Would highly recommend Richard as a personal trainer. Since working with him, I have been hitting my weight loss goals consistently. He is very understanding, encouraging and flexible. Thanks to... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoThe Brewery, RM1 1AU Romford, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The gym is fine but a little dirty when I was there. Fairly new but could use a few more key pieces of equipment(squat rack, leg machines, etc.) The layout and lighting at that particular location cou... Ver mais
A empresa respondeu
The gym is not that bad, but the biggest problem is, the one that make me change my old gym; that almost nobody put the dumbbell s back to the original place. I mean I don’t understand why the persona... Ver mais
A empresa respondeu
I love Romford Pure Gym everyone is helpful and the gym itself is big and well equipped with good classes. Furthermore, the Personal Trainer- Richard is absolutely the star of this gym. He is extra he... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre PureGym UK - Romford
Escrito pela empresa
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Informações de contacto
The Brewery, RM1 1AU, Romford, Reino Unido
3,9
Bom
139 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 91% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Best Gym in Romford
Great kit, Staff helped me find what I needed. Would recommend to anyone in the area!
10 de janeiro de 2026
Resposta da PureGym UK - Romford
Hi Phil- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and would recommend us to others! Thanks, PureGym
Resposta da PureGym UK - Romford
Hi Keely. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Our app also has lots of features so that members can get the most out of their membership! It’s great to hear you're enjoying your recent classes and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Having a good experience and wish I had…
Having a good experience and wish I had discounts to use the gym next month , good gym instructors and good gym experience at Romford
16 de março de 2025
Resposta da PureGym UK - Romford
Hi - Thanks for taking the time to leave this review, we're delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym
Highly recommend
Would highly recommend Richard as a personal trainer. Since working with him, I have been hitting my weight loss goals consistently. He is very understanding, encouraging and flexible.
Thanks to Richard, I have gone from zero gym experience to being a regular visitor 5 days a week.
If you’re looking for a personal trainer - Richard is your guy!
The gym itself is very clean and I’ve never had an issue with the equipment.
The only downside for this location is the supplies - blue roll/ toilet roll/ soap etc not available at times.
All staff are friendly and happy to help.
7 de dezembro de 2025
Opinião espontânea
Resposta da PureGym UK - Romford
Hi Barry. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Richard Akuffo PT
I attend PureGym Romford where Richard is a PT.
I only do classes and Richard's Circuit class is my favourite.
He sets out different equipment each session so it's good to work different muscle groups and he adds in some cardio which I love.
The thing that's different about Richard is that he goes out of his way to know everyone's name and he encourages each person as well as the group as a whole (even when its hard and you just want to stop)
His demeanor is so positive. He's always friendly and smiling.
All the Romford classes are great, there's a good variety. I'd highly recommend trying them out. You get a proper good workout.
8 de dezembro de 2025
Opinião espontânea
Resposta da PureGym UK - Romford
Hi Sandra. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We are thrilled to learn you have been loving your recent classes and that a strong sense of community has been formed within these sessions! We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Great people in a great gym.
Went to the Romford pure gym to check out membership info. One of the staff member Richard showed me around. He is very friendly and approachable. Made me feel really welcomed. Which is so different from my previous visit to other gym where they only focused on hard sale. Thanks to Richard I think Pure Gym will be the right place for me to start my fitness journey. ( a long overdue one ..🤣)
1 de dezembro de 2025
Opinião espontânea
Resposta da PureGym UK - Romford
Hi Wendy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to members when given the opportunity to do so and it’s great to hear such positive feedback regarding one of our PT's- We'll make sure this feedback will not go unnoticed by the Gym Manager! We’re excited to have you as part of the PureGym community and can’t wait to support you on your fitness journey going forward! Thanks, PureGym
The Perfect Place to Grow and Improve
I’ve been training at PureGym Romford for almost two years now, and I’m genuinely impressed with the overall atmosphere. The gym is well-organized and offers everything you need for both strength and cardio workouts. For quite some time, I observed the trainers before choosing one, and I finally decided to work with Richard — and I couldn’t be happier with my choice.
He is a true professional, knowledgeable, and incredibly motivating. Richard explains exercises clearly, helps correct technique, and creates training programs that are both challenging and achievable. Thanks to his guidance, I’ve made noticeable progress and become much more confident in my training.
3 de dezembro de 2025
Opinião espontânea
Resposta da PureGym UK - Romford
Hi Tatiana. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far- we are thrilled to learn you have been able to get the most out of your sessions! We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Took my money but then informed me that…
Took my money but then informed me that something went wrong and I can't join
1 de dezembro de 2025
Resposta da PureGym UK - Romford
Hi Janet - Thanks for taking the time to leave this review, we are sorry to see this is 1 star. It sounds like this would be due to a temporary issue. Looking into your account, I can see that you have been in communication with the Member Services team. If you need any further support, please do get in touch. Thanks, PureGym
Richard is absolutely the star of this gym.
