I have been happy with the service and professionalism since day 1. Classes are fantastic , energetic. All PT are elite, I wouldn’t expect anything less. The Management Team are Brilliant 🤩... Ver mais
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8 Rowdell Road, UB5 6AG Middlesex, GB
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I have been happy with the service and professionalism since day 1. Classes are fantastic , energetic. All PT are elite, I wouldn’t expect anything less. The Management Team are Brilliant 🤩... Ver mais
A empresa respondeu
The refurbishment has been good in parts. New spin studio - how ever this needs mirrors. However, not many spin classes have been put on! Also not many classes near Christmas!! This gym is becomin... Ver mais
A empresa respondeu
Debbie is a personal trainer with a difference.... the vibes and energy that she brings to her class, each and every time, cannot be matched with any other trainer. Debbie treats every single member w... Ver mais
A empresa respondeu
Small free weights area so difficult to get a free bench even at less busy times. Some equipment outdated....no displays on some rowing machines and treadmills. Men's changing room has been refurbishe... Ver mais
A empresa respondeu
Escrito pela empresa
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
8 Rowdell Road, UB5 6AG, Middlesex, Reino Unido
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I have been happy with the service and professionalism since day 1. Classes are fantastic , energetic.
All PT are elite, I wouldn’t expect anything less.
The Management Team are Brilliant 🤩

Resposta da PureGym UK - Northolt
I have never had any problems since I have been with PureGym, very friendly and helpful and understanding staff and I thoroughly enjoy all the classes that I do.

Resposta da PureGym UK - Northolt
Such great energy in the Strength class today! I’ll definitely come back and recommend Rommel as both an instructor and a PT. He guided us really well and helped correct our form. Thanks again!

Resposta da PureGym UK - Northolt
Pure Gym Northolt is my favourite. Good location and classes are juat the best, you have lots of options and my favourite spin class is nearly every day. Staff members are amazing, Erica, Mo and Alex are the best.

Resposta da PureGym UK - Northolt
Just attended Erica’s spin class. The music and atmosphere was on point. People don’t know what they are missing. Very good workout.

Resposta da PureGym UK - Northolt
The stretch sessions help me feel more relaxed, improve my flexibility, and speed up my recovery after workouts.

Resposta da PureGym UK - Northolt
Good facilities and great selection of free weights and machines, but the gym needs better ventilation and a deep clean.
As soon as you walk in there is a strong smell of stale sweat and (areas of the gym smell of) mould.
There are no open windows and that may be part of the problem - there is no fresh air inlet/ outlet.
On three of the pulling machines, the plates underneath the selected weight 'stuck' to the plate above and released during the exercise movement. This illustrates the level of greasiness on the equipment.
I was glad to experience the air conditioning was on and the background music was not too loud.

Resposta da PureGym UK - Northolt
Really good gym. Good value, lots of great classes and some even have ladies' spaces! Really friendly staff too at my local gym. I like the option of being able to attend different branches as well. Very generous buddy offering where you can bring a friend 4 times per month

Resposta da PureGym UK - Northolt
Each time I tried I got this message. “We've had a problem signing you up; please contact member services who can help out.” Issue was resolved I had an amazing time at the gym

Resposta da PureGym UK - Northolt
Good Gym and Satisfied

Resposta da PureGym UK - Northolt

Resposta da PureGym UK - Northolt
Good facilities and lots of different equipment available, bit of a walk from Northolt station, but don't mind!

Resposta da PureGym UK - Northolt
The management at this gym are first class. They respond promptly to queries, questions or comments about the classes and do their best to satisfy their clients.

Resposta da PureGym UK - Northolt
Need a great gym that’s open 24 hours. Pure gym in Northolt is clean and safe. Friendly staff and not packed up

Resposta da PureGym UK - Northolt
I loved the gym facilities! All equipment was working, the place was clean. I loved the scale to measure body fat! Nothing to complain about the gym! Unfortunately people have a strong smell of sweat.

Resposta da PureGym UK - Northolt
I been is gym since 2018, I love it I know everyone there I have seen lots of members go and come, also managers go and come, but only 1 issue I face it’s the cleaning of the toilet, massy smelly,

Resposta da PureGym UK - Northolt
Northolt’s new classes feel monotonous, often exercises are inaccessible and the music sounds like random background noise that has no relevance to the exercises/stops midway through sets. The recorded instructions competing with live instructors add to the confusion. Having fitness instructors guide classes using a mobile app seems unprofessional and redundant. I first experienced these app-based classes at Puregym Ealing (specifically LIFT, RIDE, HIIT). Puregym Ealing had recently opened and I thought the app-based classes were for members to use directly but staff were having to use them as an emergency till they learned how to do their job and give live classes unaided. After a few sessions I stopped Ealing's classes and only attended Northolt's as it was app class free.
However, now I’m frustrated that Northolt’s previously high-quality classes have been downgraded to app-based sessions (which I have no interest in continuing to attend). These new classes are poorly designed as explained. But I also disagree with cloning all instructors/classes in the first place with an app. Members have diverse preferences, and the variety offered by different instructors helped cater to these.
Previously, I considered Northolt a great gym with excellent classes like Parsa’s Circuit classes and Debbie’s Cycle, Pump, Burn It (now gone). But it is a 1 star review as the gym is out of touch with its members - why replace booked out, well-designed classes with ones that are inadequate on so many levels. Please listen to members and bring back popular class formats that made Northolt a great place to work out.

Resposta da PureGym UK - Northolt
Treadmill was dirty no air circulation everything stinks

Resposta da PureGym UK - Northolt
I’ve been a PureGym member for a while and had been happy with the flexibility and overall vibe, but the introduction of their new app system has been a complete letdown. The app forces you into repetitive, uninspired exercises that quickly become a chore rather than a workout. To make things worse, the music accompanying these workouts is boring, unrelenting, and downright annoying—definitely not the kind of soundtrack to get you motivated.
The app’s rigidity takes away the freedom that I used to enjoy at the gym. It feels as though you’re forced into doing these exercises half heartedly rather than an adaptable system for individual goals.
Instead of looking forward to my workouts, I now dread them.
It’s disappointing to see PureGym move in this direction. Unless there are significant changes, I can’t see myself staying as a member for much longer!!

Resposta da PureGym UK - Northolt
Pure Gym Northolt has changed a lot of the classes at the gym. I’m not enjoying them. I go most evenings. This evenings HITT class was terrible. Too fast, too repetitive, no atmosphere, rubbish music.
The Lift classes were the same last week….too much repitition, no vibe, no time to master an exercise. Just rubbish. Really disappointed. The PT’s had their own techniques, music, and choreography. Now the classes are same and boring.

Resposta da PureGym UK - Northolt
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