The customer service is amazing, the agents are super helpful and friendly. Any issues are resolved very quickly and efficiently in ways that work best for the customer :)
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Leia as opiniões dos outros
I listed three items three years ago. Forgot about them to be honest. Two had sold, one hadn’t. Contacted them today to say I wanted remaining item returned only to be told it had sold two months ago.... Ver mais
A empresa respondeu
Reflaunt and Net-a-Porter have ended their partnership so when an item that was submitted before was sold, the email with the link to confirm my payment option didn't quite work. Emailed client servi... Ver mais
A empresa respondeu
I’ve sent items to Refluent a few times and recently made a couple of sales. CJ’s been super helpful throughout, especially with making sure payments came through properly. There were a few system iss... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Powering long-lasting fashion with circular solutions, Reflaunt allows customers to resell their past purchases in a click.
Informações de contacto
Portugal
- www.reflaunt.com
4,1
Bom
325 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Customer Service!
The customer service is amazing, the agents are super helpful and friendly.
Any issues are resolved very quickly and efficiently in ways that work best for the customer :)
20 de abril de 2026
Opinião espontânea
Resposta da Reflaunt
Hi Mabinty,
This really made our day, thank you! We're so glad the team has been able to make a difference and that you've felt well looked after. We'll make sure they see this.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Very good experience with Reflaunt
Very good experience with Reflaunt. The team was responsive, understanding, and professional throughout the process. My pair was handled quickly and listed for sale without any issues. Simple and efficient service, I would recommend 👍
14 de abril de 2026
Opinião espontânea
Resposta da Reflaunt
Hi Aziz,
Thank you! We're so pleased to hear the process felt smooth and that the team made a good impression. We'll be sure to pass your kind words along.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
quick and efficient
My communication was very quick and my preferences on pricing were satisfied
6 de abril de 2026
Opinião espontânea
Resposta da Reflaunt
Hi there!
Thank you for the lovely review! We're glad to hear that the process felt quick and efficient, and that we were able to meet your pricing preferences. That's exactly the experience we aim to deliver.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Very reactive and efficient customer…
Very reactive and efficient customer service. Reflaunt has been till now a good alternative to Vestiaire collective!
I recommend warmly
8 de abril de 2026
Opinião espontânea
Resposta da Reflaunt
Hi Martine,
Thank you for the kind words, we're happy to hear that our team made a good impression! It's wonderful to know that Reflaunt has been a great fit for you, and your warm recommendation means a lot to us.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
this was my first experience with…
this was my first experience with Reflaunt and they are really good. They deliver what they promote in a professional courteous manner. They deserve all the credit.
5 de abril de 2026
Opinião espontânea
Resposta da Reflaunt
Hi Rasha,
Thank you so much for this kind review, we are glad that your first experience with Reflaunt was a positive one! We'll be sure to pass your kind words on to the team.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Dispappointing
It does not appear to be as efficient as it could be. Pricing is bizarre. If they reject your item you have to pay to have it returned, or they donate to charity. The reason for rejection is unspecified. They implied that an item bought on my account from NETA PORTER, could not be verified as genuine, even though it had the tags, was unworn, and could clearly have been verified from my account, it was then returned in a small plastic bag, in a little ball, when it had been sent to them in a clothes hanger bag. Altogether very disappointing and suspicious process. Had items for months, and then 3 sold on the same day. Seems unlikely. I did a test run of some less precious items, and so glad that I did not send any very high value items.
7 de abril de 2026
Opinião espontânea
Resposta da Reflaunt
Hi there,
Thank you for taking the time to share your experience with us. We're really sorry to hear that the process left you feeling disappointed, this was not the impression we wanted to leave.
We know how important it is to feel confident that our authentication process is transparent and fair, and we're sorry that the reasoning wasn't communicated to you clearly. The condition in which your item was returned to you is also something we'd like to look into, your pre-loved items should always be handled and returned with care, and it sounds like that standard wasn't met in your case.
Thank you again for your honest feedback, it genuinely helps us improve.
Warm regards,
Customer Success Team
Diana did an excellent job resolving my…
Diana did an excellent job resolving my account access issue — her professional and clear guidance quickly led me to the right solution.
30 de março de 2026
Opinião espontânea
Resposta da Reflaunt
Hi OB,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Diana was able to resolve your account access issue efficiently. We'll be sure to pass along your kind words to her, feedback like this means a lot to the whole team.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Diane went above and beyond to help me…
Diane went above and beyond to help me return some shoes, she kept me informed on what was happening whilst contacting the warehouse on updates excellent service
30 de março de 2026
Opinião espontânea
Resposta da Reflaunt
Hi Catherine,
Thanks for the awesome review! We're glad our team could guide you through things smoothly. Your support and trust in us are greatly appreciated.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Please don’t use this service. Sell on Vinted instead
I listed three items three years ago. Forgot about them to be honest. Two had sold, one hadn’t. Contacted them today to say I wanted remaining item returned only to be told it had sold two months ago. Yet no communication whatsoever to say this. Very suspicious that I hear nothing in 3 years but the day I contract them it’s apparently sold. And for a ridiculously low price. Meanwhile I’ve sold over £2000 worth of stuff on Vinted in just the last three months!!! This is a rip off and borderline criminal operation
29 de março de 2026
Opinião espontânea
Resposta da Reflaunt
Hi Nicholas,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We completely understand why this situation felt frustrating and confusing, not receiving updates for an extended period, and then learning of a sale only when you reached out, is not the experience we want for anyone who trusts us with their items.
