Pure Maintenance UK  Opiniões 417

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We called on Pure Maintenance to overcome a Mould problem we had in the bedroom . When I spoke to them they told me they told there was a package that delt with the Whole Bungalow in one day. Thi... Ver mais

Classificada 5 em 5 estrelas

The service is not Cheap but it is very Thorough and professional. The whole house was examined &tested for mold and damp and treated with a mist spray. My concern was underfloor with some mol... Ver mais

Classificada 5 em 5 estrelas

Without doubt one of the best customer services I have experienced. Joe answered all of my questions and was friendly, patient and knew his stuff. I did not feel any pressure or rush but based on the... Ver mais

Classificada 5 em 5 estrelas

I have taken down my last review for this company Pure Maintenance UK and reappraised my review. This is due to the fact, that there was an unfortunate delay not due to the company's fault as a person... Ver mais

Informações sobre a empresa

Escrito pela empresa

Our revolutionary dry fog system kills all viruses, bacteria, mould and odours in your home or workplace.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

417 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 1 em 5 estrelas

I am sorry to say that our mould issue…

I am sorry to say that our mould issue came back so feel this was just an expensive sticking plaster for the mould issue. Very disappointed ☹️

29 de junho de 2024
Opinião espontânea
logótipo da Pure Maintenance UK

Resposta da Pure Maintenance UK

Hi Jane,

We're glad we were able to help since you left your review; however, we would have loved the opportunity to help with this before you posted this, but I understand that you might not have due to your warranty period having ended.

Our treatment will reset the fungal ecology within a property, but damp issues and instances of moisture ingress can cause mould to return if not addressed promptly. We never want our customers to be living with mould, so since you brought this to our attention, we've done our best to assist you as much as possible.

We will continue to help you going forward to keep your home mould-free.

Kind regards,

Pure Maintenance UK

Classificada 5 em 5 estrelas

In in depth review to help you decide

I’ve waited a few weeks before writing this review to ensure I can be as accurate as possible and have all my results back.

I’ve been studying mold and the effects on my body since I found mold in my house. I’ve spent hours and hours researching top Doctors and remediation companies in the USA as finding them in the U.K. is nearly impossible.

I knew exactly what types of tests I wanted and what mold I was dealing with but got Pure Maintenance in for a quote on treating the entire house as well as running tests. I was pleasantly surprised when I had my first phone call with their sales team as I went in not initially revealing what I had learned. They knew everything and more, very very professional.

I went for the top package as I knew I had a mold issue. I had tests, treatments and more. I’ve got a very very large 5 bed house and had the cellar and loft treated. Cost was around £3000 plus vat which sounds a lot but when you compare to anyone else in the UK and to comparable companies in the USA and then you see the in depth analysis that happens, you understand why and dare I say it… it feels about the correct price, maybe cheaper than expected!

The reporting was immense. Tip, if you can’t be bothered to read the 140 pages, load into chat gpt and get it to help you.

All I can say is that I would 100% recommend them to anyone and would have no problem using them again if needed. I will be using them to do another air test in the future and may even have the misting done annually depending on the price.

Well done to them for setting up a company that is actually helping people get well. The U.K. is so far behind the USA when it comes to mold treatment for the home and also the human body but we will get there.

22 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Darren did an amazing job!

Darren did an amazing job, he was on time, made my house fresh, free of mould! And safe for my son! I highly recommended this company due to making mine and my sons quality of life so much better due to getting rid of the mould.

14 de maio de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

A very fast and efficient service…

A very fast and efficient service carried out by technicians, Matt and Keegan, and my questions were fully answered. However, my symptoms have not improved, and I still don't know (or think) I had any serious mould problems in my house, as this company works on the basis of carrying out the treatment before getting the results of the testing.
Also, they left a lot of dust which I had to clean up afterwards.
I guess time will tell !

13 de maio de 2025
Opinião espontânea
logótipo da Pure Maintenance UK

Resposta da Pure Maintenance UK

Hi Lou,

Many thanks for your kind feedback on our technicians, Matt and Keagann. I'm so glad to hear that they were able to address all of your questions.

As for the persistence of your symptoms post-treatment, the body requires time to recover from mould exposure, so you may not experience an immediate improvement. The first step when looking to detox is to eliminate mould from your surroundings. Once that has been completed, you can start the detoxification process in a mould-free environment. Now that your air test results have returned from the laboratory, if you're interested in chatting to a highly recommended functional practitioner to help guide you through the detox process, please get in touch. They offer a free, over-the-phone, initial consultation.

