RBC Opiniões 

Je suis allée à la banque pour chercher des devises déjà prêtes samedi dernier. J'ai eu droit au service le plus lent de toute ma vie, au point de vouloir fermer mon compte et changer d'institution. Ce n'est pas sérieux de devoir attendre une heure entière pour ça. Il y avait deux personnes devant moi et déjà, il a fallu plus de 30 minutes pour arriver au comptoir. Comme si ce n'était pas assez, une fois rendue là, le personnel était insuffisant pour accéder au coffre et il a fallu attendre le retour du 3e employé parti en pause. Cette succursale a un problème. Deux employés sur le plancher à 11h30, ce n'est pas normal. Le service à la clientèle semble être de moins en moins pris au sérieux depuis quelques années, et c'est assez désagréable comme expérience pour que j'aille voir si c'est mieux ailleurs.

I’ve been with RBC for several years now, and it’s been a frustrating experience, to say the least. If you ever need support, brace yourself for a minimum 3-hour wait time on the phone. The irony? If you call the sales line, they’ll pick up in minutes. Clearly, RBC prioritizes getting new customers over supporting their existing ones.

The online banking platform feels like it’s stuck in the early 2000s. It’s clunky, outdated, and lacks the basic functionality you’d expect from a modern bank. To make matters worse, the fees are ridiculously high for the level of service provided. RBC is clearly behind the times, and their customer service leaves a lot to be desired.

If you’re considering banking with RBC, I’d strongly advise looking elsewhere unless you enjoy long wait times and paying premium fees for subpar service.

Wish I could give zero stars too!!
We were with HSBC, and are temporarily stuck with RBC!
The worst customer service ever, and THE WORST REPORTING!!
Totally useless!!
RBC should be ashamed!!!

I wish I could give 0 stars. This bank is pure garbage they issue temporary cards that work nowhere and are useless, been waiting for my card for 3 weeks. Was in a branch twice yesterday for 3 hrs my card still doesn’t work today. I tried to go online now the fraud dept after I was on hold for another 49 minutes tells me it’s a in branch security issue I must visit a branch. I work oil and gas there are no branches 9.9/10 places I work, I’m gone 30 days at a time. I don’t think they are the worst bank I think they are the worst business I’ve ever dealt with as far as a complete pain at every turn it’s more than an inconvenience to be shut off from your money when you work on the road I’ve literally gone days without food on multiple occasions what do they say? We are sorry, well I’m so glad your sorry how bout you get with the times get rid of garbage temporary cards, bring blockchain crypto and ai into your horrible business and get a grip with your security already I’ve entered my credentials and one time codes 40 times still don’t have access to my money I work my bag off for 16 hours a day rain shine or 40 below. So done with RBC PURE GARBAGE.

The worst bank ever.
Poor customer service. Takes ages to connect and very impolite and not cooperative.
Lost $1,600 to a fraudster and the bank was not willing to find out the reason, neither they provided any reply to my complaint.
Wish I could give 0 stars.
People, don't ever open an account with RBC. You will regret.

I would not even give one star if I could. The customer service was not helpful and even hung up on me.

9 ppl in line with one teller... Dauphin branch. Everyone looks pretty annoyed..

Applied and got the RBC British Airways VISA card with RBC for the bonus British Airways AVIOS Points. According to the card, when you 'dine out' you are supposed to earn 2 AVIOS points per $ spent. However, what they don't tell you, is that it only depends on how VISA classify the business. It does not matter how much you complain or PROVE that you have spent money on dining out and show them the restaurants you ate at, they just will not do anything. In July & August, in 4 transactions (four restaurants), i spent $2165.26 which should have been almost 4330 AVIOS points. They classed 3 restaurants as "Groceries", and 1 restaurant as "Travel". How is this even possible? They simply turn around and blame VISA and say there is nothing they can do. I would not have EVER used this card for these expensive meals had i have known, My AMEX Platinum would have been a million times better in terms of rewards. Not to mention this RBC BA VISA carries an annual fee of $165. It is an utter and complete SCAM and RBC do NOTHING to help at all. I am fuming.

