Great data, HORRIBLE service.
I have been subscribed to Quant data for a little over 2 months now and used it almost daily. During this time, when trying to use the mobile app I would get a random issue where it said "there is no data to display, please adjust your filters" not the end of the world and I just rolled with it and checked the data at a later time. Recently, I randomly got an email that Quant data had cancelled my automatic payments. Confused, I went to the chat feature on the app to let them know what had happened.
Jacob, who I assume is the main representative when chatting on the app, informed me that I had signed up for two accounts so he cancelled the second one, then I signed up again so he has just cancelled the first one. Clearly, he was mistaken as I had not signed up for any new accounts since registering my original account. I told him this, and asked when the account was signed up for, and asked if it was under my same email. He gave me a different email and username but remained adamant that this was me and I PERSONALLY signed up for these other accounts. He claimed that when I signed up the second time the same address was on the other account that was on the first one. It wasn't until he went to go confirm that that he realized he was mistaken, but still after confirming this he would not admit he was mistaken or apologize for arguing with me over this issue. What reason would I have to lie about this? I'm messaging asking for my payments to be setup again, so I'm TRYING to give you money, not trying to get any back, so it just wouldn't make sense. Jacob remained adamant throughout this conversation that I was the one confused/mistaken and could not admit or accept even when confirming the information, that he was mistaken and should not have cancelled my payments.
While this whole interaction was weird, I wasn't too concerned about it. It wasn't until today (4/20/2025) that that had changed. I had the same issue that I mentioned earlier about the app showing an error that there is no data to display, and over time it has become quite frustrating to recieve this error multiple times a week for a service that I pay for. Its only $60/month but the point is that I shouldn't be having these issues so regularly. I messaged support on the app again just to see if there was a fix for this since it was such a regular issue, and yet again it's nobody other than Jacob to tell me that I am confused and mistaken, that I am misinterpreting all of their messages, and refusing to accept that he is not correct on the issue at hand. He claimed this issue was because of the market being closed on Friday, and that I would need to set the session date to Thursday to see data (you cannot change the session date on the app). He claimed that I was confused as I was trying to set the expiration date instead of the session date, and even after explaining to him this is an ongoing issue that happens throughout the week randomly and not isolated to holidays/market closure, he remained firm that "The issue that you're facing today is definitely due to Friday being a market holiday, and our v2 system does not currently handle it correctly".
Seeing as I had gotten no where trying to explain anything to Jacob previously, I wasn't going to open that can of worms. This specific issue was with the app, and I explained that I typically use the app to check data quickly before the futures market opens on Sunday evening, but he continued to tell me it is a "known issue" with market holidays and recommending to use the dashboard online. When I am home and at my computer, I use the online dashboard, this is not a solution to the issue I am facing.
The same trend of Jacob gaslighting/invalidating anything I said continued for this conversation and it's entirely unacceptable customer service. I told him when facing issues with a paid service and seeking a resolution to said issue, some courtesy would be appreciated and still he would not move from any point of his position nor apologize nor show any shred of kindness to the customer. I decided at this point to go ahead and cancel my subscription since there are plenty of other services I could pay for instead of Quant data who have less issues and (I'm assuming) would treat their customers with respect. This was when Jacob had asserted that I was misinterpreting all of his messages to me, and cancelled the automatic payments before I could. This was most likely done so that I couldn't give feedback for the cancelation (and I'm sure partially as a power play since the emotional maturity was clearly lacking) and I should have expected no less. I would not recommend this company to anyone. You can purchase access to this data at countless other sites and it isn't worth the headache and being treated the way Jacob treated me.
