Richer Sounds - Chester Opiniões 

2599
TrustScore: 5 em 5

4,9

15 Hoole Road, CH2 3NH Chester, GB


Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Once again first class service from the Chester Branch. Brilliant customer focused interaction price was as low as we’d seen whilst doing our research. Ordered over the phone, Craig kept us informed a... Ver mais

Classificada 5 em 5 estrelas

Experienced professional staff and manager... which in the modern world is not always on offer. Information on the product is clear and succinct.. and a fair pricing structure to back up the pro... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Chester branch. I had done my research and had already spoken to Ewan and booked a listening demo for a Ruark R610. Everything was set up ready for my appointment and we were well hosted by Ewan, who... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very easy to order online. Good price and unlike other shops the DVD player came with all the necessary cables Very pleasant and helpful staff member told me my item was ready to collect from lo... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2599)

24 030 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

when you offer 30 day free returns but…

when you offer 30 day free returns but neglect to inform the buyer theres a 3 item limit and would prefer to embarrass them in a busy shop
no i would not reccommend you to my worst enemy!

29 de maio de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

I was of course sorry to read of the conflicting returns information you appear to have been given and offer my apologies. I will investigate with the branch to find out more, and then contact you directly to try and resolve the matter..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Joe was very helpful in finding just…

Joe was very helpful in finding just what I was looking for

20 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Richer Sounds - Unbeatable

Always get my tv and audio from Richer Sounds. Prices are very competitive, advice is always available - current and experienced, support is helpful, friendly and geek- speak free.
The staff own the company and it shows.

21 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Great advice & very helpful …

The telesales team and the store team are awesome! Nice to speak to real person who knows their stuff in this age of click and deliver.
Sometimes you know what you want so you click and it arrives.
When you require advise from a real human go to Richer Sounds or give them a bell. The're great!

20 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Travel TV purchase.

Fair price and Joe was very helpful on the telephone and called back as soon as he was available. Item was available for collection when you said it would be.

20 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Congratulations!

Hi
The Chester shop was great good service and very polite and helpful, dealt with our problem which meant we spent another £200 in the shop so they deserve some recognition. All the staff are really good especially Ewen and Joe
Thank you both .
Ken Raines

19 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Richer Sounds. First class service

After a lot of research, purchased the TCL 55c7k TV. Way better than my previous Samsung set in every respect. Have had it for a week now and still HUGELY IMPRESSED with the ultra-fine picture detail in particular. Brightness, colour and contrast as close to OLED quality as you could get, for a third of the cost. B&O sound very detailed, more than adequate. SIX YEAR guarantee for this set at no additional cost unlike other retailers, great price, fast free delivery, five stars for the excellent customer service, thank you Richer Sounds.

8 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Excellent service and very…

Excellent service and very knowledgeable and helpful staff.

Thanks

2 de março de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Joe was helpful

Joe was helpful, patient, and understood the application I had for a portable projector....the product is awesome, thank you Joe, well recommended and the perfect item to meet my needs...thank you Joe, and thank you Richer Sounds...spoke to Joe at 4pm, next morning I was setting the projector up (sent by mail order). :)

11 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Helpful Jon

Jon, the Asst Manager gave us great advice and sold us a brilliant to. Couldn’t be happier

9 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

10 outta 10 service

My dali opticon 6 n vokal mk2 arrived today!
Im in love with the setup and i cant praise chester store mangers Chris enough... super friendly, very professional... helped me out every step of the way. Wish more companies treated customers as good as richer sounds! 10 outta 10

16 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Ewan was very helpful and responded…

Ewan was very helpful and responded quickly to our email which included our specific criteria for a 55" TV.
We visited the shop and found him to be very personable and extremely knowledgeable and he was able to identify a model which met our criteria and price. The TV and stand was delivered next day to the store

8 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Excellent value for money and customer service

Excellent value for money. My call (with Euan) was delightful- he was really and helpful, funny too. He explained everything carefully and in detail. The TV (and subsequently a stand, ordered separately) arrived on the day planned. I'll use Richer Sounds again when the need arises.

5 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

I must say I have never felt so…

I must say I have never felt so welcomed in a shop like this before the staff were absolutely so helpful in helping me with my purchase of a new TV I highly recommend there help was amazing and they even carried my purchase to my house

5 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Excellent service

Excellent service, thank you

5 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

The only retailer you should visit!

The most important thing with HiFi and AV is visiting a retailer who knows what they're talking about with comprehensive in-depth knowledge and key - patience in putting up with Joe Blogg public who think they might know everything - but actually don't! This makes Richer Sounds rather special in this regard. In my local store in Chester - they also have a great sense of humour, always smile and willing to help with any queries you may have. It's the type of place you'll always come first and delivery is superb - which is great as once you've ordered your piece of kit - you want it quickly. Their highly competitive prices and service are second to none, but there's nothing more exciting than going into the shop itself. I love Richer Sounds and have been purchasing off them for many years. Go on - treat yourself!

2 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

LG TV

Staff member Jo in the Chester store was very helpful answering all my inquiry questions and made my order a lot easier. And a few days later after making my mind up I placed my order with him. Top marks!

1 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Helpful on the telephone & very easy to…

Helpful on the telephone & very easy to order product online. Extremely quick dispatch & delivery.

1 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais