Protyre Autocare - Macclesfield Opiniões 

402
TrustScore: 4.5 em 5

4,7

Great King Street 19-29, SK11 6PL Macclesfield, England, GB


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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

The staff are always helpful and efficient. They don't leave customers standing around. The only thing I'm a little bit disappointed about is the price. But i do understand that everything has gone... Ver mais

Classificada 5 em 5 estrelas

I went online to book an Aircon re-gas as they had a very competitive offer on. Unfortunately the offer finished the day before. After contacting the garage they honoured the deal and got me in straig... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Booked my car appointment on-line. Dropped it off at designated time, it was taken immediately for re-charge of air con. Phoned me within forty minutes to confirm job done. Super efficient as far as I... Ver mais

Classificada 5 em 5 estrelas

Great customer service, can do attitude. Brought in 4 loose wheels, 4 loose winter tyres and 4 loose TMPS valves. My winter tyres alternate set of wheels was ready to leave the workshop within an hour... Ver mais


Informações sobre a empresa

  1. Loja de pneus
  2. Loja de travões
  3. Loja de baterias de carro
  4. Oficina de inspecção
  5. Serviço de motorista
  6. Serviço de alinhamento de rodas

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contacto

  • Great King Street 19-29, SK11 6PL, Macclesfield, England, Reino Unido

  • 01625 885430

4,7

Excelente

TrustScore: 4.5 em 5

402 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(402)

33 685 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Shocking!!!

Shocking!!!
Took ages to put on the new tyre , I nearly didn’t check , when I saw the tyre they had put on I was horrified, I have road tyres , they had put on all-terrain tyre . It was blatantly obvious that the tyre was not suitable. They proceeded to try and tell me that it was only the pattern of the tread which was different.
I insisted that this was not correct not only by the visible difference but the fact that the new tyre even said AT for all terrain. They kept going back to the computer to see what had been ordered. I was told that when ordering the tire was not available and so the person who had ordered the wrong tire had just ordered the next available tire not only would I have been unable to return said Tyre if I had driven away with it but it would’ve caused my vehicle to pull one way and would’ve been horrendous to drive in the end. I told them to put on the spare tire to give me a refund and I would go somewhere else. one phone call to a different Garage and I had the tire ordered and fitted the next day in a fraction of the time and I was charged less for exactly the same process.
Extremely disappointed.

23 de julho de 2025
logótipo da Protyre Autocare - Macclesfield

Resposta da Protyre Autocare - Macclesfield

Dear Deb,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Classificada 5 em 5 estrelas

Highly recommended

Booked my car appointment on-line. Dropped it off at designated time, it was taken immediately for re-charge of air con. Phoned me within forty minutes to confirm job done. Super efficient as far as I'm concerned. And the service was on price offer at the time. Very helpful and polite staff. Would recommend.

23 de julho de 2025
Classificada 5 em 5 estrelas

Honest and efficient.

I always use Protyre for tyres but I needed the TPMS replacing. The Protyre technician diagnosed the problem and fitted the required new ones quickly and for a far cheaper price I had been quoted by other garages.

14 de julho de 2025
logótipo da Protyre Autocare - Macclesfield

Resposta da Protyre Autocare - Macclesfield

Hello Stephen​,

We would like to thank you for sharing your feedback regarding the service you received at our Macclesfield branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Classificada 5 em 5 estrelas

Tip top service from a local

Thorough checks and all round quality service from the folks here. Sorted the aircon out for a very reasonable price before I roasted in my car over the heatwave weekend thats been and gone!

16 de julho de 2025
Classificada 1 em 5 estrelas

Never using protyre again.

Never using protyre again.
Staff were rude.
The only thing this place seems to care about is the up sell and how much money they can make from you.
Avoid at all costs.

9 de julho de 2025
logótipo da Protyre Autocare - Macclesfield

Resposta da Protyre Autocare - Macclesfield

Dear Mrs Stairmand,

Thank you for notifying us of your concerns regarding the customer service received.  

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Classificada 5 em 5 estrelas

You did what I ased and did it quickly

You did what I ased and did it quickly

25 de junho de 2025
logótipo da Protyre Autocare - Macclesfield

Resposta da Protyre Autocare - Macclesfield

Dear Mr Stebbings,
We're happy to hear that we promptly fulfilled your request at our Macclesfield branch.
We appreciate your positive feedback and thank you for sharing.
we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre

Classificada 5 em 5 estrelas

I called in hoping to have the problem…

I called in hoping to have the problem sorted. It was very busy and as I couldn’t leave the car for any length of time I made an appointment. Dealt with efficientcy and courteously the following day.

25 de junho de 2025
logótipo da Protyre Autocare - Macclesfield

Resposta da Protyre Autocare - Macclesfield

Dear Mrs Wightman,
We appreciate you taking the time to share your experience you had at our Macclesfield centre .
We're glad to hear that the appointment process worked out well for you and that you were dealt with efficiently and courteously.
Thank you!
Kind regards
Kayliegh
Customer care - Protyre

Classificada 2 em 5 estrelas

Check everything before you leave.

I stopped using Protyre 3 years ago due to issues with the service provided. Returned last week with a slow puncture. Had to insist on a better inspection to confirm a new tyre was needed. New tyre fitted. On arriving home I looked at the tyre. The wheel was slathered with tyre sealant and had to be cleaned and on checking the pressure it was 19 psi instead of 32 psi. Receptionist and manager great. Operative rubbish. Sat playing with his phone as I left and didn't even look up when I thanked him. Obviously upset about me asking for a further opinion on the tyre. Very unprofessional! Will see what happens if I return.

18 de junho de 2025
logótipo da Protyre Autocare - Macclesfield

Resposta da Protyre Autocare - Macclesfield

Dear Robert,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Classificada 3 em 5 estrelas

Bit disappointed with them this time

Bit disappointed with them this time. Had wheel Alignment done. They didn’t notice l had two broken springs on the front.

11 de junho de 2025
logótipo da Protyre Autocare - Macclesfield

Resposta da Protyre Autocare - Macclesfield

Dear N D Hayes,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Classificada 5 em 5 estrelas

Tyre replacement

Danny the garage manager went above and beyond my expectations. Even repairing small issues with the vehicle that were non tyre related. Excellent service.

11 de junho de 2025
logótipo da Protyre Autocare - Macclesfield

Resposta da Protyre Autocare - Macclesfield

Dear Daniel Caudwell,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience at our Macclesfield branch. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

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