Gym layout has been changed for the worse, it was perfectly fine before, stationary has been moved more to the centre of the gym and all over the place (E.g machines that focus on leg strength used... Ver mais
A empresa respondeu
Stadium Plaza, CF10 1LA Cardiff, GB
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Gym layout has been changed for the worse, it was perfectly fine before, stationary has been moved more to the centre of the gym and all over the place (E.g machines that focus on leg strength used... Ver mais
A empresa respondeu
Fully refurbished with brand new equipment laid out thoughtfully, maximising space enabling more of each piece of equipment to be available. Likewise the gym floor is well spaced out and ‘room... Ver mais
A empresa respondeu
Love pure gym but I really dislike the recent new layout change and amount of machines available since this the replacement of all the machines. No leg press as of yet and really weird clusters of th... Ver mais
A empresa respondeu
Excellent staff, who are caring and proactive on concerns from customers. Had many issues kindly sorted out: payment, a cut, website issues, lost tablet device, broken locker, etc. All issues were res... Ver mais
A empresa respondeu
Escrito pela empresa
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
Stadium Plaza, CF10 1LA, Cardiff, Reino Unido
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Nice atmosphere, good gym equipment and managers, staff are very approachable and helpful with excellent gym knowledge.

Resposta da PureGym UK - Cardiff Central
I’ve been attending Sion’s Strength and Cycle classes at PureGym and honestly, they are some of the best sessions I’ve ever done. Sion is incredibly approachable, knowledgeable, and friendly — he makes everyone feel welcome from the moment they walk into the studio.
His Strength and Cycle classes are always well-structured, challenging, and motivating. He explains everything clearly, keeps the energy high, and makes sure everyone is working safely and effectively. No matter how tough the workout is, you always leave feeling amazing and accomplished.
His recent charity spin event was a huge success as well — such a great atmosphere and for a brilliant cause. It really shows the effort and passion he puts into building a supportive fitness community.
If I could make one small suggestion, it would be for future spin classes to be 45 minutes instead of 30 mins.
Highly recommend Sion’s classes to anyone looking to get stronger, fitter, and feel great while doing it.

Resposta da PureGym UK - Cardiff Central
Great price for what you get and plenty of room. Hurry up and change the batteries in the rowers though. Lol.

Resposta da PureGym UK - Cardiff Central
Very easy process to sign up. I am visually impaired and with a guide dog so I signed up a few weeks early and messaged the gym to arrange a disability induction. Armando responded very promptly and he was very helpful and thorough and suggested the best times to attend that are less busy and made sure I knew where everything was. I have felt very welcome to date and have been enjoying my membership so much so I have upgraded to Plus already. I chose this gym as the location is perfect for public transport meaning I no longer have a 20-30 minute walk home after a session meaning I can exercise properly without holding back.
Staff 5*
Equipment 4.5*
Location 5*
Accessibility 5*
Welcome 5*
Special shout out to Armando who is a credit to PureGym

Resposta da PureGym UK - Cardiff Central
I had a good time on my first day in the gym it was cool nice and very peaceful.

Resposta da PureGym UK - Cardiff Central
The gyms are great, basic but great as the price is so competitive you feel like it is real value for money.

Resposta da PureGym UK - Cardiff Central
i am livid!!! i have froze my membership, did not get an email saying its been “unfrozen” and they keep taking money out of my bank. i’m only in college i have got no money left!!!!!! i was not aware of any of this i tried to phone them but apparently “they don’t take phone calls”. Absolutely JOKE

Resposta da PureGym UK - Cardiff Central

Resposta da PureGym UK - Cardiff Central
Understand the PureGym is a budget friendly gym but come on, what is happening recently with this place…
1. PureGym no longer play licensed music, how can the biggest gym company in the UK not be willing to pay a music licence. Baffling.
2. The air conditioning seems to be no existent, the weather outside isn’t even warm yet but feels like a sauna in this place recently. Can PureGym no longer afford to turn the air con on here?
3. General cleanliness - never been great here to be honest. Male toilets are always disgusting and it’s your lucky day if they have hand soap.
4. Water fountains are either broken of absolutely filthy too.
Been going to PureGym for 4-5 years now. Genuinely thinking of trying out somewhere new as I can’t see this place getting better anytime soon. Disappointing

Resposta da PureGym UK - Cardiff Central

Resposta da PureGym UK - Cardiff Central
Well eqquiped, friendly user acces. No 5 stars because people does not use towels when workout.

Resposta da PureGym UK - Cardiff Central
Cardiff Central 11-12/01/2024
Half the showers out of order again
No soap in male changing room so assume every weight and cardio machine will be positive for coliforms so bring hand sanitiser as gym removed it a long time ago
Only 1 toilet with toilet paper
Half eaten food left in sole use entrance way there for over 24hrs

Resposta da PureGym UK - Cardiff Central
Staff at PureGym Central are a joke. No one wants to help out all they want to do is train themselves when they should be working and helping those who are in need of help. I have been stuck outside for over an hour at one point when Staff kept looking at me and waving, but no one attended to me When eventually I did manage to get in. I told Staff all they did was shrug their shoulders and make excuses. The whole gym is unmanned most of the times which is not safe due to health and safety. They should be at least one person that is not happening.

Resposta da PureGym UK - Cardiff Central

Resposta da PureGym UK - Cardiff Central
very good equipments and mirrors to see body improvement

Resposta da PureGym UK - Cardiff Central
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