I love Romford Pure Gym everyone is helpful and the gym itself is big and well equipped with good classes. Furthermore, the Personal Trainer- Richard is absolutely the star of this gym. He is extra helpful and friendly, very reliable and has been there for a long time always giving his utmost presence. He is very approachable and is experienced in his training expertise. I woukd 100% recommend pure gym- Romford, specifically because of Richard PT.
1 de dezembro de 2025
Opinião espontânea
Resposta da PureGym UK - Romford
Hi Charis - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
The toilets in the woman’s room both…
The toilets in the woman’s room both had shut everywhere and it stank so much. The music was really bad. It was hard finding the sprays to wipe equipment down. There is also no padding for the smith machine bars
29 de novembro de 2025
Resposta da PureGym UK - Romford
Hi there - Thank you for taking the time to leave this review, we are sorry to hear that this has been your experience and see that this is 1 star. It would help us if you could get in touch directly with Gym Manager to provide more information regarding your concerns (such as date and time etc.) so that this be looked into further. Thanks, PureGym
great gym!!
love the gym there, everyone is nice and its a great place to workout
24 de outubro de 2025
Resposta da PureGym UK - Romford
Hi Sonny - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Great instructor and good class…
Great instructor and good class Atmosphere was very friendly
28 de setembro de 2025
Opinião espontânea
Resposta da PureGym UK - Romford
Hi Nikki - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and classes! Thanks, PureGym
Good and not good
10 de setembro de 2025
Resposta da PureGym UK - Romford
Hi. Thanks for taking the time to leave this review, we're sorry to see it's 2 stars.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you!
Thanks, PureGym
Joining was simple
I joined through the Vitality app and when passed to PureGym everything was very smooth
10 de setembro de 2025
Resposta da PureGym UK - Romford
Hi Richard. Thanks for taking the time to leave this review, we are delighted to see that this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We are glad to hear of your easy joining process and don't forget that your app has lots of features so that members can get the most out of their membership!
We look forward to seeing you in the gym soon and supporting your health and fitness goals!
Thanks, PureGym
Good equipment
Good equipment. Complete for every muscle group. Accessible 24/7. Too many people during peak hours though but can’t complain for the price I am paying for.
28 de junho de 2025
Opinião espontânea
Resposta da PureGym UK - Romford
Hi Romuald. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
You (almost) get what you pay for.
Changing rooms always have locks on the double lockers, even though most of them are empty. Some of the lockers are broken in that they can't shut but they still have a padlock on them.
The smell in the toilet (and changing room) is absolutely vile, raw sewage. The toilet and changing areas are far too small for a gym of this size.
The gym itself has plenty of equipment, however I've never been able to use even 50% of the stations/machines that I had writen for my workout. I've gone as latre as 11pm and as early as 7am and every hour in between, IT'S ALWAYS FULL! never possible to do a proper workout because when I write down a list of, say chest and arms excercises, I end up having to substitute 3 or 4 excercises with something totally unrealted, just using whatever available piece of equipment I can find.
Not to mention the dumbells are always messed up, I don't think I've ever had the pair of dumbbells that I've needed, always have to get something upwards of 6kg lighter or heavier. At the busy times of the day you can't even get a cardio station.
I have no idea how many people are registered at this gym but it has to be over 50 thousand. That means it generates over £1million per month yet they can't be bothered to invest in a larger changing room or cleaners or more dumbbells, corporate greed at it's finest. Anyway if you have money, join Nuffield otherwise just go for a run outside and do some push ups at home.
19 de junho de 2025
Opinião espontânea
Resposta da PureGym UK - Romford
Hi Joey. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
friendly and welcoming staff everybody…
friendly and welcoming staff everybody is respectful
26 de maio de 2025
Resposta da PureGym UK - Romford
Hi there - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym
PLEASE
please for the love of god, either sort the dumbbell rack out in order, or punish people for not putting weights back, this is the worst part of the gym. I get you can't police everything but surely as staff use want to have a neat presentable gym, the 30kg dumbbells sit in the 4kg spot, although it might not be an issue to some, their is normally 5/6 benches around the racks and trying to find a certain weight because people cant put them back in the correct place or gym staff are too lazy to come and clean up the area is ridiculous.
4 de maio de 2025
Opinião espontânea
Resposta da PureGym UK - Romford
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Resposta da PureGym UK - Romford
Hi Lauren - Thanks for taking the time to leave this review, we are really happy to see this has been your experience of Romford! Thanks, PureGym
Gym is very busy and smaller than…
Gym is very busy and smaller than expected, dumbbell rack isn’t in order due to lazy people not putting them back but gym staff could try ensure they are neat and in order, very small space for free weights and seems the gym is more for hyrox/crossfit people, so much space taken up in the centre of the gym. Missed a trick giving up so much space instead of machines. Blue roll not available at all times leaving me no choice but to not wipe a sweaty bench, overall disappointed. aircon seems pretty much non existent, we all love a sweat but I felt like I was outside the pyramids lifting weights.
17 de abril de 2025
Opinião espontânea
Resposta da PureGym UK - Romford
Hi Luke - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Please note due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.
If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.