Avoid. Joined the gym and received receipt, login shows no membership, no response from email or messenger above my member not being activated. Contacting my bank as PureGym don’t seem to have a tel... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoStirling Road, YO30 4TU York, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Would recommend this gym to anyone. Lovely team of personal trainers who are always welcoming and always happy to help should you need them. The atmosphere is great and you don’t feel intimidated.... Ver mais
A empresa respondeu
Was challenged today when trying to enter PureGym in York as I had forgotten my Pin and app wasn't working. This was done in a professional and pleasant manner while trying to ensure only authorised... Ver mais
A empresa respondeu
Really easy to sign up and.plenty of helpful videos and support especially for people who are nervous about it and and low on confidence was really anxious until I went for my first visit today but fe... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre PureGym UK - York
Escrito pela empresa
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Informações de contacto
Stirling Road, YO30 4TU, York, Reino Unido
4,0
Bom
192 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da PureGym UK - York
Hi Khris. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Avoid
Avoid. Joined the gym and received receipt, login shows no membership, no response from email or messenger above my member not being activated. Contacting my bank as PureGym don’t seem to have a telephone number just ways of contact they don’t respond to.
Response to the response; still no reply so have no choice other than to contact my bank
Would give zero stars if possible
28 de abril de 2026
Opinião espontânea
Resposta da PureGym UK - York
Hi John- Thank you for taking the time to leave this review, we're sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. We're sorry that you have not received a response previously and for any disruption this has caused to kickstarting your PureGym journey! It may be that an email you sent received an auto-response and this needed to be replied to before it was put through to an advisor. We no longer accept inbound calls from members, however you can also get in touch with us through our social media channels including @puregymofficial on Instagram. Please be assured that our team is here to assist you and ensure your concerns are addressed as soon as possible. Thanks, PureGym
I get fun time
I get fun time. It help muscle. It good place. But busy at time. I go friend. Friend is fun. Thank Gym
11 de dezembro de 2025
Resposta da PureGym UK - York
Hi Callum. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! We understand our gyms can become busy, especially at peak times however this does fluctuate throughout the day and from day to day. Don't forget members can also use the members area via the PureGym app or website, to see how many people are in the gym! Looking forward to seeing you back soon. Thanks, PureGym
Very Good!!!
20 de dezembro de 2025
Resposta da PureGym UK - York
Hi Alexandre. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Resposta da PureGym UK - York
Hi Aurel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Paid for a membership went the same…
Paid for a membership went the same night and it wouldn’t let me in
4 de dezembro de 2025
Resposta da PureGym UK - York
Hi- Thank you for taking the time to leave a rating, we're sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. In the meantime, please check your junk/spam folder for any emails that might have been missed when setting up your membership. We hope to see you in the gym soon. Thanks, PureGym
Misleading information when joining
Joined PureGym as liked the idea of using a Gym near my work Office and another Gym by my house - two different Gyms. It was only after joining that ot became clear that the two Gyms I would use one of the Gyms is unavailable to me as one of the 160 gyms available. Will be cancelling my membership if this can not be cleared up this morning - potentially within 24 hours of joining.
6 de novembro de 2025
Resposta da PureGym UK - York
Hi there - Thanks for taking the time to leave this review, we are sorry to see this is 1 star. Looking into your account, we can see this has been resolved. We hope you enjoy your new membership! Thanks, PureGym
Challenged on entry to PureGym
Was challenged today when trying to enter PureGym in York as I had forgotten my Pin and app wasn't working.
This was done in a professional and pleasant manner while trying to ensure only authorised people enter.
Well done to that staff member for keeping PureGym safe
5 de novembro de 2025
Opinião espontânea
Resposta da PureGym UK - York
Hi Rosemary - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Very easy to join.
2 de novembro de 2025
Resposta da PureGym UK - York
Hi Richard - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
York gym what is going on??
York gym what is going on dumbells not in any order have to go hunting up and down the rack. I have been to alot of Pure gyms in the UK and other gyms and York is by far the worst. People leaving plates all over the place looks a mess. Sort it out Pure gym no wonder your loosing members at York
25 de março de 2025
Resposta da PureGym UK - York
Hi Simon - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Very easy to join and apply the…
Very easy to join and apply the discount code
24 de setembro de 2025
Resposta da PureGym UK - York
Hi Michelle - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward and you managed to use a promotional offer. Enjoy your workout sessions! Thanks, PureGym
It was very easy & a simple process in…
It was very easy & a simple process in joining. I look forward in starting my new training schedule.
19 de setembro de 2025
Resposta da PureGym UK - York
Hi Rob - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Easy to complete & easy to book an…
Easy to complete & easy to book an induction
14 de setembro de 2025
Resposta da PureGym UK - York
Hi Dawn - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Clean and has the necessities
I think being used to virgin active and having all what I need at my finger tips, smaller gyms are harder to compare. I want freedom when it comes to going swimming not have to book a slot for an hour, I want the freedom to train and use the equipment when I want at my pace.
Pure gym offers freedom in most of the free weights and open floor items they don't have pool facilities but what they have works, it's clean and functions.
Lack of people on site makes it very impersonal, you don't get the feeling like there is someone there if you need help or something goes wrong.
I think too many businesses took COVID lockdowns as opportunities to save costs and maximise profits and haven't reverted to practical solutions with the human touch.
16 de junho de 2025
Resposta da PureGym UK - York
Hi Paulo. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We don't have pools/saunas etc. as standard in our gyms as our focus is on providing quality fitness equipment while keeping costs affordable for all members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com who will be happy to assist with this further.
Thanks, PureGym
Very good customer service
Very good customer service. Helped resolve some minor issues
27 de janeiro de 2025
Resposta da PureGym UK - York
Hi Paul. Thanks for taking the time to leave this review!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so and we are glad to learn we were able to resolve any issues you were experiencing!
We are really happy to hear you enjoy using the gym overall!
Thanks, PureGym
Pure Gym York
Straightforward website and costs.
I went to the gym and as promised on the site I was shown around straight away.
10 de setembro de 2025
Resposta da PureGym UK - York
Hi Paul. Thanks for taking the time to leave this review, we are delighted to see that this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We are glad to hear of your easy joining process and don't forget that your app has lots of features so that members can get the most out of their membership!
We look forward to seeing you in the gym soon and supporting your health and fitness goals!
Thanks, PureGym
Resposta da PureGym UK - York
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
the staff were very helpful and are on…
the staff were very helpful and are on hand if needed i had tried to join but with being sight impared i tried my best to fill everything in but didnt do it all correct had help from staff was even shown how to use items my self and hubby have been going to puree gym since tuesday and we love it and the price is good as well i think i may have to ask for help as some stuff i am scared to use
15 de agosto de 2025
Resposta da PureGym UK - York
Hi Wendy - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. We always advise that new members have an induction to ensure they are familiar with the lay out of the gym and understand how to use the different pieces of equipment. Inductions are usually placed on the class time table. You can also get in touch with the Gym Manager via email, and an induction can be arranged for a specific date and time. Alternatively, members are able to speak to the staff in the gym (if they are not on the gym floor, please feel free to knock on the staff room door) and have an induction. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Resposta da PureGym UK - York
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we hope to see you back in the gym soon!
Thanks, PureGym
Nice and easy to join
29 de julho de 2025
Resposta da PureGym UK - York
Hi Daniel - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you enjoy your new membership! Thanks, PureGym
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.