Protyre Autocare - Middlewich Opiniões 

1316
TrustScore: 4.5 em 5

4,6

5 Brooks lane, Middlewich, CW10 0JH Middlewich, Cheshire, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The most amazing honest and reliable service. We broke down on the motorway and this was the closest place. When we arrived they did everything they could do to help but unfortunately didn't have our... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Easy booking online and plenty of appointments to suit my needs. Arrived 5 mins before appointment and car was taken in immediately. Alignment was completed in 10 mins, but was simplified by the fact... Ver mais

Classificada 5 em 5 estrelas

Very kind and friendly, got my car in for a battery replacement and got it done quickly and efficiently! Thank you, brilliant job!

A empresa respondeu

Classificada 5 em 5 estrelas

Booked my car in for its MOT and the guys at Protyre in Middlewich were nothing but helpful and accommodating. Really appreciate people who make an effort with customers. This will now be the MO... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de pneus
  2. Loja de travões
  3. Loja de baterias de carro
  4. Oficina de inspecção
  5. Serviço de motorista
  6. Serviço de alinhamento de rodas

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contacto

  • 5 Brooks lane, Middlewich, CW10 0JH, Middlewich, Cheshire, Reino Unido

  • 01606 834069

4,6

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(1316)

33 340 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Protyre Middlewich - shockingly bad!

Protyre Middlewich
Shocked at the deceit involved by this garage since new staff and management recently. Took my car to have suspension checked as had previously made a strange noise but now drove perfectly fine and nothing heard since but about to do long drive and thought best to check.
Shocked to get a call to say I needed all 4 springs and shock absorbers replacing and the car was not safe to drive and I should leave with them until fixed. They quoted me over £1K but offered a payment plan.
I was shocked my 2015 car with only 50K miles on the clock and drove perfectly needed this amount of work so got a 2nd opinion. Turns out only 1 spring was broken and shock absorbers were fine. Paid under £300 for the work needed elsewhere.
I could not believe that Protyre were trying to rip me off for a lot of work not needed (possibly because I’m female) and also caused me a great deal of anxiety and stress telling me my car wasn’t safe to drive! Avoid Protyre Middlewich, it seems they cannot be trusted.

25 de junho de 2025
Opinião espontânea
logótipo da Protyre Autocare - Middlewich

Resposta da Protyre Autocare - Middlewich

Dear Emma Penn,

Thank you for bringing this to our attention. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Classificada 3 em 5 estrelas

Not the garages fault but delivery van…

Not the garages fault but delivery van broke down with my tyres on so had to rebook visit for another day. Offered free wheel alignment because of delay bit don't think it was done. Just waiting for a quote o rear discs and pads now

7 de julho de 2025
logótipo da Protyre Autocare - Middlewich

Resposta da Protyre Autocare - Middlewich

Dear Richard Jones,

Thank you for bringing this to our attention. We regret the delivery issue caused an inconvenience but appreciate your patience.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Classificada 1 em 5 estrelas

Recently ordered x2 tyres on line after…

Recently ordered x2 tyres on line after ringing up to check a query on behalf of my wife. Booked a slot a week in advance. Wife arrived at the allocated time but only 1x tyre had arrived - no understanding why there was only 1x tyre and no one attempted to cancel the appointment and save the journey to the tyre centre. The wife was told someone would follow up and call back but no one did. The wife followed up and agreed a second slot. It got sorted but shouldn't take two attempts to sort. I don't see the point of booking in advance, if when you get there the parts are not available. I understand that things can go wrong but then that's where the communication comes in and at least a wasted journey could have been avoided - having planned the day specifically around the original appointment.

Update 11/07/25 - just received an 'e invoice and inspection report' via email - problem is this isn't my car - its for someone else with their name and home address and my email and mobile phone number. A clear GDPR breach. This vehicle used to belong to my wife - nearly 3 years ago. The vehicle registration is obviously linked to my email (from a previous visit to the garage). This should really be looked at more generally to ensure records are correct and up to date - if nothing else the intended recipient hasn't received the information they may need. Not great.

2 de julho de 2025
logótipo da Protyre Autocare - Middlewich

Resposta da Protyre Autocare - Middlewich

Dear Mr S,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager, he will investigate and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kind regards,
Eddie
Customer Care - Protyre

Classificada 3 em 5 estrelas

Service/MOT

Had to take car back day after service/mot as a couple of buttons needed resetting, oil and tyre pressure. Also asked for copy of service details as not given on the day. All sorted the day after on 2 July

2 de julho de 2025
logótipo da Protyre Autocare - Middlewich

Resposta da Protyre Autocare - Middlewich

Dear Sheila Harrison,

Thank you for raising your concerns. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Classificada 3 em 5 estrelas

Bank Communication Problems

I am very happy with every aspect of the services you provided up until it came to paying your bill. Your Card Payment machine was broken and would not communicate with the banking network. Eventually I was able to contact my daughter who drove me to Middlewich Post Office where I was able to withdraw cash funds to cover the bill. Your cashier was initially not willing to acknowledge receipt of the cash on the invoice you had provided but eventually did so after we pointed out that I would have no evidence of payment otherwise. Hope you have managed to sort out the problems with the method of payment. Best Regards, Chris Triffitt.

23 de junho de 2025
logótipo da Protyre Autocare - Middlewich

Resposta da Protyre Autocare - Middlewich

Dear Mr Triffitt ,

Thank you for taking the time to raise your concerns . We are sorry to hear that your recent visit to our Middlewich branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Classificada 5 em 5 estrelas

Not the cheapest but got me in the same…

Not the cheapest but got me in the same day and did a good job of balancing my 4 tyres. They also managed to fit in a aircon recharge with the 25 percent discount, all made easy. Thanks Chaps. Make sure you check for discounts online, before you get a quote.

25 de junho de 2025
Classificada 5 em 5 estrelas

My usual garage were a total let down

I had a loud and worrying rattle somewhere under the car. I called into Protyre to see if they were able to help me. They were able to find and sort the problem immediately and do a service at the same time. Brilliant service one and all. I will be using them from now on.

25 de junho de 2025
Classificada 3 em 5 estrelas

Mot booked online.only got troubles

Mot booked online.
Arrived on time but no-one available to mot. Not very helpful staff and not bothered by their problem. Left vehicle there and waited till got a call 5 hours later. By the fails I got nothing critical but all listed as major. Spoke to a garage about the results and they were not complimentary about this firm. Will not be going back to them ever

18 de junho de 2025
logótipo da Protyre Autocare - Middlewich

Resposta da Protyre Autocare - Middlewich

Dear Michael Davey,

Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Classificada 1 em 5 estrelas

Failing an MOT that another garage said should have passed

This is another occasion that I've experienced here where it seems that the service manager has to hit his performance metrics to the point that non-essential work is being recommended to being done.
This time the vehicle failed an MOT when another services provder said it should have passed.
Replacement tyres were not available and I was told they had no idea when they could be

6 de junho de 2025
logótipo da Protyre Autocare - Middlewich

Resposta da Protyre Autocare - Middlewich

Dear Carl,

Thank you for notifying us of your concerns regarding the MOT. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

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