Very easy ordering process, even though they don’t seem to use a ‘regular’ way when it comes to payment method. They use SagePay. It’s not a problem, but does make a buyer feel less confident I gues... Ver mais
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Leia as opiniões dos outros
I've shopped with Prowler for many years. Their toys are wonderful and priced well and the staff are always incredibly knowledgeable and friendly. Recently I bought some products (not toys), that,... Ver mais
A empresa respondeu
Considering I placed my order during full lockdown in the middle of a pandemic, I was more than happy. There was a slight problem with one of the items I ordered being out of stock, but the communicat... Ver mais
Website was easy to use and order from. Tracking was accurate and updated regularly. Goods arrived exactly on time, safely and securely packaged - mostly recyclable, good. The goods were exactly as... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Prowler is the UK's leading online gay sex shop with a wide range of gay sex toys to buy online with FREE postage on orders over £25.
Informações de contacto
Brewer Street 5-7, W1F 0RF, Reino Unido
- www.prowler.co.uk
4,6
Excelente
365 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quality service.
Items were shipped very quickly and arrived in good time despite the problems Royal Mail are having in dealing with Covid-19.
The packaging was secure, safe and anonymous.
The items ordered are of excellent quality and I hope to have many years of pleasure with them.
26 de maio de 2020
Opinião espontânea
Excellent service from online order to…
Excellent service from online order to quick delivery.
26 de maio de 2020
Opinião espontânea
Great service yet again
Great service yet again. Items arrived so quickly I didn't think it was my order till I opened it.
25 de maio de 2020
Opinião espontânea
Brilliant quality and Super fast…
Brilliant quality and Super fast dispatch/delivery.
25 de maio de 2020
Opinião espontânea
Easy website to follow and goods…
Easy website to follow and goods arrived after just a few days.
25 de maio de 2020
Opinião espontânea
Excellent service
Excellent service
Great product
Excellent customer service
Will definitely purchase again
Better than love honey who price their products very high as compared to prowler
Definitely recommend prowler
24 de maio de 2020
Opinião espontânea
ordered something, 2 days later out of stock
I ordered something then 2 days later received an email saying it was actually out of stock. Still awaiting my refund a further 4 days later.
24 de maio de 2020
Opinião espontânea
Resposta da Prowler
Dear Andrew,
Thank you for your feedback.
We are sorry that the product you initially ordered was out of stock. This is an error that should have certainly not occurred. We have taken this very serious and we will make sure that such experience will be avoided in future.
According to our records the refund has been processed via the payment method chosen for the initial purchase and you should have received an immediate email confirmation stating the refund. Please check and in case you do have any other questions please do not hesitate to contact us via the available methods such as phone, email or chat. We are happy to assist with any further queries you may have.
Please allow us to apologise for any inconvenience the experience may have caused.
Thank you for shopping with us.
Kind regards,
Prowler Customer-Services
Fantastic products at great prices
22 de maio de 2020
Opinião espontânea
im happy with my stuff
22 de maio de 2020
Opinião espontânea
Resposta da Prowler
Dear Chris,
Thank you for your feedback.
We would appreciate if you could let us know which product you are referring to. It is always important to us knowing which products are not as expected and what exactly you class as 'not really works'.
Please await correspondence from us so we can look into that for you as it is our aim to set things right and provide you with the best products and service possible. We do apologise if we have failed you and please rest assured that we will do our utmost to provide you with a solution and help you as best as we can.
Thank you for shopping with us.
Kind regards,
Prowler Customer Services
Good product exactly as described and…
Good product exactly as described and customer service was exceptional. Most of all delivery ahead of expected date. Def buy from these people again .
22 de maio de 2020
Opinião espontânea
Excellent Quality Leather Sports…
Excellent Quality Leather Sports Shorts. Fast delivery and excellent service as always.
22 de maio de 2020
Opinião espontânea
Great Service and product range
Great Service and product range - thanks!
21 de maio de 2020
Opinião espontânea
Excellent service
Excellent service, easy ordering on website with detailed product information. Item arrived in a few days and really pleased with the quality. I will definitely be having a look on their website in the future with a view to ordering
21 de maio de 2020
Opinião espontânea
Amazing as always!
21 de maio de 2020
Opinião espontânea
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