Protyre Autocare - Penrith Opiniões 1434

TrustScore: 4.5 em 5

4,6

Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Wow what brilliant service … Stressed as only halfway back to Scotland and got a screw embedded .. Friendly and reassuring .. We had a key and phone charger which involved a lot of humour and a m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Placed my order online for 2 new front tyres. They had them in stock and a fitting slot available within the hour. Turned up at the appointed time and both tyres were fitted immediately - took ab... Ver mais

Classificada 4 em 5 estrelas

They got the job done in a timely manner, were informative and provided additional assistance that hadn’t been sought. I would happily use them again.

Classificada 5 em 5 estrelas

Helpful friendly staff. The receptioist is very good and accomodated last minute changes to my appointments without any fuss, ensuring my car was re-tested the following day. The mechanics are patient... Ver mais


Informações sobre a empresa

  1. Loja de pneus
  2. Loja de travões
  3. Loja de baterias de carro
  4. Oficina de inspecção
  5. Serviço de motorista
  6. Serviço de alinhamento de rodas

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contacto

  • Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, Reino Unido

  • 01768 864361

4,6

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very friendly staff

Very friendly staff. No long waiting times. Car was ready to collect at the time I was advised.

22 de junho de 2026
logótipo da Protyre Autocare - Penrith

Resposta da Protyre Autocare - Penrith

Hello Mrs Impey​,

We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Classificada 5 em 5 estrelas

Great staff good price booked in quick

Great staff good price booked on quick

24 de junho de 2026
logótipo da Protyre Autocare - Penrith

Resposta da Protyre Autocare - Penrith

Hello Valley,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Classificada 5 em 5 estrelas

Brilliant

Wow what brilliant service …
Stressed as only halfway back to Scotland and got a screw embedded ..
Friendly and reassuring ..
We had a key and phone charger which involved a lot of humour and a mutual solution..
Good luck with the new arrival
xx

13 de junho de 2026
Opinião espontânea
logótipo da Protyre Autocare - Penrith

Resposta da Protyre Autocare - Penrith

Hello Wendy,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Classificada 5 em 5 estrelas

The staff are friendly and they provide…

The staff are friendly and they provide an excellent service. I have used them for 6 years

11 de junho de 2026
logótipo da Protyre Autocare - Penrith

Resposta da Protyre Autocare - Penrith

Hello Mr Campbell​,

We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Classificada 5 em 5 estrelas

Cool

Straightforward air con refresh.

12 de junho de 2026
logótipo da Protyre Autocare - Penrith

Resposta da Protyre Autocare - Penrith

Hello Paul,

We are so pleased you found our air con regas a straightforward process. Thank you!

Best regards,
Eddie
Customer Care - Protyre

Classificada 5 em 5 estrelas

Professional and polite

Helpful honest and speedy. Very professional job done

11 de junho de 2026
logótipo da Protyre Autocare - Penrith

Resposta da Protyre Autocare - Penrith

Hello Norman,

Thank you for your 5-star review! We are delighted you were happy with our professional service.

Best regards,
Eddie
Customer Care - Protyre

Classificada 1 em 5 estrelas

So following on from last weeks issue

So following on from last weeks issue, you'll note the very prompt and seemingly interested reply from the brand.
However, over a week after a promise that the Area Manager would be in contact.....nothing.
They don't care how their branches operate as long as they scam customers.
Says it all.

11 de junho de 2026
Opinião espontânea
logótipo da Protyre Autocare - Penrith

Resposta da Protyre Autocare - Penrith

Dear David Halley,

Thank you for leaving us another review. 

We can see from our records that this matter had been raised with the Area Manager, he is currently investigating with the centre and will be in touch with you in due course. 

Kind regards,
Eddie
Customer Care - Protyre

Classificada 5 em 5 estrelas

Easy to book in

Easy to book in, very friendly staff and very helpful too. A good service all round, I would highly recommend them

8 de junho de 2026
logótipo da Protyre Autocare - Penrith

Resposta da Protyre Autocare - Penrith

Hello Alison​,

We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Classificada 1 em 5 estrelas

The Penrith branch released the car…

The Penrith branch released the car with an identified fault that they did not feel was worth sharing with me!
Took my vehicle in for tracking, was told it was done and charged appropriately.
It was immediately apparent that the vehicle was diving all over the road after the 'repair'.
I returned the vehicle le to be told that the track rod end had failed and they couldn't do the tracking, that would be the tracking I paid for!!!
They also have no technical knowledge about how steering works.
The management have a very severe attitude and also have little technical knowledge.
They've just lost our tyre business for all our businesses.

2 de junho de 2026
Opinião espontânea
logótipo da Protyre Autocare - Penrith

Resposta da Protyre Autocare - Penrith

Dear David Halley,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Classificada 5 em 5 estrelas

5 star service…

Placed my order online for 2 new front tyres. They had them in stock and a fitting slot available within the hour.
Turned up at the appointed time and both tyres were fitted immediately - took about 30 mins in total. All in all a very painless exercise.
Pleasant staff. Neat workers and a good price. 5 star service!!

1 de junho de 2026
Classificada 5 em 5 estrelas

Very happy with the service I got

Unfortunately I was late and they had got the next person in my place. Which is totally fine and wouldn’t expect anything else. They explained why and asked if I could wait. The guy got the tyre out of the boot for me and put it back after. No complaints. All done and dusted in good time. Friendly staff

27 de maio de 2026
Classificada 5 em 5 estrelas

Always helpful and efficient.

Helpful friendly staff. The receptioist is very good and accomodated last minute changes to my appointments without any fuss, ensuring my car was re-tested the following day. The mechanics are patient and explained aspects of their testing and gave good advice on safety.

27 de maio de 2026

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