Raven Housing Trust Opiniões 

83
TrustScore: 4 em 5

4,0

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Classificada 5 em 5 estrelas

Two guys came around and fixed the clogged sinks in the kitchen and bathroom, very quick and efficient. They got the job done, and there’s no problems now

A empresa respondeu

Classificada 4 em 5 estrelas

Had Jack and Brad round to fix my toilet.. They came on a Saturday morning and were done in about 20 minutes or something.. Super quick and seemed like nice guys.. Only thing was is that raven didn't... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Raven ignore most complaints and consistently breach the Ombudsman complaint handling code. Still awaiting a call back from Melissa regarding a serious complaint I've made. They pass the buck and run... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Raven repairs came and replace my bath also had the bath placed and turned the other way for safety . The workmanship and manners were exemplary. Outstanding! Veey pleased with Raven for all the upg... Ver mais

Informações sobre a empresa

  1. Associação de empresas de contrução civil

Escrito pela empresa

Raven is a housing association with a clear social purpose - building homes and changing lives in the south east of England


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

83 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

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4,0

Todas as opiniões

(83)

15 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Sam was amazing very quick friendly and…

Sam was amazing very quick friendly and efficient.. was very happy with the work he done and how quick he was .. thank you sam for your help :)

10 de fevereiro de 2025
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Resposta da Raven Housing Trust

Thank you for your 5* review - we'll pass your comments to Sam. Amanda, comms team

Classificada 5 em 5 estrelas

Quick efficient friendly

Quick efficient friendly! Would recommend Sam c. Every time

6 de fevereiro de 2025
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Resposta da Raven Housing Trust

Thank you for your 5* review, we'll pass your comments on. Amanda, comms team

Classificada 5 em 5 estrelas

Dodgy heat detector

The operative was so friendly and very quickly understood the problem. He provided options about the best course of action and completed the work in a timely manner. Replaced the heat detector/carbon monoxide detector in a more suitable position to avoid it setting off the alarms every time I open the oven door. 😊

5 de fevereiro de 2025
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Resposta da Raven Housing Trust

Thank you for your 5* review, we're pleased our colleague solved your issue for you. Amanda, comms team.

Classificada 5 em 5 estrelas

Jack and Bradley

Jack and Bradley
Done a fantastic job at my property fixing a leak on my sink and sorting my taps in my bathroom!

5 de fevereiro de 2025
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Resposta da Raven Housing Trust

Thank you for your comments, we'll pass on to Jack and Bradley. Amanda, comms team

Classificada 5 em 5 estrelas

Repair visit

Had Jack & Bradley attended my property today to carry out a leak check. Both men were polite and friendly! I’m very happy with the service they provided

5 de fevereiro de 2025
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Resposta da Raven Housing Trust

Thank you for your positive comments on Jack and Bradley! We'll pass them on. Amanda, comms team

Classificada 5 em 5 estrelas

Amazing work

Amazing work. Polite. Very good and tidied up after

5 de fevereiro de 2025
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Resposta da Raven Housing Trust

Thank you for your 5* review, we're pleased you were happy with our service. Amanda, comms team

Classificada 1 em 5 estrelas

Wrong in so many ways

Would not trust them as they will nick your land and mess with Community because people are having to sell their houses because of what they are doing

Scum in a big way

29 de janeiro de 2025
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Resposta da Raven Housing Trust

We're sorry to hear you're unhappy, we encourage you to raise a formal complaint about your experience - https://www.ravenht.org.uk/contact-us/making-a-complaint/

Classificada 1 em 5 estrelas

Avoid if possible

If you can, do avoid this company. They use bureaucracy as a weapon and are technologically illiterate. My father had a stroke and their incompetence is making life quite difficult for him.

16 de janeiro de 2025
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Resposta da Raven Housing Trust

Hi Emma, we're really sorry to hear your Father has been unwell and that you're not happy with an aspect of our service. We encourage you to make a complaint so we can look into this further for you - https://www.ravenht.org.uk/contact-us/making-a-complaint/

Classificada 5 em 5 estrelas

Excellent craftmanship!

Excellent craftmanship!
I was pleasantly surprised this morning, when Ian arrived to carry out some minor repairs in my bathroom.
I was greeted with a smile, as well as a cheerful good morning. Shoe protectors in hand, and tool kit in the other. Ian got on with the work straight away. I could see that Ian was not only methodical, but he really took a pride in his work. Quite the professional. I believe that Ian is a credit to raven housing trust, and definitely deserves five stars !

13 de janeiro de 2025
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Resposta da Raven Housing Trust

Thank you for your 5* review, Rita!

Classificada 1 em 5 estrelas

Thieves and bullys

Thieves and bullys.

Despite having written permission, being in their policy, and being backed up by the disability services and local MP. The Warden has repeatedly threatened to take my mobility aid and wheelchair, each time I have shown the policy etc and that's settled it, but now the warden has not only taken my wheelchair but also sent 'costs for removal'. He also said he would remove the ramps that raven themselves put in!

This is despite BUYING the property and having the head of health and safety sign off on the disability adjustments.

The warden is a bully and no one at the offices seem interested in backing it up!

