PureGym Cardiff Gate is a fantastic place to work out! The gym is clean, spacious, and equipped with a wide range of modern equipment to suit all fitness levels. The staff are friendly, approachable,... Ver mais
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Localização
Alterar localizaçãoCardiff Gate, Unit 12, CF23 8NL Cardiff, GB
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The staff at the gym were very friendly and welcoming. I was nervous about attending for the first time, even just for an induction. But Josh (member of staff who provided the tour) immediately put at... Ver mais
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Went to PureGym for years all over Cardiff. Too crowded and spaces too small. They prioritise classes which restricts other who simply want to train freely, meaning when a class is on (which they ar... Ver mais
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It was really easy to join up online and quickly had my passcode through so I could start my journey straight away; no waiting and losing the motivation! The gym is very busy (expected at this time of... Ver mais
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Informações sobre a empresa
Sobre PureGym UK - Cardiff Gate
Escrito pela empresa
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Informações de contacto
Cardiff Gate, Unit 12, CF23 8NL, Cardiff, Reino Unido
4,0
Bom
127 opiniões
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am writing in response to my recent…
am writing in response to my recent complaint regarding being denied access to Cardiff Gate PureGym, and to PureGym subsequent reply.
I was extremely disappointed to receive a dismissive one-line response stating that I “do not have access to Cardiff Gate PureGym” and that I should “add it to my membership.” This is both inaccurate and unacceptable. I have been paying for a multi-access membership, which explicitly entitles me to use multiple gym locations, and I have accessed Cardiff Gate PureGym on several occasions in the past without any issue.
Without any prior notice or explanation, I was suddenly denied entry. This arbitrary restriction contradicts the terms of the membership I am paying for and reflects a lack of transparency and fairness. It suggests that access rights are being altered unilaterally, despite customers fulfilling their contractual obligations.
I expect a clear explanation for this change, immediate reinstatement of my access to Cardiff Gate PureGym, and assurance that such issues will not occur again.
Dr Adam Gorine
12 de abril de 2026
Opinião espontânea
Resposta da PureGym UK - Cardiff Gate
Hi Adam. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We offer various memberships; this includes various multi-access and PLUS memberships which, depending on which gyms you need access too, will vary in price. If you choose a Plus membership, you will have access to any gym that is at the same price or lower than your home gym.
From time-to-time, it is necessary that we increase membership fees which allows us to maintain the service, equipment and facilities in the gym. Members will always be notified 1 month in advance if your home gym is increasing their fees, however this is not currently applicable to all gyms you may have access to. However, you can view and alter this list of gyms on the 'Your Gym' section of your Member's Area to fit your needs.
If you are having issues accessing the gyms that are included in your current access list, you can press the 'Call for assistance' button at the gym door and a member of staff will be happy to help as soon as they are free to do so during staffed hours!
We can appreciate this can be frustrating and we apologise for any disruption this has caused to your workouts. If you would like to discuss your membership options further, please email our team at member.services@puregym.com and they'll be happy to assist with this! Thanks, PureGym.
Resposta da PureGym UK - Cardiff Gate
Hi Brian- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym
The such a good vibe at the gate & the…
The such a good vibe at the gate & the PTs are amazing.
26 de fevereiro de 2026
Opinião espontânea
Resposta da PureGym UK - Cardiff Gate
Hi Carl, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear of this experience! Looking forward to seeing you back at the gym soon! Thanks, PureGym
Nice gym
Blue light offer used and happy with price. Plenty of easy parking. Gym is clean and there is enough stations and equipment.
4 de dezembro de 2025
Resposta da PureGym UK - Cardiff Gate
Hi. Thank you so much for sharing your feedback, we are happy to see this is 4 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward and you managed to use a promotional offer. Enjoy your workout sessions! Thanks, PureGym
Signed up to have something to look…
Signed up to have something to look forward to, excited to try classes and get fit in the future.
25 de novembro de 2025
Resposta da PureGym UK - Cardiff Gate
Hi Louise - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We look forward to seeing you in the gym soon! Thanks, PureGym
Quick and simple sign up with great…
Quick and simple sign up with great joining offers, Easy to navigate app with plenty of options and fitness level exercise classes
8 de outubro de 2025
Resposta da PureGym UK - Cardiff Gate
Hi Emma - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process straightforward, that's exactly what we aim for! We hope you have been able to check out some of the great features available on the app, there is lots to explore on there! Thanks, PureGym
I’ve joined
I’ve joined, paid, downloaded the app, logged in with PIN, but when I try to book a class it says “join to book”. I DID JOIN!!!
4 de outubro de 2025
Resposta da PureGym UK - Cardiff Gate
Hi Gillian - Thank you for taking the time to leave this review, we are sorry to hear of this issue. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Went to PureGym for years all over…
Went to PureGym for years all over Cardiff. Too crowded and spaces too small. They prioritise classes which restricts other who simply want to train freely, meaning when a class is on (which they are from morning until night) everyone is fighting for machines as there’s no free space. Left a went elsewhere.
PureGym is for new gym users (beginners) or older people, as you become more confident you’ll likely swap to a more professional gym that focus on what users really want rather than making money on classes.
18 de fevereiro de 2025
Resposta da PureGym UK - Cardiff Gate
Hi Siona - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Our gyms are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio. We appreciate your comments and will take them into consideration for future improvements. Thanks, PureGym
Great class, great instructor and great…
Great class, great instructor and great first impression of the gym and equipment.
4 de setembro de 2025
Resposta da PureGym UK - Cardiff Gate
Hi Amanda. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback and that you enjoyed your visit overall! We hope to see you back in the gym soon!
Thanks, PureGym
Absolute value for money!
Top notch instructors, classes, equipment, and facility. Adequate parking and great customer service.
1 de junho de 2025
Opinião espontânea
Resposta da PureGym UK - Cardiff Gate
Hi Seyi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Love pure gym every thing is new…
Love pure gym every thing is new classes are great personal trainers are great so good for my mental health
12 de maio de 2025
Opinião espontânea
Resposta da PureGym UK - Cardiff Gate
Hi Alyson - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym and the effect this is having on your mental wellness! Thanks, PureGym
Great gym!
Great gym!
Excellent classes
It’s so friendly there
I don’t feel pressured at all while I’m in there..
26 de abril de 2025
Opinião espontânea
Resposta da PureGym UK - Cardiff Gate
Hi Nicola - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
The new equipment is nice but very off…
The new equipment is nice but very off putting that the machines are stacked very close together. A few people common on this, you are literally elbow to elbow. If this doesn’t change I won’t renew membership and I think you will lose other people as well. There is plenty of space, so unnecessary just terrible planning and layout
8 de abril de 2025
Resposta da PureGym UK - Cardiff Gate
Hi, Thanks for taking the time to leave this review, we're sorry to see it's 2 stars.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you!
Thanks, PureGym
I love the Cardiff Gate Pure Gym its…
I love the Cardiff Gate Pure Gym its friendly, clean and everyone is helpful there. You can always find a machine or class to go to even in peak times. Good value for money.
1 de fevereiro de 2025
Opinião espontânea
Resposta da PureGym UK - Cardiff Gate
Hi Angela! Thanks for taking the time to leave this 5 star review!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so!
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
Enjoy your next workout! Thanks, PureGym
Member of Pure Gum Cardiff Gate
Member of Pure Gum Cardiff Gate. Hygiene is not best. I have raised a few times and it simply does not get permanently addressed to have hand sanitizers for cleaning when leaving the gym. They have one bottle by exit door that is always empty. How difficult is it to keep it topped up or have more?
Also, the gym could do with some extra kits like leg extension machines and bicep curls. When you monitor gym usage and see these two machines always utilized, surely an investment would be better for the members than always having to wait for use.
27 de janeiro de 2025
Opinião espontânea
Resposta da PureGym UK - Cardiff Gate
Hi Shak - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Resposta da PureGym UK - Cardiff Gate
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Staff undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this. Thanks, PureGym.
PureGym Cardiff Gate is a fantastic…
PureGym Cardiff Gate is a fantastic place to work out! The gym is clean, spacious, and equipped with a wide range of modern equipment to suit all fitness levels. The staff are friendly, approachable, and always willing to help. Open 24/7, it’s super convenient for anyone with a busy schedule. Whether you’re into cardio, weights, or group classes, there’s something for everyone. Highly recommend!
5 de janeiro de 2025
Resposta da PureGym UK - Cardiff Gate
Hi James - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Well organised set up in the Gym
Well organised set up in the Gym. Very helpful staff and great workout atmosphere.
3 de janeiro de 2025
Resposta da PureGym UK - Cardiff Gate
Hi Bryn. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Resposta da PureGym UK - Cardiff Gate
Hi Rajesh - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Great joining experience
It was really easy to join up online and quickly had my passcode through so I could start my journey straight away; no waiting and losing the motivation! The gym is very busy (expected at this time of year) but I tend to stick with classes that are always well lead by a great team of PTs.
1 de janeiro de 2025
Resposta da PureGym UK - Cardiff Gate
Hi Lisa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We are happy to hear of your feedback regarding the joining process and that you're enjoying using the gym overall! Thanks, PureGym
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