Richer Sounds - Guildford Opiniões 

1355
•
TrustScore: 5 em 5

4,9

10 London Road, GU1 2AF Guildford, GB

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Staff were welcoming and knowledgeable and even though I had spent a fair while chatting about my chosen tv purchase they still gave me time to experience their demo room. New television was delivered... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I cannot praise the experience with the Guildford store highly enough. Firstly Tayla went to great lengths to get in speakers that weren’t available in any RS store to demo. At no point did I feel s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered online a portable CD player, one recommended by Which?. Collected it from Guildford store. The young man that served me gave me the distinct impression that because I had not bought the ite... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very helpful in store advising which products to buy. Delivery arranged extremely quickly with installation 2 days later. I am very happy with purchases, but mostly with the superb customer service fr... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
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1 estrela

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4,9

Todas as opiniões

(1355)

24 562 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Dan, deputy manager Guildford

Dan your deputy manager at the Guildford branch really looked after me regarding my recent purchase of a sub woofer to enhance my music system at home. He had researched the initial interference problems I was experiencing and we purchased a proper single wire from the sub to the amp to overcome the problem - now sorted and the sub woofer really is great. Thanks Dan most happy is me!

6 de junho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Tayla explained all about the new TV…

Tayla explained all about the new TV and Dan was excellent when I came in to buy it.

5 de junho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Great service

Great and friendly service

11 de abril de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

The attention I received was excellent

The attention I received was excellent. My lack of technical knowledge was supported with understanding my requirements and always with the value for money and keeping me to my budgeting.

3 de junho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

The Expertise from the staff and the…

The Expertise from the staff and the knowledge that gives you the confidence that your purchasing quality products. I always avoid other outlets and my go too store for audio and TV is and always will be Richer Sounds.

1 de junho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Excellent service!

Excellent service from Franklin when hunting down a JBL speaker, from initial call through to collection instore. Thanks!

30 de maio de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your feedback, great to read you were happy with our service.

Classificada 4 em 5 estrelas

The customer service was excellent

The customer service was excellent. Let down only by the late delivery of my click and collect which I was expecting the next day.

29 de maio de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for taking the time to leave your review. I’m really pleased the service impressed, although I’m sorry the delay with your click & collect order let things down, which we will investigate.

Should you need any assistance please do get in touch via the address below..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Great in-store experience

Great experience! Richer Sounds continue to remind me how much better an in-store buying experience is. Always helpful with pragmatic advice and making sure I pay best price for the products. Thanks Roland and others!

22 de maio de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Tayla at Guildford was extremely…

Tayla at Guildford was extremely helpful and made sure I got the best deal for my Sonos speaker.

24 de maio de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Great shop

I spoke to Franklin in the Guildford branch - he was really helpful and came away with a pair of speakers for my lounge set up - v happy indeed!!

23 de maio de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Professional service

I can always rely on the staff in Richersounds, they are very helpful in helping me with my purchase.
They give me professional advise about the products.

19 de maio de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Helpful and knowledgeable service

Helpful and knowledgeable service. We were looking for a new TV and was helped out by Franklin who really knew his stuff. Slightly cheaper than competitors too.

17 de maio de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Franklin was super helpful today

Franklin was super helpful today. Booked a demo for me in the sound room before the store had officially opened. Helped answer all my questions. Great job, thanks for your time. Will come back again.

21 de maio de 2026
Opinião espontânea
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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