1 de dezembro de 2024
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Resposta da Raven Housing Trust

If you're unhappy with any aspect of our service, we encourage you to make a formal complaint. You can find out more about how to do this here - https://www.ravenht.org.uk/contact-us/making-a-complaint/

Classificada 1 em 5 estrelas

Raven knowingly sold me a house as part…

Raven knowingly sold me a house as part of shared ownership that they knew had the potential to flood. It has now flooded. None of this came up in any surveys. All Raven staff I speak to are aware of it. They have put my rent portion up by almost 50% of the original renting price, yet claim to be affordable housing. The house will no longer sell as it is a flood risk. They have always known about this issue and waited and waited for it to present as an issue, whilst charging rent and not dealing with it. They are an embarrassment to the concept of both social and affordable housing. There is no joined up thinking or collaborative work to deal with issues raised. They still insist on raising my rent, even though my house flooded and they have provided no compensation.

24 de outubro de 2024
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Resposta da Raven Housing Trust

Please can you send an email to raven@ravenht.org.uk with more information, including your name and address so we can look into this for you?

Classificada 1 em 5 estrelas

Raven Housing Trust are a joke

Raven Housing Trust are a joke. They do not care about families!

We have an antisocial neighbour who is constantly on drugs and screaming the building down and constantly causing something.

I find it utterly disgusting you would house 6 families in a block of flats with a druggy.

YOU know that she’s a druggy aswell! You’re defending anti social behaviour! She’s the only one without a kid in this block of flats.

YOU DO NOT CARE ABOUT ANYONE. YOU ARE SCUM.

Families feel scared in their OWN HOME! HOW IS THAT FAIR RAVEN?

YOU ARE ALL FULL OF LIES!

You don’t even make it affordable to live in these places? The prices are horrendous.

We pay service charges and for what?

We pay for window cleaning.. WHICH HAS NEVER HAPPENED.

Cleaners? What cleaners? They can’t even clean, instead they sit in their van in our car park for a couple hours then P**S OFF?

They won’t even clean cobwebs and dust cause I overheard a cleaner say “im scared of spiders” like get a grip.

RAVEN ARE A JOKE, AVOID AVOID AVOID.

6 de agosto de 2024
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Resposta da Raven Housing Trust

I am really sorry to read that you're experiencing this. Could you please contact our customer service team so we can get more information to be able to help you. You can send details by email to raven@ravenht.org.uk, or speak to them direct by calling 0300 123 3399.

Classificada 1 em 5 estrelas

Don't trust raven housing

Raven you deserve no stars at all

Don't trust raven they taken our family to court and we could go to prison and they will possession of our home just because we got a camera only facing our cars only as our driveway is the back of our house , we have a 5 year old and they gonna make us homeless ,

4 de janeiro de 2024
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Resposta da Raven Housing Trust

Please get in touch with us on 0300 123 3399 so we can discuss this with you. Many thanks - Amanda, comms team

Classificada 1 em 5 estrelas

Raven don't even deserve 1 star.

Raven don't even deserve 1 star.
They're utter disgrace to their tenants.
My family and I been through hell as we been receiving a lot of hate and harassment by 1 of our neighbours and we complained and complained nothing got done and that's when we decided to get a camera for evidence of the anti social behaviour we was receiving from the neighbour they are also a tenant of ravens. But soon we put a camera up for own health and safety RAVEN decided to say that's not good enough and we not allowed it up etc and we need to take it down immediately otherwise they will get the enforcement team involved that's threatening behaviour from raven etc but we spoken to the police and Citzen advice bureau and they said we not breaking the law by having cctv camera and that we are allowed it if its only covering your side and not pointing at the neighbour etc. But raven is such a total bullies and allow the neighbour to pick and pick and bully us we all got a disability and very vulnerable and we not even allowed to protect ourselves by having a camera as it is not good enough and giving us silly advice saying that we not allow a camera but we can have a dash cam recording at all times facing our neighbour property very poor and stupid advice from RAVEN.they don't even sort out anti social behaviour

28 de novembro de 2023
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Resposta da Raven Housing Trust

We have a formal complaints process that you can use to escalate your issue, and we encourage you to use this if you feel we’ve not responded in the way we should have. You can make a formal complaint through your MyRaven online account, by emailing raven@ravenht.org.uk or by calling 0300 123 3399. Find out more about our formal complaints process here - https://www.ravenht.org.uk/contact-us/making-a-complaint/

Amanda, comms team

Classificada 5 em 5 estrelas

Top crew.

A big thanks to Andy & Drew for a top job replacing patio doors and bathroom window.
Very polite and and very clean pair,did a superb job.
Top father & son team.
Thank you both. 👍

15 de novembro de 2023
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Resposta da Raven Housing Trust

Thank you for your review - we'll be sure to share this with Andy and Drew. We're pleased to hear you're happy with the works completed in your home.

Classificada 5 em 5 estrelas

Excellent Service

I submitted an application for permission to carry out improvement works (boiler installation which required extending pipework along the outside wall) and I was told to process the application can take up to 1 month. I asked Raven if they could prioritise my application and respond quicker as my boiler desperately needed replacing - which they did. Got a response within 3 weeks which helped me a lot to start the works earlier. I would like to give a shout-out to Hurry (Homeowners Rep) who was super helpful during the process.

10 de fevereiro de 2023
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Resposta da Raven Housing Trust

Thank you for taking the time to leave this review. We're pleased to hear how happy you were with how we handled your enquiry and we'll pass your feedback on. Amanda - comms team

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