Richer Sounds - Chester Opiniões 

2674
•
TrustScore: 5 em 5

4,9

15 Hoole Road, CH2 3NH Chester, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I went to the Richer Sounds shop in Chester to explore whether it would be possible to link bluetooth headphones/earbuds to my ca 8 year old Panasonic TV. Jon checked my TV and explained that it wo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The discussion ranged through a number of similar products in a quite impartial way. All quotes emailed at the time for me to go away and research before placing an order. I phoned with a couple of f... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Jon listened to what we were replacing and what we now needed. He pointed us in exactly the right direction for the shape of our room, its sound handling capability and the size of our tv and re... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Good advice (phone and in-store in Chester) on the choice of my first streamer and then to consider using the DAC on my Roksan K3 CD player (also from RS) which, on testing, gives a broader soundstage... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2674)

24 562 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

10 outta 10 service

My dali opticon 6 n vokal mk2 arrived today!
Im in love with the setup and i cant praise chester store mangers Chris enough... super friendly, very professional... helped me out every step of the way. Wish more companies treated customers as good as richer sounds! 10 outta 10

16 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Ewan was very helpful and responded…

Ewan was very helpful and responded quickly to our email which included our specific criteria for a 55" TV.
We visited the shop and found him to be very personable and extremely knowledgeable and he was able to identify a model which met our criteria and price. The TV and stand was delivered next day to the store

8 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Excellent value for money and customer service

Excellent value for money. My call (with Euan) was delightful- he was really and helpful, funny too. He explained everything carefully and in detail. The TV (and subsequently a stand, ordered separately) arrived on the day planned. I'll use Richer Sounds again when the need arises.

5 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

I must say I have never felt so…

I must say I have never felt so welcomed in a shop like this before the staff were absolutely so helpful in helping me with my purchase of a new TV I highly recommend there help was amazing and they even carried my purchase to my house

5 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Excellent service

Excellent service, thank you

5 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

The only retailer you should visit!

The most important thing with HiFi and AV is visiting a retailer who knows what they're talking about with comprehensive in-depth knowledge and key - patience in putting up with Joe Blogg public who think they might know everything - but actually don't! This makes Richer Sounds rather special in this regard. In my local store in Chester - they also have a great sense of humour, always smile and willing to help with any queries you may have. It's the type of place you'll always come first and delivery is superb - which is great as once you've ordered your piece of kit - you want it quickly. Their highly competitive prices and service are second to none, but there's nothing more exciting than going into the shop itself. I love Richer Sounds and have been purchasing off them for many years. Go on - treat yourself!

2 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

LG TV

Staff member Jo in the Chester store was very helpful answering all my inquiry questions and made my order a lot easier. And a few days later after making my mind up I placed my order with him. Top marks!

1 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Helpful on the telephone & very easy to…

Helpful on the telephone & very easy to order product online. Extremely quick dispatch & delivery.

1 de junho de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Fantastic service on the order of an LG…

Fantastic service on the order of an LG tv. Not only was a cheaper offer elsewhere price matched but the delivery I wanted was also reduced too.
The whole process from order to delivery was simple and painless and the new tv is wonderful. Thank you!

30 de maio de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Good product.

Quick safe delivery. Helpful sound advice from Craig at Chester. Product works very well. Easy to operate and sound transmission of high quality. Not over expensive.

29 de maio de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Purchased a 65" Hisense TV and Hisense…

Purchased a 65" Hisense TV and Hisense AX3120Q soundbar from the Chester store. Ordering and delivery was seamless great service. On installation there was a problem with the soundbar. I rang the store expecting a fight on my hands, not at all, we can exchange it or sort something else out even though I didn't have the packaging. I went to the store and it was exchanged. Got home and it all worked as it should so very pleased. I have to say I was blown away by the customer service you wouldn't get that service at any other retailer. Well done to the team in Chester highly recommended.

4 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Exemplary

Had the pleasure of buying a few bits from the Chester store recently. The service I had from Ewan was exemplary. His general approach to customer service, his knowledge and overall willingness to help was faultless. I dont often write reviews but this one is worthy without a doubt. Wouldn't hesitate to recommend Ewan and the team at Chester. Thank you

5 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Fantastic service

Fantastic service. Well informed staff and incredibly helpful at tailoring your needs and price range to the correct product. Would always buy electrical equipment off them rather than online.

23 de maio de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

I always use Richer sounds because of…their knowledge and expertise

I always use Richer sounds because of their excellent service, products and value.
This time I purchased a CD/Receiver, which, after a short time, proved to be faulty. When I rung up it was instantly "Would you like to replace it or exchange for a different model" I exchanged for a different model and it was with me in 3 days.
I also love their knowledgeable staff who give you advice without making you feel like an idiot when you don't understand technical terms.

23 de maio de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Steve at the Chester branch was very…

Steve at the Chester branch was very helpful and kept in touch via e mail /text,turntable was very well packed and arrived on timer.highly recomended.

24 de maio de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

The guys in the shop were really…

The guys in the shop were really helpful and knowledgeable

23 de maio de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Purchase of open box item via phone…

Purchase of open box item via phone call
Local store took my enquiry and checked availability with branch holding stock.
Purchased made over the phone and item mailed direct to home address.
As always, staff very knowledgeable and helpful

15 de maio de 2026
logótipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

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