Alan the manager of protyre in kilmarnock did offer me a complete set of 4 tyres for a very competively priced and which also included 50% off the latest lazer tehnology of tracking alinement.I also h... Ver mais
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Leia as opiniões dos outros
Alan the manager of protyre in Kilmarnock was most helpful and managed to get me a very competive set of 4 tyres that i couldnt refused. This was also included 50% off the up to date laser wheel aline... Ver mais
⭐️⭐️⭐️⭐️⭐️ Flat Tyre Sorted Fast – Stevie’s a Star! Had a flat tyre on a busy workday and dropped into Protyre Kilmarnock hoping for a quick fix. Stevie didn’t just deliver — he went above and... Ver mais
A empresa respondeu
Only 3 technicians on duty on a busy day. Waited 2 hour to get a puncture done. Manager and fitter very helpful and courteous, but everyone waiting for ages. You will lose customers if you do not inc... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de pneus
- Loja de travões
- Loja de baterias de carro
- Oficina de inspecção
- Serviço de motorista
- Serviço de alinhamento de rodas
Sobre Protyre Autocare - Kilmarnock
Escrito pela empresa
Escrito pela empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Informações de contacto
James Little Street 17, KA1 4AT, Kilmarnock, Scotland, Reino Unido
- 01563 531967
4,2
Bom
793 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Guys done a great job on changing tyres…
Guys done a great job on changing tyres and wheel alignment, would recommend to friends .
2 de julho de 2026
Resposta da Protyre Autocare - Kilmarnock
Hello Alan,
We would like to thank you for sharing your feedback regarding the service you received at our Kilmarnock branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Verry happy with the service thankyou
3 de julho de 2026
Resposta da Protyre Autocare - Kilmarnock
Hello Steven,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Got everything i needed done to car…
Got everything i needed done to car fast profesional friendly service
29 de junho de 2026
Resposta da Protyre Autocare - Kilmarnock
Dear Mr McMaster,
We are delighted to hear that you received fast, professional, and friendly service for your car at our Kilmarnock branch.
Thank you for your kind words! We look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great service from all of the team at…
Great service from all of the team at Kilmarnock.
29 de junho de 2026
Resposta da Protyre Autocare - Kilmarnock
Hello Mr Wright,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Waited over 2 hrs to get tyres fitted…
Waited over 2 hrs to get tyres fitted onto my car despite having an appointment at 11am. Manager’s attitude was that he couldn’t care less when challenged on the tone it was taking. Will certainly won’t be back
15 de junho de 2026
Resposta da Protyre Autocare - Kilmarnock
Dear Raymond Steele,
Thank you for leaving us a review of your experience at our Kilmarnock centre.
We can see that this matter has already been investigated by the Area Manager following your email and a resolution has been offered.
If you require any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
Front and rear brakes and discs replaced
Front and rear brakes and discs replaced in a quick time over 2 visits. A rear tyre was found to have a bubble in the side wall and was replaced at the same time. Prices compare well with large garages and staff always helpful.
9 de junho de 2026
Resposta da Protyre Autocare - Kilmarnock
Hello Charlie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Avoid
Arrived on time for my appointment, yet it still took over two hours to change two front tyres. I repeatedly asked for updates, but nobody could tell me how much longer it would take. The manager’s response was simply, “We don’t know,” which was completely unacceptable. Poor communication, poor customer service, and no respect for customers’ time. A frustrating experience from start to finish. Avoid at all costs.
15 de junho de 2026
Resposta da Protyre Autocare - Kilmarnock
Dear Mian,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Resposta da Protyre Autocare - Kilmarnock
Hello Leigh,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Terrible service and attitude
Terrible service and attitude. Had an MOT failure so returned the following day for a retest and to get the tyre changed that had failed. Was one other customer in and still took 45 minutes for my car to be taken into the garage. The change its self took 20 minutes to complete with my newly refurbished alloy wheel getting gouged. The car then sat for another 20 minutes while the mechanic went to the shop for ice lollies. When he came back 4 mechanics sat in the reception eating the ice lollies while I sat waiting. Eventually my car was hooked up to the machine and retested which took my total time to 1 hour 30 mins. Will never be back.
3 de junho de 2026
Resposta da Protyre Autocare - Kilmarnock
Dear Mr Clark,
Thank you for your feeback. We are sorry to hear that your recent visit to our Kilmarnock branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Staff were on point and knowledgeable.
Staff were on point and knowledgeable.. work done swiftly.many thanks
20 de maio de 2026
Visited this morning at 8am
Visited this morning at 8am. Was met by a chap who was clearly in a bad mood. No "hello", "good morning", "how can I help"...he just looked at me. I asked if he could quote me for a new battery. He mumbled something about a computer and that "we don't open until 8.30". This was despite the door being open and the sign on the door clearly stating that it opened at 8am. Needless to say, I won't be back....
20 de maio de 2026
Opinião espontânea
Resposta da Protyre Autocare - Kilmarnock
##- Review Response below this line -##
Dear Paul Gerard Johnston,
Thank you for notifying us of your concerns.
Customer service is important to us and we always try to make sure that it is at the best that it can be for all our customers, therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Terrible customer service
Staff should be sent on week long customer service course because what i experienced was extremely poor.
19 de maio de 2026
Opinião espontânea
Resposta da Protyre Autocare - Kilmarnock
Dear Nick Carter,
Thank you for taking the time to share your feedback. We are sorry to hear that your recent visit to our Kilmarnock branch has not been a positive one for you on this occasion.
Customer service is important to us and we always try to make sure that it is at the best that it can be for all our customers, therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
S L O W puncture
It took 90 minutes to sort a slow puncture, and there was only one other customer, in that time.
11 de maio de 2026
Resposta da Protyre Autocare - Kilmarnock
Dear Jim Black,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Georgia
Customer Care - Protyre
Excellent service very accommodating…
Excellent service very accommodating and friendly staff, job proceed rapidly.
Best price around for the R1234 ac gas recharge
30 de abril de 2026
Booked the day before online ,and was…
Booked the day before online ,and was booked in early next morning tyre changed really quickly and price was really good compared to kwik fit would highly recommend 👌
29 de abril de 2026
Issue with tyres fitted six months ago
My Citroen Berlingo was fitted with what I thought as quality and robust Goodyear tyres. The van had driven 6000 miles on these and only due to an incident it was noticed that both were stripped to the ‘cord’. The manager was on holiday when I took it in and those charged with running the business refused to acknowledge that there was an issue both with the wear the such a dangerous degree. Goodyear claim a 5 year warranty on their website and it was researched that these tyres should be good for up to 50,000 miles. I had then to pay them another £190 for two new tyres having spent £244 only 6 months ago.
I was less than impressed by the lack of courtesy and overall customer experience.
22 de abril de 2026
Resposta da Protyre Autocare - Kilmarnock
Dear David Auchie,
Thank you for notifying us of your concerns regarding the tyres.
We can confirm that this matter had been raised with the Area Manager following your email and he will be in touch with you in due course.
Kind regards,
Eddie
Customer Care - Protyre
These guys know what they’re doing.
22 de abril de 2026
Very good service
20 de abril de 2026
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