Heb al jarenlang geen problemen met het gebruik. Maar wel met de klantenservice. Deze is vaak zeer traag in antwoorden en dan krijg je zelfs nog antwoorden die standaard zijn en nergens op slaan.
A empresa respondeu
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Leia as opiniões dos outros
Mixed experience. This was my first time using Usenet, and I was glad to find a provider with such long retention. Unfortunately, I couldn’t get what I was actually looking for to work. Somet... Ver mais
A empresa respondeu
Ik heb nu al menig jaar Pure Usenet omdat het betrouwbaar is, werkt altijd perfect. Je hebt ook voor weinig centen de snelste verbinding en 4100 dagen Retentie, echt top!!
Prima bedrijf. Lange retentie en altijd 'online'. Nog nooit enig probleem gehad en ik gebruik Pure Usenet al een lange tijd.
Informações sobre a empresa
Escrito pela empresa
As a Tier-1 Usenet access provider, we offer our members access without any speed limit, or data limits. We provide industry best value, quality, and customer satisfaction to bring our members an unparalleled Usenet experience.
Informações de contacto
Estados Unidos da América
- support@puresenet.nl
- www.pureusenet.nl
4,2
Bom
82 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Prima provider, service niet geweldig.
Heb al jarenlang geen problemen met het gebruik. Maar wel met de klantenservice. Deze is vaak zeer traag in antwoorden en dan krijg je zelfs nog antwoorden die standaard zijn en nergens op slaan.
9 de dezembro de 2025
Resposta da Pure Usenet
We zijn verheugd te horen dat u tevreden bent over onze service. Hartelijk dank namens Eweka. Wat betreft de klantenservice: wees gerust, uw eerdere communicatie zal grondig worden bekeken.
Mixed experience
Mixed experience. This was my first time using Usenet, and I was glad to find a provider with such long retention. Unfortunately, I couldn’t get what I was actually looking for to work.
Something odd was going on with the payment page. The cancel link didn’t actually go anywhere, so I had to contact customer support just to cancel my subscription. That was pretty inconvenient, and I have no idea why the link was broken. I tried two different browsers and my phone with the same result.
Since they advertise a “30-day refund, no questions asked,” I figured I’d try that, but they refused and said my plan wasn’t eligible. That’s strange, because their website doesn’t say the refund is restricted to certain plans. They also claimed I had used the service too much (even though I only actively used it for 3 days), which kind of defeats the whole “no questions asked” idea. They should really fix that.
To be fair, I did download a lot of data in the few days I used it, so I can’t completely say I wasn’t satisfied with the service itself. Still, not being able to cancel your own subscription is a pretty big inconvenience and something they should address. And don't make up random terms on the spot.
TLDR: Don't put any value in their "30-day money-back guarantee". They'll make up never before mentioned conditions just to not have to honor it. (ie. "Doesn't apply to monthly subscriptions" "You've used too much data already"). If you are not going to abide by it, then don’t offer it.
19 de janeiro de 2026
Opinião espontânea
Resposta da Pure Usenet
Thank you for your feedback. We’re sorry for the inconvenience you experienced, especially with the cancellation link — that’s not how it should work, and we’re looking into it.
Hello Stefan! Regarding the refund, our policy does include usage-based limitations, but we agree this needs to be communicated more clearly. We appreciate you bringing this to our attention and acknowledge that the messaging could have been better.
Thank you as well for your fair comments about the service performance. Your feedback helps us improve.
Always good connection and contact when…
Always good connection and contact when needed is great
9 de dezembro de 2025
Resposta da Pure Usenet
Thank you so much for this excellent review!
Resposta da Pure Usenet
We're happy to have you as a customer. Thank you, Jan!
Ik wil het aan koud opzeggen maar het…
Ik wil het aan koud opzeggen maar het wil niet
10 de novembro de 2025
Opinião espontânea
Resposta da Pure Usenet
Hallo, we willen u graag helpen met deze kwestie. Mogelijk ontvangt u een verzoek van Trustpilot om uw contactgegevens, zodat we contact met u kunnen opnemen. U kunt ook 24 uur per dag, 7 dagen per week contact opnemen met ons ondersteuningsteam voor hulp via https://support.pureusenet.nl/new/
Het werkt goed, en de service is ook prima.
Het werkt goed en de service is prima.
28 de fevereiro de 2025
Resposta da Pure Usenet
Bedankt dat u de tijd heeft genomen om een review achter te laten. We waarderen de steun!
Resposta da Pure Usenet
Thank you for taking the time to leave a review. We appreciate the support!
Excellent service
11 de dezembro de 2024
Resposta da Pure Usenet
Thank you for taking the time to leave a review. We appreciate the support!
Resposta da Pure Usenet
Thank you for taking the time to leave a review. We appreciate the support!
Stabiel en betrouwbaar
24 de março de 2024
Opinião espontânea
Voldoet aan de verwachting
Al enige jaren gebruiker en wat ik er van verwacht voldoet aan de verwachting.
20 de março de 2024
Opinião espontânea
The service is reliable and represent…
The service is reliable and represent good value for money. Easy to set up.
20 de março de 2024
Opinião espontânea
Very long retentie
1 de março de 2024
Opinião espontânea
Overall experience is great
Overall experience is great, good retention.
19 de março de 2024
Opinião espontânea
Very good retention
Very good retention, never experienced an outage in many years of service. Excellent value.
18 de março de 2024
Opinião espontânea
Excellent service.
18 de março de 2024
Opinião espontânea
never any problems, highly recommended18
it always works without any problems, speed is also fine. cost is also fine. member for years.
18 de março de 2024
Opinião espontânea
secure and fast downloading
18 de março de 2024
Opinião espontânea
Zeer stabiel en snel!
18 de março de 2024
Opinião espontânea
Levert zoals het hoort en heb nooit…
Levert zoals het hoort en heb nooit klachten
18 de março de 2024
Opinião espontânea
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