I've used Protyre for many years now. I e always found the customer service to be friendly and polite. I worked in the service industry for 40 years so understand the true value of praise when providi... Ver mais
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Localização
Alterar localização468 London Road, Hilsea, PO2 9RN Portsmouth, Hampshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Bought a pair of Trail Attack 3 at a reasonable price fitted to loose wheels, booked a time slot and all done in around 40 minutes, no damage and balanced. Some want ride in and ride this is OK if fit... Ver mais
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Like most people I work a full week, booking an MOT for a late afternoon, after work is near impossible, a Saturday morning is like a month in advance, Protyre are open for MOTs on a Saturday afternoo... Ver mais
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Really pleased with my visit to Protyre Autocare on London Road, Portsmouth. The staff Samad John Joe were friendly and welcoming from the moment I walked in, and they explained everything clearly wi... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de pneus
- também em
- Loja de baterias de carro
- Loja de travões
- Oficina de inspecção
- Serviço de alinhamento de rodas
- Serviço de motorista
Sobre Protyre Autocare - Portsmouth London Road
Escrito pela empresa
Escrito pela empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Informações de contacto
468 London Road, Hilsea, PO2 9RN, Portsmouth, Hampshire, Reino Unido
- 02392 694741
4,6
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful staff when dealing with…
Very helpful staff when dealing with oldies who know nothing about cars . Good service and put our minds at ease with what had to be done .
6 de novembro de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Cool air-con service
Had my son's aircon re-gassed in their Portsmouth branch. Very good service and a good price. Would use again
26 de agosto de 2026
Resposta da Protyre Autocare - Portsmouth London Road
Hello David,
We would like to thank you for sharing your feedback regarding the service you received at our Portsmouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
My car was serviced on time and exactly…
My car was serviced on time and exactly as planned and booked.
30 de outubro de 2026
Resposta da Protyre Autocare - Portsmouth London Road
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Portsmouth London Road
Hello Brian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Portsmouth London Road
Hello Paula,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
MOT booking
I was booked in for an MOT, the test got aborted as they could not open my door. I was told I would be able to talk to someone when I came back in to collect my car to re-book the test. When I walked in I told them I was there to collect my car but no discussion was made about the re-booking of my vehicle
2 de novembro de 2026
Resposta da Protyre Autocare - Portsmouth London Road
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Resposta da Protyre Autocare - Portsmouth London Road
Hello Ian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I've used Protyre for many years now
I've used Protyre for many years now. I e always found the customer service to be friendly and polite. I worked in the service industry for 40 years so understand the true value of praise when providing services. Thank You to the team at Hilsea and Gary the area manager for continuing excellent quality service provision.
19 de outubro de 2026
Resposta da Protyre Autocare - Portsmouth London Road
Hello Neil,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Safety first
They gave me truthful information about the state of my tyre with a puncture and recommended two new tyres. Safety first. Thank you.
21 de outubro de 2026
Resposta da Protyre Autocare - Portsmouth London Road
Hello Mr Russel,
We would like to thank you for sharing your feedback regarding the service you received at our Portsmouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great Service!
Well I'm obviously going to give them a great review because my car passed it's MOT! But aside from that I love Protyre. Really slick, professional service and always friendly.
21 de outubro de 2026
Resposta da Protyre Autocare - Portsmouth London Road
Hello Clym,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good service
19 de outubro de 2026
Resposta da Protyre Autocare - Portsmouth London Road
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Went in for tyres all good for that.
Went in for tyres all good for that.
Why have I marked it down. If id have wanted a vehicle health check i would have asked.
Took way longer than it should to fit four tyres followed by the scare tactics into attempting to get more work under the guise of a health check
19 de outubro de 2026
Resposta da Protyre Autocare - Portsmouth London Road
Dear Mr Paul Kelly,
Thank you for taking the time to share your feedback. We are pleased to hear that the tyre fitting itself was satisfactory, but we are truly sorry that the service took longer than expected and that the additional vehicle checks felt unnecessary. We have passed on your feedback to management.
Best regards,
Eddie
Customer Care - Protyre
Very good service from all staff very…
Very good service from all staff very helpful as always.
14 de outubro de 2026
Resposta da Protyre Autocare - Portsmouth London Road
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Booked on line for next day very quick…
Booked on line for next day very quick and happy with service
30 de setembro de 2026
Resposta da Protyre Autocare - Portsmouth London Road
Hello Colin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very honest staff I say this because they are honest on…
Very honest staff I say this because on my previous car I did the MOT to a different garage in Rodney road I was present while my car was checked for MOT didn’t do anything to headlights and charged me extra £25.00 for headlights not aiming correctly.at pro tyre you leave the car there and no extra charge only explain to you when car is done with MOT
THANKS PROTYRE TEAM
7 de outubro de 2026
Resposta da Protyre Autocare - Portsmouth London Road
Hello Besim,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I booked an appointment
My initial experience with Protyre Portsmouth was poor. Despite having booked an appointment, I arrived on time only to see the manager prioritise a walk-in customer requiring a tyre repair and effectively give away my appointment slot. Nobody checked whether anyone waiting had an appointment, and no explanation was offered. More than anything, I was left feeling invisible as a customer, despite having booked ahead. When the work was completed, I was simply grunted at by the other chap behind the counter to collect the car from the car park, and the tyres themselves looked as though little care had been taken with the finishing touches.
To their credit, the manager contacted me after I left my review, apologised for the experience, and offered a complimentary service as a gesture of goodwill. I returned today (21st Oct) and the experience was noticeably better. The staff were friendly, professional and attentive, and the service was carried out without issue at my appointment time.
While I appreciate the effort made to put things right, it is a shame that it took a complaint for me to receive the level of customer service that should be the norm. That said, they did take my feedback seriously, reached out proactively, and made a genuine effort to improve the experience, which I do appreciate. As a result, my overall view is now mixed rather than entirely negative.
2 de outubro de 2026
Resposta da Protyre Autocare - Portsmouth London Road
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that your recent visit to our Portsmouth branch has not been a positive one for you on this occasion.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
First Class
I ordered the wrong tyres online but this was corrected by John and reordered the correct ones which were fitted the next day at no extra charge .
Absolute superb service highly recommend
7 de outubro de 2026
Resposta da Protyre Autocare - Portsmouth London Road
Hello Andre,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Portsmouth London Road
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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