You’re right that our communication in this case fell short. While our terms do allow for discounting of items that remain unsold over time, we recognise that a policy existing in writing is not the same as keeping our consignors informed, and we should have done better on that front.
We’d genuinely like the opportunity to speak with you directly, address any outstanding concerns, and make this right where we can. Please don’t hesitate to contact us at customerserviceescalations@reflaunt.com and we’ll do our best to help.
Kind regards,
Customer Success Team
Great experience with "new" and independent Reflaunt
Reflaunt and Net-a-Porter have ended their partnership so when an item that was submitted before was sold, the email with the link to confirm my payment option didn't quite work. Emailed client services and they were super responsive, provided clear instructions on how I could sort the issue and also offered to do it for me as an alternative. Thank you!
27 de março de 2026
Opinião espontânea
Resposta da Reflaunt
Hi N,
Thank you so much for your kind words, we really appreciate you taking the time to share this!
We know the transition away from our partnership has created some bumps along the way, so we're really glad our client services team was able to step in quickly and get everything sorted for you. Feedback like this means a lot to us as we continue to grow independently.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Resposta da Reflaunt
Hi Miss Paton,
We appreciate your kind words. It’s great to hear that CJ’s efforts to assist and resolve issues have made a positive difference.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
I reached out to the team a few times…
I reached out to the team a few times as I had queries re my items being sold, the team were very responsive and answered my queries quickly and resolved my issues and sold all my items! Very appreciative.
10 de março de 2026
Opinião espontânea
Resposta da Reflaunt
Hi Jo,
Thank you so much for your wonderful review! We're really glad to hear that our team was responsive and able to resolve your queries quickly, that's exactly the experience we strive to provide for every customer. It's great to know all your items sold successfully too!
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Resposta da Reflaunt
Hi NW,
Thanks so much for the review! Glad to hear you found the site easy to use. We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Reflaunt representative was excellent.
The company that transfers the money into bank accounts (Wise) after selling an item somehow had the wrong information for my bank. The representative at Reflaunt took care of the issue and kept me informed of the progress by email. My payment was transferred into my bank account correctly after Reflaunt's intervention.
16 de fevereiro de 2026
Opinião espontânea
Resposta da Reflaunt
Hi Ann,
Thank you for sharing your experience. While we’re sorry there was an initial issue with the transfer details, we’re glad our team member was able to resolve it efficiently and keep you informed every step of the way. It’s wonderful to know your payment reached you successfully in the end.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
it is the first time
it is the first time, so not much to say. it took a while for one of my items to sell
2 de fevereiro de 2026
Opinião espontânea
Resposta da Reflaunt
Hi Oscar,
Thank you for your review and for choosing us for your first experience. We truly appreciate your patience while your item found the right buyer. Resale timing can vary, but we’re glad to see your piece successfully sold and hope it’s the first of many!
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Do not understand how all these items…
Do not understand how all these items sold at the same time....so I get an alert to all of them at once. After months of nothing being sold. Explanation?
With about 30 items in the program.....and took months to sell, then they all come at once....would like better communication
20 de fevereiro de 2026
Opinião espontânea
Resposta da Reflaunt
Hi KM,
We truly appreciate you sharing your experience with us. We understand that receiving several sale updates at once can be surprising, especially after a quieter period.
Your feedback is valuable, and we are actively working toward making our communication clearer and more transparent at every stage.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Excellent Customer Service
CJ was so efficient and communicative. I appreciate the level of effort and care.
16 de fevereiro de 2026
Opinião espontânea
Resposta da Reflaunt
Hi there!
Thank you so much for your kind words. We’re thrilled to hear that CJ provided such attentive and seamless support throughout your experience. Delivering thoughtful and reliable assistance is something we truly value, and your feedback means a great deal to our team.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Resposta da Reflaunt
Hi Borobora,
Thank you for the positive review. We’re pleased to hear our team could support you effectively and keep things running smoothly.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Agent gave me clear directions and…
Agent gave me clear directions and allowed me to execute what I wanted super easy
6 de fevereiro de 2026
Opinião espontânea
Resposta da Reflaunt
Hi Richardo,
Thank you for the feedback! We’re glad our team was able to guide you smoothly and help you achieve exactly what you were aiming for. We appreciate you taking the time to share your experience.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Issues resolved and all questions…
Issues resolved and all questions answered
3 de fevereiro de 2026
Opinião espontânea
Resposta da Reflaunt
Hi S N,
We appreciate your kind words. It’s great to hear that our team’s efforts to assist and resolve issues have made a positive difference.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
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