Richer Sounds - Bromley Opiniões 

1411
TrustScore: 5 em 5

4,9

48 East Street, BR1 1QW Bromley, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very friendly, helpful service. Made me feel at ease. Tommy helped smooth my anxiety over the delayed delivery by being calm and reassuring. The installation was quick and efficiently done. Very happy... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Visited the Bromley branch about repairing/replacing an old projector. The team went out of their way to help and with sound advice from Jerome, purchased the ideal projector for my flat. I would high... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have always shopped at Richer Sounds. Whenever I need a new TV, headphones or audio equipment, Richer Sounds is the place I trust. Not only is the customer service excellent but, unlike m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I purchased Hi-Fi equipment, and, in doing so, I enjoyed the professional help and advice of Matt and Jerome. Without their help and patient guidance, the choice from their abundant stock would have b... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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4,9

Todas as opiniões

(1411)

24 963 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Paul was extremely helpful in the…

Paul was extremely helpful in the Bromley store in helping me find the best turntable. He advised what was best for a beginner and also helped to speak matching speakers. Service was brilliant and he kept me updated on the delivery to store as I had to arrange a collection. Would 100% recommend and will be back in the future!

25 de maio de 2026
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Simply The Best!

Mark and his colleague could not have been more helpful. This company's staff know their products; they like what they do and it's reflected in the halp and advice given. Don't bother going anywhere else.

23 de maio de 2026
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

This is my third large purchase from…

This is my third large purchase from Richer sounds in Bromley
The staff are very knowledgeable and will not sell you a product if they don’t believe it would fulfill your criteria, for instance, I was looking at a set of speakers , KEF q7 metas, an noticed a set of speakers that were nearly £200 dearer , the salesman told me that the speakers I had in mind more than fulfilled the criteria I had laid out and in comparison he believed the KEF to be superior , I admire and respect this kind of honesty and integrity in a salesperson, it shows that it’s not just a fast buck and that they do indeed want you to have the best experience possible, I have received all of my system in good time and couldn’t be more pleased with the results! It sounds awesome , so to Tommy and Jerome I thank you both for
And will definitely purchase my hifi and TVs from Richer sounds in the Future
Regards
Keiran Pearce
Equipment purchased
KEF Q7 meta speakers
Roksan artissa integrated amp
Roxan artissa cd transport
Sony Bravia tv and soundbar

15 de maio de 2026
Opinião espontânea
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Very engaging discussion regarding TV…

Very engaging discussion regarding TV choices. Once decided on the model the price comparison was instantaneous and led to a quick decision on my part. This was followed up by clear, precise and quick email confirmation followed by an excellent, on time delivery. Really good experience throughout. Thank you!

18 de maio de 2026
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Return to Richer Sounds time and time again The telesales representative (Sean) was…

The telesales representative (Sean) was very helpful with the choice of hifi as an anniversary present for my husband. The system is perfect for our home and my husband loves it! The amp alone(Cambridge) was worth the majority of the price and the Denon deck and Wharfdale speakers are brilliant. The staff answer promptly and are very friendly.

16 de maio de 2026
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Eccellent service

Excellent customer service and product.

16 de maio de 2026
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Five Star Customer Service

Fantastic advice, customer service, and communications from Bromley's Richer Sounds shop staff. Exceptionally speedy service. Internet radio/CD unit available for collection from the store within just 24 hours. of ordering by 'phone . A very pleasant and easy purchase at a very competitive price. I will certainly use Bromley's Richer Sounds store for future purchases. Many thanks to Tom and the 'crew' for their exceptional customer care and service. Very highly recommended Five Star service.

11 de maio de 2026
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Unfortunately product was not working…

Unfortunately product was not working as it should but Tommy from Bromley branch is currently looking into this for me, as always superb customer service.

14 de maio de 2026
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Always had brilliant professional…

Always had brilliant professional knowledgeable advise.
Been a customer for over 25 years.
I met Shaun 18 months ago when he was just begining and now he's a smart trustworthy person.

11 de maio de 2026
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Great buying experience.

Received a call back after requesting information about a Samsung soundbar via email. Staff member talked me through the features and answered all of my questions knowledgeably. Bought the item and received it when I was told it would arrive. Great price, too.

8 de maio de 2026
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 4 em 5 estrelas

An honest, fair customer...

Sales reps were busy when I first walked in which I appreciate. However it took a little long for one of them to make eye contact verify my presence, but once they did I waited around.
I must say though, had I not pretty much made up my mind to purchase that day, and was browsing with possible intentions of buying, I may have walk out, because the store is awkwardly small, and when you are not being immediately acknowledged by some means of communication, it becomes a little weird and you do find yourself asking yourself very quickly "Can they not see me".

The sales reps was very pleasant and informative. I think I was served by a Manager if I'm not mistaken. Him and his colleague seem to combine well with each other, not cluttering information or talking over each other. I enjoyed the brainstorming and the sales experience regarding the items I was comparing, and appreciated their honesty. They listened well and did not over complicate Reponses to my questions.

From me to Richer sounds, You have always providing good customer service on my visits, but better than this, you have always providing good pricing. Stick to this motto, and you will achieve your customer for life goal. I am 42 and made my first purchase in my early teens.

Till the next time...

Kind Regards

Satisfied Customer.

9 de maio de 2026
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thank you for the helpful and detailed feedback, I'm really pleased that overall you had a good experience in our Bromley branch and appreciate your business over the years of course.

Whilst we do like to try and let customers browse without pressure, the colleagues do need to get the balance right between that approach and making sure customers feel properly acknowledged, which sounds like it could have been improved here, and which I will of course discuss with the store team.

Once again, thank you for your kind words about the service and our pricing, and should you need any help at all, feel free to get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Tommy and Matt at Richer Sounds Bromley…

Tommy and Matt at Richer Sounds Bromley store provided excellent and very professional advice to help me decide which 55 inch TV would be the best one to purchase based on the information l provided. It was a real pleasure to receive such informative advise and l highly recommend Richer Sounds Bromley for all Audio needs having also purchased previous items via this store.

25 de abril de 2026
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Excellent service in Bromley shop

Excellent service in Bromley shop. I loved the way I was served. Very well organised.

6 de maio de 2026
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Great customer service.

6 de maio de 2026
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Always great service

Always great service, sensible pricing and quality products

18 de abril de 2026
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Price of turntable

Price of turntable. Delivery schedule and ease of purchase. Not forgetting the great richer sounds guarantee. Can't beat them.

29 de abril de 2026
logótipo da Richer Sounds - Bromley

Resposta da Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

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