Been going here for years on and off and it's never been a bad experience. Only recently had an issue with my account but it was sorted so quickly and the online staff were very helpful. More specific... Ver mais
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Localização
Alterar localizaçãoEastgate Shopping Centre, SS14 1EB Basildon, GB
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Leia as opiniões dos outros
Smells awful. Very busy during off-peak hours. They make it as difficult as possible to cancel the membership too.
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I had few glitches on day one but david handed over me to alex and he went above and beyond to give me a tour of the entire place on a time crunch. Loo is a bit dirty and sometimes the flush w... Ver mais
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Clean and well stocked with different equipment, they supply tissue and antibacterial gel and spray to clean the equipment and your hands, the music is a bit rubbish but you can't complain, I have... Ver mais
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Informações sobre a empresa
Sobre PureGym UK - Basildon
Escrito pela empresa
Membership Help
TrainSafe FAQs
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Informações de contacto
Eastgate Shopping Centre, SS14 1EB, Basildon, Reino Unido
3,6
Aceitável
122 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 92% das suas opiniões negativas
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Bad experience
Smells awful. Very busy during off-peak hours. They make it as difficult as possible to cancel the membership too.
25 de fevereiro de 2026
Opinião espontânea
Resposta da PureGym UK - Basildon
Hi Conner- Thanks for taking the time to leave this review! We’re afraid it's true, our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Members are able to cancel their memberships anytime via the PureGym app or website, on the members area. As mentioned in our terms conditions, cancellations must be actioned 4 working days before the next payment is due: https://www.puregym.com/help-centre/freezing-or-ending/how-do-i-cancel-my-direct-debit-monthly-membership/. You can also cancel your Direct Debit at least 4 working day before the payment is due to be taken. Once your bank notify us, it will begin the cancellation process and no further payments will be requested.
If you wish to discuss the cancellation process and raise any concerns with our team, please email them at member.services@purgeym.com and they will be happy to look into this for you. Thanks, PureGym
Highly rate Pure Gym!
Been going here for years on and off and it's never been a bad experience. Only recently had an issue with my account but it was sorted so quickly and the online staff were very helpful. More specifically, James was great 👍
11 de fevereiro de 2026
Opinião espontânea
Resposta da PureGym UK - Basildon
Hi Aarron- Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars. Our Member Services team are always on hand to assist with any of your membership queries, we are glad to hear that your experience of this has been positive! Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you back at the gym soon! Thanks, PureGym
Although I understand this is a budget…
Although I understand this is a budget commercial gym I feel they could do a lot better. The space could be utilised more by swapping out doubles of some equipment to bring in some new machines for variety. For some reason the weight racks have been removed entirely so there isn't a designated space to stack plates other than on machines themselves or leaning up against walls on the floor creating mess and hazards. "New" equipment that has been introduced is clearly pre loved from other gyms. Basic equipment such as resistants bands and pads are not readily available. Seems to be oversubscribed for the floor space and for the amount of members service is poor and there also seems to be a high turnover of PTs/Fitness Team. Changing rooms have an ongoing smell from the showers. You can get a workout done here but it's not the most motivating or efficient.
27 de agosto de 2025
Resposta da PureGym UK - Basildon
Hi Claire- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym, please approach the Gym Manager who will be happy to discuss this feedback even further! Please note, we fully understand the importance of cleanliness and will be dealt with and will ensure this is addressed in club. Thanks, PureGym.
Shockingly Unprofessional Behaviour from PureGym Basildon Manager I’m
I’m honestly shocked by my experience at PureGym Basildon.
The manager confronted me about my footwear (Crocs). I politely explained I would use different shoes next time and turned my back to avoid any escalation. Despite this, he spoke rudely and threatened to cancel my membership for no valid reason.
After finishing my workout, I discovered my access code had already been deactivated — no warning, no explanation. I had to ask staff to let me out. To make matters worse, the manager lied to staff, claiming I had been rude, which is completely false.
This behaviour is unacceptable from someone in a managerial role. I have requested a full refund and will never return. PureGym needs to review this manager’s conduct immediately before more paying members are treated this way.
If you value respect and basic customer service, avoid PureGym Basildon at all costs.