Recently speaking with an RBC business advisor advisors trying to tell me there's no difference between a bank draft a certified check and a personal check which is incorrect today speaking with the bank advisor trying to request a manager's call back they had me on the phone for 59 minutes then hung up on me those people should not be working in the business department they should be standing as a teller in a branch terrible service feel like closing my business and moving to a different provider you get an F from me from the business department

Worst experience banking with RBC - opened an chequing account for Apple Watch. Completed all the requirement it’s almost a month no one contacted me about getting the watch I already contacted RBC 3 times and they still doing investigation and no resolution. Worst experience ever.

Hotline agents don't know how to communicate clearly and some dont even speak fluently.

I was rejected for safety box rental at all branches in Markham area (Macowan and Bullock dr.) The branch manager never call back to tell me weather they have sdb or not. Even hotline agents named casar and Alex i spoke to told me those branch has lots of safety boxes appear on the system.

Service in Markham area are very terrible run by the Chinese!
I cant strentch enough how terrible my experience was .
Management are extremely poor! Not recommand Rbc or any other branches in Markham!

conflicting information from CSRs by the information desk in RBC St.Augustine.

RBC has the worst customer service ever! They put you on hold for hours, transfer you to the incorrect department and then puts you on hold for another hour before it abruptly disconnects. This has happened every time I call them.

If I could give 0 stars, I would. Their online banking customer service is the worst! Waiting 25+ minutes to simply speak to a representative is unacceptable.

My father had a loan with rbc for my car he just passed earlier this year. I had everything done, and they were paid in full for the amount owing on my car. Here's the issue because it was paid in full I had overpaid for 5 months and trying to talk to someone was absolutely ridiculous and being hung up on, can't get information needed to speak with my father who's deceased, how would like to speak with him???

After that ordeal I finally said just give me a phone appointment because this is getting me nowhere, they called today telling me the amount is lesser than what was actually paid into the loan, I said that's not right, you can't pay me less amount then what was paid told me I was yelling, no had you on speaker to confirm weather or not I was correct and I'm a loud talker. I had enough and told them to email I rather not speak with them and she hung up.

Walked into rbc at 965 bd du cure-labelle on Aug. 15, 2024 to open an account.
The receptionist said I need an appointement. Ok, I figured a day or 2 but she says Aug 29! Two weeks from now!
So I drove down Labelle to the National Bank, walked in and left 20 mins later with a chequing account and a debit card in hand...done with rbc for life!
Regards, Victor Komsic

Just came from TD bank - 5tellers on and 2 clients in line. The. Visited RBC across the road on Willowbrook Dr langley. As usual 3 tellers and the line up was out the door. The bank machines were off line. Terrible experience. RBC should focus less on selling us product and more on customer experience.

