very pleased with the service I…
Very pleased with the service I received today, and the fixing of the problem. Thank you
20 de julho de 2026
Resposta da Protyre Autocare - Ipswich
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reliable and trustworthy. No nonsense service.
Easy to book an appointment online. Also helpful when I phoned to see if they could help with a particular car issue. Friendly and polite. No nonsense. Rang promptly to say when my car was ready. No up-selling or scare-mongering. Trustworthy. That's why I've been using Autofit/Protyre for decades with all my cars.
10 de julho de 2026
Resposta da Protyre Autocare - Ipswich
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
A professional and knowledgeable team.
Been using protyre autocare ipswich for many years. And have always received an excellent service a professional and knowledgeable team.
15 de julho de 2026
Resposta da Protyre Autocare - Ipswich
Hello Mr Bark,
We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Ipswich
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The problem was with the original quote…
The problem was with the original quote given for the Gold Service and MOT, ~£390, extras then recommended on the day for a 4 yr old Hyundai i30 added £200 to the price, e.g. tracking, brake fluid change, engine flush, the quality of the work was good, I've been with Autofit for +35 yrs for tyres, exhausts and batteries and I was disappointed.
9 de julho de 2026
Resposta da Protyre Autocare - Ipswich
Dear Donald Sloan,
Thank you for your feedback . We are sorry to hear that your recent visit to our Ipswich branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Professional experience
Professional experience - informative, good recommendations and quick work.
13 de julho de 2026
Resposta da Protyre Autocare - Ipswich
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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