17 de novembro de 2025
Opinião espontânea
Resposta da PureGym UK - Basildon
Hi Laurindo - Thank you for taking the time to leave this review. We can see there was an incident in the gym. If you have any further concerns regarding this incident then please contact Member Services. Thanks, PureGym
Resposta da PureGym UK - Basildon
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your review! Thanks, PureGym
Good gym Friendly staff There when you…
Good gym Friendly staff There when you need help
13 de outubro de 2025
Resposta da PureGym UK - Basildon
Hi Barry - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Gym is run down full of broken…
Gym is run down full of broken equipment showers and toilets covered in blood shit n piss kids treating it like a playground will not be rushing back anytime soon
31 de dezembro de 2024
Resposta da PureGym UK - Basildon
Hi Gary - Thank you for taking the time to leave this review, we are sorry to see this is 1 star and hear this has been your experience of the gym. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated. Thanks, PureGym.
The refiller for vitamin flavour water…
The refiller for vitamin flavour water was just pure water instead and am paying extra for my membership.
4 de julho de 2025
Resposta da PureGym UK - Basildon
Hi Yves. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager directly to provide more information on this issue so this can be investigated further.
Thanks, PureGym.
Joining offer made me go for it
Joining offer made me go for it. The choice & availability of classes is great. A gym, induction times plentiful, online via the app classes/motivation. Can't wait to get in there.
2 de junho de 2025
Resposta da PureGym UK - Basildon
Hi Nicola. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the sign up process easy and we hope you enjoy using the gym overall!
Thanks, PureGym
It’s clean and tidy and as a great…
It’s clean and tidy and as a great atmosphere.
14 de maio de 2025
Opinião espontânea
Resposta da PureGym UK - Basildon
Hi Desmond - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Resposta da PureGym UK - Basildon
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Clean working areas
Clean working areas, good selection of equipment. Nice clean changing room
13 de maio de 2025
Opinião espontânea
Resposta da PureGym UK - Basildon
Hi John - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see these comments! Thanks, PureGym
Over zelus management and evil behaviour
Over zelus management Denika Arnold is extremely unprofessional and has used her management authority over younge gym gower. Intimidating them and bullying behaviour she needs to go on human communication training. These younge men are clearly new to the gym and she has felt its her place to patronise and belittle them and other who she feels she can bully. Evil person
4 de abril de 2025
Opinião espontânea
Resposta da PureGym UK - Basildon
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns.
We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter. Thanks, PureGym
Decent and spacious which is nice
Decent and spacious which is nice, a bit crowded at times but overall good place. Everyone has space
3 de abril de 2025
Resposta da PureGym UK - Basildon
Hi Chris. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very clean ,nice and cool in gym
Very clean ,nice and cool in gym, and good range of equipment , and very friendly
7 de março de 2025
Resposta da PureGym UK - Basildon
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Resposta da PureGym UK - Basildon
Hi there - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.
I had few glitches on day one but david…
I had few glitches on day one but david handed over me to alex and he went above and beyond to give me a tour of the entire place on a time crunch.
Loo is a bit dirty and sometimes the flush won't work but overall gymming experience is amazing!
Looking forward to enhance my strength and flexibility in coming time!
Thanks and cheers
Dr Sharma
4 de janeiro de 2025
Resposta da PureGym UK - Basildon
Hi there - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a transformational experience in our gym. We fully understand the importance of cleanliness regarding the loo facilities and will be dealt with.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Resposta da PureGym UK - Basildon
Hi Miss Brooks! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.
Enjoy your next workout! Thanks, PureGym
Had my property stolen within the…
Had my property stolen within the premises, emailed the manager and no response and nothing has been done.
30 de dezembro de 2024
Resposta da PureGym UK - Basildon
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear that your property was stolen from you whilst you were in the gym. Here at PureGym, we do advise that when attending the gym, members are responsible for their own belongings. Whilst we understand your frustration in regard to this matter, as detailed within our gym rules which are agreed to upon membership commencement:
• Members are solely responsible for their own belongings when visiting PureGym. PureGym accepts no responsibility for any loss or damage to property.
Thanks, PureGym.
For months now I have seen great…
For months now I have seen great improvement as classes have been running, the trainers seem more disciplined and there seems to be a noticeably improved level of professionalism amongst the staff.
15 de dezembro de 2024
Resposta da PureGym UK - Basildon
Hi Angel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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