Richer Sounds - Cardiff Opiniões 

2553
TrustScore: 5 em 5

4,9

106 Cowbridge Road East, CF11 9DX Cardiff, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had the pleasure of working with Michael and Jonathan who assisted me in selecting a TV. They guided me through the options and set me up from my home, having also organised for the tripod to be bu... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We go to richer sound every time for our home entertainment systems Staff there are so helpful and patient I’m quite fussy when it comes to home entertainment Just bought Sonos Arc ultr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent experience. Item was out of stock, but I was told that the Cardiff branch had one that had been a display model, so was offered it at a reduced price. I accepted and spoke to the branch who... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Have made regular purchases from Richer Sounds since 1991 and the service has always been first class. Particular thanks to Dan and staff at the Cardiff store whose advice and customer service is seco... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

  • 106 Cowbridge Road East, CF11 9DX, Cardiff, Reino Unido

  • 0333 900 0029

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2553)

23 511 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Aaron was very friendly and…

Aaron was very friendly and knowledgeable and helpful

14 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

It’s the excellent advice and good…

It’s the excellent advice and good friendly service and a superb selection quality equipment

13 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Both members of staff very helpful to…

Both members of staff very helpful to someone who does not know a lot about stereo systems apart from knowing the music he loves to hear. Back listening to my music after a lapse of about 3 years due to my wife's Alzheimer's, so many thanks.

13 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Very Helpful

Friendly, helpful and efficient service.

12 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Higly Recomment

From the help I received to the payment of the product the service was smooth. Aaron and Jonathan provided very patient service, gave good advice and arranged everything brilliantly.

The only thing that this purchase down was DPD, instead of next working day service I got 3 day service. If you can dont get DPD to deliver.

Jonathan got hold of the couriers and sorted things out and limited the delay and arranged the refund of next working day service charge very quickly.

Highly recommend Richer Sounds Cardiff and there team.

9 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Pleased you were able to demonstrate…

Pleased you were able to demonstrate Freely tv to me (Currys could not) and your advice on sets with best sound as I am hard of hearing. I am very pleased with the Hisense full HD 32" to fit in our kitchen as it does not require an areal. The TV guide allows you to go back as well as forward which is brilliant we will never miss a program again. Thanks again the set is so simple to use once you've set up the catchup permissions just the job for us oldies.

8 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Extremely helpfful

6 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

The chap in Cardiff was very helpful

The chap in Cardiff was very helpful, particularly when I had been accidentally charged twice!

8 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Great Service Once I Found the Email

Richer Sounds continue to impress. I’ve bought several products from them and the quality has always been spot‑on. I originally thought their email support wasn’t responding, but the reply had gone straight into my spam folder. Once I found it, the information was clear, helpful, and exactly what I needed while looking to purchase a projector. Great products and great service still one of the best retailers around.

15 de maio de 2026
Opinião espontânea
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Very helpful

Very helpful, great advice on speaker wire, sounds much better, will be looking for new speakers soon,

6 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

The team is helpful both on the phone…

The team is helpful both on the phone and in person. Price matched the soundbar I wanted. I arrived before store opening to collect but they still let me in and helped carry the item to the car and load it. I've since completed a retrospective price beat with a different member of staff and just as helpful as others. Would highly recommend.

5 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Very friendly knowledgeable staff in…

Very friendly knowledgeable staff in store and agreed to source me a remote with a solar panel when the tv arrived without one. 6 year warranty is excellent. Would recommend visiting the showroom as most tvs are on display and you’re welcome to play with them.

4 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Fast friendly service

Fast friendly service, had an issue with the tv they swapped it no fuss would recommend to anyone. Been using them for years and will continue to.

28 de abril de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Outstanding service and excellent…

Outstanding service and excellent prices, it is a real joy to shop again with Richer Sounds. All the staff in the Cardiff Branch are highly professional and extremely knowledgeable about all the products they sell. Jonathan has given me excellent answers to all my questions.

I purchased a TEAC W1200 double cassette player which has proved to be a brilliant player and a brilliant recorder.

I would strongly recommend Richer Sounds to anyone wishing to build an excellent music or media system.

1 de maio de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Highly recommend

Great experience from first enquiry to product delivery. Friendly staff couldn't be more helpful. Would recommend without a second thought

29 de abril de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Professional

Professional, thoughtful approach. Dan in Cardiff store was excellent

29 de abril de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 2 em 5 estrelas

Early Failure of £300 Audio-Technica Record Player

I recently purchased a new record player (Audio Technical) from a store at the beginning of April for £300 to replace the one I have carefully maintained for many years. A few days ago, the needle snapped during its normal use. When I tried to phone customer service, they told me that the needle was not covered under warranty and they tried to get me to buy a new needle for £49!The response is disappointing, having spent a huge amount on a record player which should have been high-quality and durable. I did not expect for any part of the product to fail so soon. My experience has left me concerned by the lack of quality and reliability of the products and service provided by Richer Sounds.

1 de maio de 2026
Opinião espontânea
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

I’m genuinely sorry to hear about your experience and appreciate why you’d be disappointed to be told that the issue described is not covered by guarantee.

To clarify, the stylus or needle is classed as a consumable part, and is therefore excluded from the manufacturer’s guarantee. This is standard across record players, although diamond tipped styli are extremely delicate, in general they can only be damaged by factors such as handling or set‑up rather than through an internal fault with the turntable itself.

We would like the opportunity to look into what’s happened in more detail further of course and see how we can help come to a solution with you. So if you're be happy to get in touch with me, you can e-mail me directly at seniorcomplaintsteam@richersounds.com

Hope to hear from you soon,

Tom Griffiths
Head of Customer Experience
Richer Sounds

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