English will follow
Ce message s'adresse aux ETUDIANTS et aux MINORITES. Je vous demande de faire attention a la date d'echeance de votre pret etudiant car cette banque malhonnete n'envoie pas de courriel ou courrier pour vous notifier du remboursement de vos prets. Elle preleve directement dans votre compte bancaire et a votre insu. Donc, si vous n'avez pas de fonds vous allez vite vous retrouvez a decouvert. Dans mon cas, elle a pretexte qu'elle n'avait pas mes coordonnees pour m'envoyer l'avis alors que j'avais recu par la poste ma nouvelle carte de credit. Ils n'ont pas vos coordonnees pour vous envoyer des informations utiles mais ils ne se privent pas pour faire du harcelement en vous envoyant des courriels bidons en lien avec des sondages. Aucune gene. Puis a chaque fois j'appelle pour avoir des informations soit on me raccroche au nez, soit on me dit qu'un superviseur va me rappeler sans jamais le faire, soit on me demande de passer a la banque. Je suis passee a la succursale sur boul. Chambly a Longueuil, Quebec et l'agent (un homme noir) m'a plante au comptoir pour repondre a son cellulaire. C'est un employe blanc (the savior) qui a sauve la situation. Comme par hasard, ce sont les personnes des minorites (diviser pour regner) qui commettent ces mefaits. C'est fait expres pour feinter le monde. Si ce n'est pas du racisme c'est quoi ? Donc, je ne suis pas nee au Quebec, je n'ai pas droit aux services (Ouin ouin) ? Ne pretez surtout pas attention aux simagrées qu'ils font habituellement lors du mois de l'histoire des noirs car dans les coulisses il n'y pas plus raciste (regardez leurs actes). Lorsqu'on les interpelle sur la situation ils voient en vous une menace et ca leur cause de l'inconfort ou du stress racial meme s'ils menacent ton integrite ainsi que les valeurs telles que la diversite/l'equite et l'inclusion au quotidien. Leur soit-disant inconfort est une arme utilisee pour perpetuer le racisme. Vous allez voir lorsque vous portez plainte ils redoublent d'efforts et font pire comme pour vous defiez. Malheureusement, il n'y a aucune ressource impartiale qui puisse mettre fin a ce genre de situation abusive (ils s'entendent pour laisser faire). Donc, je demande aux nouveaux immigrans de ne pas se laisser berner par les slogans qui visent a les attirer pour les mieux les abuser en toute impunite. Un homme averti en vaut deux !!

This message is for STUDENTS and MINORITIES. I ask you to pay attention to the due date of your student loan because this dishonest bank does not send any email or letter to notify you of the repayment of your loans. They deduct directly from your bank account without your knowledge. So, if you don't have any funds, you'll soon find yourself overdrawn. In my case, they used the excuse that they didn't have my contact details to send me the notice, even though I'd received my new credit card in the post. They don't have your contact details to send you useful information, but they don't mind harassing you with bogus survey-related e-mails. No embarrassment. Then every time I called for information, I was either hung up on, told that a supervisor would call me back but never did, or asked to go to the bank. I went to the branch on boul. Chambly in Longueuil, Quebec and the agent (a black man) planted me at the counter to answer his cell phone. A white employee (the savior) saved the day. As luck would have it, it's the minority people (divide and conquer) who commit these misdeeds. It's all done expressly to fool the world. If that's not racism, what is it? So, I wasn't born in Quebec, I'm not entitled to services (Ouin ouin)? Please don't pay any attention to their usual mumbo jumbo during Black History Month, because behind the scenes they couldn't be more racist (pay attention to what they do). When challenged about the situation, they see you as a threat and this causes them discomfort or racial stress, even if they threaten your integrity and values such as diversity/equity and inclusion on a daily basis. Their so-called discomfort is a weapon used to perpetuate racism. You'll see when you lodge a complaint they redouble their efforts and do worse, as if to defy you. Unfortunately, there are no impartial resources that can put an end to this kind of abusive situation (they agree to let it happen). So I ask new immigrants not to let themselves be fooled by slogans that aim to attract them in order to abuse them with impunity. A well-informed man is worth two !

Horrendous experience with customer service. Finally on the sixth attempt spoke to-a customer service rep, Prior to that kept getting cut off. This is not a Mickey Mouse company .it is a big corporation. Your system in inefficient and ineffective.RBC needs to find a system that works and not put individuals in stress. On vacation right now in Turkey but reside in Canada . Going to wait till I get back to Canada on hopefully get the issues resolved.So frustrated .

Ce n'est pas du tout une banque sécuritaire.

J'ai été victime d'une fraude par téléphone. Le système de la banque à laissé passer des virements Interac qui ont été intercepté par des hackers et la banque rejette toute la faute sur moi, sans prendre ses responsabilités concernant les failles de son système. J'ai perdu 6800 $ au début du mois d'aout sans que la banque ne voit quoi que ce soit et ne soit en possibilité de bloquer les transaction. Je me retrouve avec mes comptes vidés. Ne faites pas confiances à cette banque. Avec le taux d'intérêt que ces banques nous prennent sur l'argent qu'on dépose chez elles, c'est complètement ridicule. Je suis super déçu de leurs services.