Clothing looked good when purchased but the quality was not great. After a year or so the jogging bottoms fell apart and the T shirts and sweat tops lost their logos. Contacted customer services who w... Ver mais
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Leia as opiniões dos outros
Item I purchased was wonderful shame they use Royal Mail for delivery initially told they had the item and would be delivered Monday then told it would be Tuesday then told Wednesday between 12.30 and... Ver mais
Visited their Gloucester store, excellent helpful staff, plenty of sizes in stock. Great reductions on a their summer lines, the member of staff even showed me items that were reduced further because... Ver mais
A empresa respondeu
After loving the design of the Quba x10 jackets, I went to Quba Sails in Wimborne Dorset with a friend. The girl in the shop was absolutely lovely and we had an amazing shopping experience, buying q... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de roupa
- Loja de malas e malas de viagem
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de artigos para vela
Escrito pela empresa
We have more than a quarter of a century of producing Practical British heritage nautical clothing for men and women. Coastal inspired clothing made with the finest materials, highest quality designs and durability as standard. ________________________________________________ Originating from Devon in 1996. Quba & Co are makers of the prestigiously named X10 jacket made from reclaimed canvas sailcloth. These are practical stylish and fit for purpose waterproof coats and jackets with incredible designs, warm, insulated and look amazing. ________________________________________________ Quba & Co has expanded to produce a wide range of nautically-inspired, men’s and women’s clothing and accessories for everyday life, stocked not only on our website, but in over 23 store locations across some of the UK’s most popular coastal towns. ________________________________________________ Some key products include Warm Hoodies, Gilets for men and women. Practical coats, jackets and stylish polo shirts for many occasions. We have warm hats, gloves and scarves, ideal for wearing or gifting. Our homeware (or boat ware) accessories are simply wonderful creations that look good in any room by adding a touch of class and sophistication to this wonderful brand. ________________________________________________ Staying warm in winter with our quality merino and lambs wool rich knitwear and cool in summer with x-series t-shirts, means we have customers covered no matter the weather or season. All our items are made with both functionality, practicality and style in mind, to ensure the best fit and use for the customer. Quba & Co are a brand like no other.
Informações de contacto
Broadstone Road, SK5 7DL, Manchester, Reino Unido
- 01618149507
- customerservice@quba.com
- www.quba.com
4,0
Bom
224 opiniões
Respondeu a 21% das suas opiniões negativas
Geralmente responde em 14 horas
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Despite some IT issues Neil in the…
Despite some IT issues Neil in the customer service dept sorted my order
25 de março de 2024
Resposta da Quba & Co
That's great to hear we always try to provide excellent customer service.
I bought a Hoodie at Quba Sidmouth
I bought a Hoodie at Quba Sidmouth
Branch but returned it due to not suiting me ,Tanya was exceptional
Took her time to find me a Hoodie I liked ,the gentleman whose name I didn't get was also patient and helpful
That sold me the first Hoodie,
Excellent quality clothes
Would recommend.
21 de março de 2024
Opinião espontânea
Resposta da Quba & Co
Hello Richard.
Thanks for your kind review. We are really pleased you are happy with our customer service and our products. Your review will help other customers when buying from us.
From everyone at team Quba, Thank you.
Outstanding customer service
I previously bought a hoodie online from Quba as a Christmas present for my partner but within a couple of times of wearing, the stitching design started to come undone in various places and I was really disappointed. I contacted Quba and they immediately arranged for a replacement to be sent to my home in Spain. Due to delivery partner deliveries in Spain, it was not delivered and returned to the UK. I contacted Quba again and they immediately sent it again and is now received. I have bought from Quba many times without issue and I have been hugely impressed that their commitment to customer service and satisfaction matches the quality of their products. I would not hesitate buying or recommending them and a special thank you to Neil for ensuring that I recieved a replacemen.
7 de março de 2024
Opinião espontânea
Resposta da Quba & Co
Hello Philip.
Thank you for your kind feedback. At Quba, Customers always come first and we do our best to get things done the right way. Despite the challenges with the delivery company, we are very pleased you managed to get your hoodie. Neil was delighted to be mentioned in your comments. Your review will certainly help other customers.
From everyone at Team Quba, Thank you.
Always the best garments
Always the best garments, I gave a Four as on off the hats shipped wasn't bagged up. Still that's a blemish on your top gear
23 de fevereiro de 2024
Resposta da Quba & Co
Hi Jason.
Thank you for your feedback. We appreciate your kind and honest review. Sorry we did not do enough to get a full 5 star review from you.
Checking your order you did get one of the sale price hats. It is likely the hat did not have a bag to send in and is probably why it was a reduced price.
Nevertheless, reviews such as yours certainly assist us and other customers.
From everyone at Team Quba. Thank you.
Excellent product and excellent quality…
Excellent product and excellent quality im converted to quba now. Love the garments .
23 de fevereiro de 2024
Resposta da Quba & Co
Hello Stephen.
Thank you for your kind review. We appreciate that you find our clothing of the upmost quality. Everyone knows by now that our clothes last much longer than many of our competitors. Our clothes are built to last.
From everyone at team Quba, Thank you.
good quality clothes and good fit.
27 de janeiro de 2024
Resposta da Quba & Co
Hello Grace
We spend countless hours in our design process making sure our clothes are a true and good fit for our customers. We are very happy that you acknowledge this in your review, which we feel will help others when buying from us.
From everyone at Team Quba, Thank You.
