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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I had a very disappointing experience with Rascal Babies. I ordered an item and later returned it by post, following the company’s return instructions. Unfortunately, the parcel was lost during tra... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great idea to recycle used baby items for charity. I donated a buggy with bassinet. Easy to arrange collection for mutual agreed time.

Classificada 5 em 5 estrelas

Purchased a refurbished car seat and isofix base after a recommendation from a family member who purchased a pram and car seat from them a few months ago. Reasonable price, I love that part of profits... Ver mais

Classificada 5 em 5 estrelas

I wanted to donate good quality nursery equipment I had used for my grandchildren. Rascal babies were very efficient at arranging collection from my home. A very swift and easy process. I love that a... Ver mais

Informações sobre a empresa

  1. Loja para bebé

Escrito pela empresa

Rascal Babies prides itself on restoring and selling used pushchairs and prams, and other baby equipment, that have been refurbished to the highest standards.Our online store sells an extensive range of preloved baby equipment including car seats, toys, nursery equipment, and loads more.Since Rascal Babies was founded in 2009, we have sold thousands of children’s toys, products, and used prams to loads of happy parents and smiley toddlers.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

56 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

I had a very disappointing experience…

I had a very disappointing experience with Rascal Babies.
I ordered an item and later returned it by post, following the company’s return instructions. Unfortunately, the parcel was lost during transit. However, instead of resolving the issue with the courier, the company held me responsible and required me to pay for the lost item.
As a customer, I found this very unfair, as the loss happened after I had already sent the return. The situation was handled in a way that made me feel unsupported and frustrated.
Overall, this has been one of the worst shopping experiences I’ve had, and I would not recommend buying from this website.

31 de dezembro de 2025
Opinião espontânea
logótipo da Rascal Babies

Resposta da Rascal Babies

So sorry to hear you are disappointed with your shopping experience. All of our returns are tracked. After having spoken to the courier it was evident on the tracking that the return was never collected. There was no scan of the return that then goes live on the tracking link. The only other explanation is that the parcel has been given to the driver without a returns label on it, yet it is highly doubtful the driver would take this as there would be nothing to scan and no proof of receipt would be given. We have to follow our protocol unfortunately to cover ourselves from fraud. Our returns policy is hassle free and extremely secure, with full tracking and insurance

Classificada 5 em 5 estrelas

Absolutely delighted. Exceeded our expectations

Absolutely delighted with our purchase from Rascal Babies, our icandy system arrived and it exceeded all expectations. Looked practically brand new, smelt so fresh. We are so happy. There was a slight delay with the order it took 15 days but this was communicated clearly by Becky as she didn’t want to send it with an issue. She ordered us new wheels and that took a couple extra days which was not in her control. She always got back to my messages on WhatsApp.
Please keep supporting this fantastic store and keep posting reviews of your good experiences. Don’t let a few negative ones put you off. Highly recommended. Thank you Becky!

27 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Purchased a refurbished car seat and…

Purchased a refurbished car seat and isofix base after a recommendation from a family member who purchased a pram and car seat from them a few months ago. Reasonable price, I love that part of profits will benefit a charity. delivery was quick and efficient via DPD (I'm lucky that my local driver is extremely helpful). I will definitely use Rascal Babies again!

18 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Donated nursery equipment

I wanted to donate good quality nursery equipment I had used for my grandchildren. Rascal babies were very efficient at arranging collection from my home. A very swift and easy process.
I love that another family will get good quality equipment at reasonable prices and the proceeds will go to help a good charity.

9 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Really easy

Really easy - sent pictures of items to see if they were wanted and then all I had to do was print labels and package the items. Great to know the proceeds will be going to a good cause.

22 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing travel system

We ordered a full travel system from Rascal Babies a few weeks a go, for £242 which I thought was a bargain given it retails usually at over £900.
I was slightly nervous due to some reviews but wanted to give it a go and I’m sooo pleased we did. The travel system arrived two days a go, well packaged and literally looks brand new. I couldn’t fault a single aspect of what has been sent and I’m so happy that we managed to save some money on this and still get something so great.
My only small point was that we didn’t get any notification on the lead up to the delivery, so luckily i was in at the time of the delivery otherwise I’m not sure what would have happened.

14 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

AVOID

AVOID
Parcel left outside my block of flats in plain view when returned home it was not there contacted them but they said I should of arranged a different date or time or a safe place ( there was a safe place which was inside the main door which you can access ) basically told it was my fault so spent £150 on a pram that never got received a no solution to correct this .

4 de fevereiro de 2026
Opinião espontânea
logótipo da Rascal Babies

Resposta da Rascal Babies

I’m sorry you feel you had to leave the bad feedback with us. The concern is clearly with dpd. An appropriate delivery space and clear instructions could have been arranged with them prior to delivery

Classificada 5 em 5 estrelas

I bought the pram for my daughter who…

I bought the pram for my daughter who lives in Portugal for when they visit. I haven’t actually used it yet as we are still awaiting the arrival of the baby. The pram is in excellent condition and arrived promptly and very well packaged. I am looking forward to using it. I think it’s an excellent idea to reconfirm baby items for such a good cause.

20 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Excellent ! Very fast and efficient process. It was very easy for me to make contact and donate our pram. I couldn’t rate higher.

24 de janeiro de 2026
Opinião espontânea

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