We always endeavour to leave our customers' homes as we find them, minus the mould! Matt and Keagann did use their dustpan to sweep up before they left, but I'm sorry to hear that you found some dust following treatment. If you have any pictures of this, please send them to support@puremaintenanceuk.com, and we'd be happy to look into this for you.

Many thanks,

Customer Support
Pure Maintenance UK

Classificada 5 em 5 estrelas

Good service and mould issue seems to be solved now

Very pleased with the service, friendly helpful team got the house done and outbuilding in a single day with efficiency and minimum bother. Good communication throughout with emails and phone calls and mould issues seem to be now solved at our place.
Be aware that the spray on stuff used for mould patches creates discolored patches there, if earthborne natural wall paints have been used, so may need repainting some parts.

17 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

From the start Pure Maintenance were…

From the start Pure Maintenance were very professional, confident in their treatment and very efficient.
Mathew the operative led me through the entire process and his attention to detail was excellent.
Will be recommending the company to our managing estate agent

28 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

The report provided been incorrect

The report provided been incorrect, the mould was visible and smell was strong, but report said there are not mould. It was waist of money.

3 de março de 2025
Opinião espontânea
logótipo da Pure Maintenance UK

Resposta da Pure Maintenance UK

Hi Elvira,

I'm really sorry to hear that you are unhappy with something about the report. I can't see any prior contact from you with our support team, who are there to help you and make sure you have a good experience. I can see our support team have been in touch since your review to resolve your concerns.

Best wishes,

PureMaintenanceUK

Classificada 5 em 5 estrelas

This company cares for customers and your home - best services pre and post treatment

Fantastic customer services from this company, quick booking and services. Lovely gents, Joe and Josh came to our property, absolutely amazing service, put our minds to rest and treatment went so smoothly. We have pets and my nephew has bronchitis age 3 years old. They put our minds to rest with questions we had before and after the treatment.

Extremely helpful gents - even gave a machine to help re mould in the future and tips how to prevent mould happening again. Josh and Joe are a credit to this company. We never had such process before but this company and both gents gave such a smooth process that our minds were at rest. This company cares about their customers and customers homes.

Thank you again Pure Maintenance UK - definitely will recommend your services to friends and family.

16 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Professional and Thorough

The service was very professional from the time of booking, through to completion. The mould in my workshop and garage area has been successfully neutralised and useful recommendations going forward have been offered - which I am now implementing. Thank You.

24 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Company

Very belated review.
But do need to say how impressed we were with the whole process, beginning to end.
Think our chap was called ‘Josh’. Very professional, respectful & worked very hard.
Amazing results.
We have followed all the recommendations and pleased to say that no mould has returned.
Would definitely recommend.

2 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Pure Maintenance

Samuel was excellent at his job,I was amazed how he managed too get rid of the mould, even on all the silicone.
Samuel explained the procedure and was very pleasant .
I would throughly recommend pure maintenance. Excellent job.

7 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant service

From my first phone conversation with Dale to the excellent work carried out by the technician, Matthew, I received brilliant service. Dale answered all of my queries professionally, clearly, and he put my mind at ease. Matthew did a fantastic job of removing condensation mould spores. I highly recommend this company, technology and service.

26 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Pure Maintenance have provided a professional and efficient service. In the initial consultation, Adam took the time to understand the root cause of the mould issue in our property to ensure the treatment was tailored to our situation. Jack updated me prior to his arrival to complete the work and during the day also. The results speak for themselves- all mould removed and the air quality is so much better now, which is fantastic. All throughout the process, the team has offered suggestions of how to prevent the mould from returning. I cannot recommend the company highly enough!

6 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Worth every penny

We moved in a new to us home and were shocked by the amount of mould everywhere (not noticeable when we viewed it). I cleaned and cleaned but the smell, condensation and general ickiness continued. I have a chronic health condition and stuff like mould is a big risk to my mortality.

I called out these guys and they were fantastic from the initial chat to doing the job. Tyler who attended our property was polite, professional and reassuring. Recommendations were made on how to keep our home mould free - all very do-able such as cleaning gutters, installing a PIV system etc. THRILLED! Clean air, home and no smells.

25 de março de 2025
Opinião espontânea

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