Good quality clothes and prompt service
26 de janeiro de 2024
Resposta da Quba & Co
Hello Mrs Martin. We are very happy that you are happy with our service and our lovely clothing. We work very hard at making sure we get things done correctly and on time. From design to delivery.
From everyone at Team Quba, Thank You
Good quality coat
Good quality coat-especially for the price as I picked it up in the sale. Prompt delivery. Very pleased with my purchase.
26 de janeiro de 2024
Resposta da Quba & Co
Hi Alison
We are so pleased that you like our coats. They are practical and look great to wear. We are very happy that you are please with our service and we feel your review will help other customers.
From everyone at Team Quba, Thank You
Really fast service
Really fast service. I had to return an item bought online. I had the money in my account within 48 hrs. Brilliant! Lovely service from the lady in Fowey too. She deserves a thank you ☺️
25 de janeiro de 2024
Resposta da Quba & Co
Hi Helen.
Thank you for your feedback. It is reviews like yours that will really help our other customers. We hope you like your Quba clothing.
Thanks from team Quba.
Great quality clothing
31 de dezembro de 2023
Resposta da Quba & Co
Thank you very much for you kind feedback. We take the quality of our clothing very seriously and are pleased you are happy with your products.
From everyone at Quba & Co, Thank you.
Great service and product!
Great service from the team in Quba Padstow and they directed me to the website and gave me all the details to order on line. Website was easy and delivery as expected. Quality of the jacket is great.
1 de janeiro de 2024
Resposta da Quba & Co
Hi Alwyn
Thank you for you for your feedback. We are so happy you found the website easy to use and that you were able to order the item you wanted easily. We will continue to make the website as user friendly as possible to make the process even quicker.
We appreciate your feedback on our clothes quality as this is something we work very hard at.
From everyone at Quba & Co, Thank you.
items I…
Website was easy to use and the items I ordered turned up very quickly. Clothes as usual at a very high standard.
31 de dezembro de 2023
Resposta da Quba & Co
Hi Dominic
Thank you for your feedback. We work hard on getting our orders out to customers as quickly as possible and in producing quality products every time.
Your review will certainly help other customers make informed choices about our clothes, website and business.
From everyone at Quba & Co, Thank you.
Good service
Website easy to use and goods delivered speedily. Cotton tops are high quality.
30 de dezembro de 2023
Resposta da Quba & Co
Hi Alison,
We always use the finest materials in our clothing and we appreciate that this has been recognised by you. We work hard at trying to get the price vs quality as appealing as possible and your feedback shines a light on this for the benefit of other customers.
From everyone at Quba & Co, Thank you.
This order arrived fairly quickly
This order arrived fairly quickly, but this replaced another item that was supposedly in stock but after several days of paying for the item, I was told they were out of stock. Hence a poor ish score..
29 de dezembro de 2023
Resposta da Quba & Co
Hello Chris
Thank you for taking the time to leave us your feedback and we are happy that you manged to receive your delivery quickly. We try our best to get it right every time. We are sorry the system let us down on this occasion and have increased the frequency that our system replenishes and allocates stock, as this is what seems to have caused this minor issue.
From everyone at Quba & Co, Thank you.
Replacement for my waterproof jacket-…
Replacement for my waterproof jacket- same model 10 plus years later & I love it!
29 de dezembro de 2023
Resposta da Quba & Co
Hi Ruth and thank you for your feedback. We are still making to the same high standards as always, and your feedback is testament to this fact.
From everyone at Quba & Co, Thank you.
What I ordered arrived quickly and…
What I ordered arrived quickly and looks great. However, as it is a Christmas present, it hasn’t been tried on yet - fingers crossed it fits.
As it arrived by Royal Mail I was very pleased that I was in as a trip to the sorting office is never fun.
24 de novembro de 2023
Resposta da Quba & Co
Thank you very much for your feedback. It will certainly help other customers make an informed choice when shopping with us. If the present is the wrong size then we will be more than happy to help you out.
First class service and arrived on time
28 de outubro de 2023
Resposta da Quba & Co
Hello Richard.
Thank you for your kind feedback. We have been working very hard to make sure our online shopping process is as straightforward as possible whilst providing a second to none service.
From everyone at Quba & Co, Thank you.
Excellent quality clothing, good online service.
I've bought items from Quba & Co in shops on the high street before, but this was my first time ordering online. I was not disappointed, really happy with the service, delivery time good and postage costs etc. As always the clothing was excellent quality.
27 de outubro de 2023
Resposta da Quba & Co
Hello Lindsey
Thank you for your feedback. We have worked really hard at streamlining our on line operation and are glad you found the experience straightforward and easy to do. Your feedback will definitely help other customers.
Thank you from everyone at Quba & Co.
The customer service is fantastic I…
The customer service is fantastic I contacted them about missing a promo code and they honoured it. One product I needed to return was processed very quickly and my ordered arrived quickly. The quality is fantastic I can not recommend them highly enough.
27 de outubro de 2023
Resposta da Quba & Co
Hello Miss Shales.
We are very happy you found contacting our customer service, to be both a pleasant and friendly experience. We always do what we can for our customers and our customer service team adopt a 'Go the extra mile' attitude at all times.
We are delighted you love our clothing quality and we feel your feedback will also help other customers.
From everyone at Quba & Co, Thank you.
Prompt delivery of good quality jacket
Prompt delivery of good quality jacket, offers good value I think. I have number of items from quba and I have been happy with each item.
27 de outubro de 2023
Resposta da Quba & Co
Hello Timothy.
Thank you for your feedback and kind words. We are delighted you like the quality of our clothing and have been a long standing customer of ours.
From everyone at Quba & Co, Thank you.
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