Richer Sounds - Cardiff Opiniões 

2553
TrustScore: 5 em 5

4,9

106 Cowbridge Road East, CF11 9DX Cardiff, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had the pleasure of working with Michael and Jonathan who assisted me in selecting a TV. They guided me through the options and set me up from my home, having also organised for the tripod to be bu... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We go to richer sound every time for our home entertainment systems Staff there are so helpful and patient I’m quite fussy when it comes to home entertainment Just bought Sonos Arc ultr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent experience. Item was out of stock, but I was told that the Cardiff branch had one that had been a display model, so was offered it at a reduced price. I accepted and spoke to the branch who... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Have made regular purchases from Richer Sounds since 1991 and the service has always been first class. Particular thanks to Dan and staff at the Cardiff store whose advice and customer service is seco... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

  • 106 Cowbridge Road East, CF11 9DX, Cardiff, Reino Unido

  • 0333 900 0029

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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4,9

Todas as opiniões

(2553)

23 511 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great service again

Great service again. Price match was reasonable and delivery swift and convenient.

5 de junho de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Monitor Audio Silver 7g speakers

Great informative Team very friendly and helpful I told him my setup and asked advice on the best speakers
He could of encouraged me to go for the more expensive speakers but he was great because he didn't do that with the deal that was on offer he was honest and gave me excellent advice and the manager was also excellent explaining the best way to get the best out of the speakers which is why I have given a full 5 Star for telling me the cheaper ones are best for me even though it ment less for them that's what you want knowing your getting the best advice Many thanks to the manager and staff at the Cardiff Branch.

31 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Fabulous product knowledge and…

Fabulous product knowledge and willingness to achieve the best outcome for the customer. Lots of choice and the staff are more than patient in demonstrating their products.

30 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 4 em 5 estrelas

I love my new TV

I love my new TV! I was quite skeptical about getting a budget-friendly TCL compared to the much more expensive TVs I’ve bought in the past—especially since those didn't last very long anyway—so I thought I would give it a shot. I bought it online and it was delivered to the shop. I also bought the extra warranty for total peace of mind.
The young store manager who helped us carry the TV through the back door to the car park was lovely. We were even given "VIP" mugs, and I laughed and mentioned that we were nowhere near VIP customers, considering we were buying a TV for under £350. But you know what? He told us that the TV we chose was a great choice, adding that TCL is one of the biggest screen manufacturers worldwide. That comment alone made me feel so much better and reassured about my purchase.
In contrast, the employee who actually served us felt a bit unpleasant, although he was very thorough and did everything by the book. It wasn’t his attitude or anything specific he said or did; it was just an odd vibe and perception.

29 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for taking the time to leave your review. I’m really pleased you’re enjoying your new TV which was a great choice, and that parts of your experience really stood out. I’m sorry there was some inconsistency in the service you received however and will review that aspect with the manager and his team.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Excellent as always

Excellent as always! - Bought my first bits of HiFi from RS in their first shop on London bridge walk back in the 70's and have been going back to them since. The shop in Cardiff has always been good since I moved here in the 80s. Recently replaced my main speakers via the shop rather than a web order and they were great - organised delivery for a date that suited and couldn't have been more helpful - even made sure the amp I'm driving them from was suitable plus none of the usual nonsense trying to sell me expensive extras I didn't need - cannot recommend them more highly!

19 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Very helpful staff and provided a good…

Very helpful staff and provided a good television to fit my requirements at a reasonable price.

27 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Fab service from Andie at the Cardiff…

Fab service from Andie at the Cardiff store helping me buy speakers and recommending speaker cables. Rang me after purchase to check if I was happy or needed any help. Very pleased.

27 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

The staff of Richer Sounds

The staff of Richer Sounds - Cardiff Cowbridge Road are very friendly, helpful and professional.

14 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Why would you go anywhere else

In store staff are extremely knowledgeable and very helpful, extended 6year warranty for free all at the most competitive price. Why would you go anywhere other than Richer sounds to buy a TV.

23 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Great service and advice

Visited to return a turntable we ordered online, which was not what we wanted (our error). Easy return process, and helpful colleague helped us identify a more suitable product. Swap out was easy. We love the new product.

15 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Enthusiastic person that served us.

Enthusiastic person that served us, couldn't do enough to get everything just right.
Tried to get a really musical atmosphere and made sure that what we listened to, was what we wanted.
More than 5 stars.

21 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

We had a issue with our Cambridge Audio…

We had a issue with our Cambridge Audio amp and the Richer Sounds guys confirmed Six Year warranty on the amp which was four years old. They checked it out and the amp has been repaired with new six year warranty for free. What is there not to like about them. Great products, great company and great support, thanks guys!

20 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Outstanding experience over the years

I have always bought my audiovisual stuff from the same store in Cardiff purely because of the very high levels of service, knowledge and advice coupled with excellent prices. Theres really no point looking elsewhere as i know it would be pointless since the experience i have had over the years has been second to none. Buying from Richersounds comes with a high level of confidence that when there is a problem, it gets dealt with very quickly and completely. All in all, being a customer of Richer sounds really is a no brainer if you want the best bang to buck value coupled with rock solid knowledge, advice and customer service.

15 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Outstanding helpful friendly service

I’ve been a customer at richer sounds Cardiff many times over the years. The service is always outstanding and the pricing is competitive. I’ll always give them a go first for audio visual purchases. Many thanks.

16 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Service from Mike was second to none

Service from Mike was second to none.
Listened and understood my fathers needs, providing knowledgeable answers to questions posed
A great experience
Thank you

16 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Easy online purchase

Easy online purchase, and pick up from store. Good price on tv and loved having the option for a 6 year guarantee at a sensible price.

15 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Great service

Great service, good to go back to a shop. Great service

15 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your great feedback and for supporting local business.

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