Protyre Autocare - Workington Lillyhall Opiniões 

1389
TrustScore: 4.5 em 5

4,4

Hallwood Rd, Lillyhall, CA14 4JR Workington, Workington, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

HAVING USED THEM MANY TIMES I HAVE ALWAYS FOUND GREAT SERVICE GIVEN PLUS A MOST FRIENDLY TEAM WHOM PUT CUSTOMERS FIRST AND KNOWING THEY DO THE JOB WELL TO A HIGH STANDARD AND A NICE PLACE TO WAIT IN R... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very helpful member staff in giving me info to choose tyres, no problem getting appointment, fast service, 4 lovely new tyres. Staff are kind, professional and knowledgeable

A empresa respondeu

Classificada 5 em 5 estrelas

Always lots of choice of tyres both in size and price wise, if they don't have your tyres in stock they'll have them next day. Used Protyre/Gates for many years now, they've always got the job done qu... Ver mais

Classificada 5 em 5 estrelas

The only tyre place within 20 miles name to take off and for my tires. Not only that but Also were ultra careful of the 14.5J SSR 3 piece split rims. Highly recommend especially for race cars, super... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de pneus
  2. Loja de travões
  3. Loja de baterias de carro
  4. Oficina de inspecção
  5. Serviço de motorista
  6. Serviço de alinhamento de rodas

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contacto

  • Hallwood Rd, Lillyhall, CA14 4JR, Workington, Workington, Reino Unido

  • 01900 605100

4,4

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
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3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(1389)

33 340 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Normally I'd give 5 stars

Normally I'd give 5 stars, but I went in for puncture repair and they said there was 2 screws in but they can't do it it will have to be a new tyre, so I let them change the tire, I've been up to skoda at Carlisle for a service and asked what a sealed tyre is, they said to me my car as not got sealed tyres, so I'm a bit pissed off this time, I've got a bit of wire in the front one, they just repaired it in the garage.

30 de março de 2026
Classificada 1 em 5 estrelas

Wasnt the lad who done the mot he was

Wasnt the lad who done the mot he was. Great, my car needed to new tyres,the staff in the tyre side was unhelpful, so I walk out

30 de março de 2026
logótipo da Protyre Autocare - Workington Lillyhall

Resposta da Protyre Autocare - Workington Lillyhall

Dear Martin Shields,

Thank you for bringing this to our attention. We are sorry to hear that you did not have a positive experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Classificada 5 em 5 estrelas

Quality service

Always lots of choice of tyres both in size and price wise, if they don't have your tyres in stock they'll have them next day. Used Protyre/Gates for many years now, they've always got the job done quickly and professionally, prices I'm happy with, most of all friendly and helpful staff.

25 de março de 2026
Classificada 4 em 5 estrelas

No issues with the customer service...

Staff are friendly and straight up with customers. Prices are compatible with anywhere else and booking / payment is easy enough online. Never had any issues in the years I've used the garage. That's why I've given 4*.

The draw back is the online 'time slot' booking system which is a bit misleading.
This is a drop-in centre and fitters graft all day. Don't expect your car to be pulled in at the exact time you booked. There isn't a dedicated team within the team who prioritise online bookings, otherwise I'd have given 5*. You just join the queue when you arrive. Be patient and prepared to wait.

23 de março de 2026
Classificada 3 em 5 estrelas

Pluses and minuses lead to an overall negative

I had an 8.30 appointment. When I got there, on time, I found the guy on reception to be unpleasantly grumpy and not friendly in the least. Very off-putting. I needed two tyres which took them over an hour to fit. I felt this to be an excessively long time to simply fit two tyres. The fitter was very pleasant and friendly. The negatives outweighed any positives however.

25 de março de 2026
logótipo da Protyre Autocare - Workington Lillyhall

Resposta da Protyre Autocare - Workington Lillyhall

Dear David Sellers,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Classificada 5 em 5 estrelas

Customer satisfaction

From the very first contact they listen.
If possible they give you options and always keep you informed.
The prices are always competitive and I've had no reason to feel exploited, on the contrary I feel valued as a customer.

9 de março de 2026
Classificada 5 em 5 estrelas

Incredibly good service

Incredibly good service. I phoned up the afternoon before, explained I didn’t live in the area and had to travel home the following afternoon as well as doing a days work. They guys agreed to make me first job the following morning, and I was and out in 25mins!

What’s even better though, is that whilst looking for my locking wheel-nut, they came across my Armed Forces Veterans card in my car (forgot I even had it). As a result, they then proceeded to take 10% off for me and thanked me for my service which was genuinely quite moving. One of the best experiences of customer service I’ve ever had in any sector

25 de fevereiro de 2026
Classificada 5 em 5 estrelas

Always had great experiences here with…

Always had great experiences here with whatever service I’ve needed staff and helpful and really friendly never felt taken advantage of especially as a woman staff are always honest and respectful wouldn’t use anywhere else

25 de fevereiro de 2026

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