Richer Sounds - Guildford Opiniões 

1355
•
TrustScore: 5 em 5

4,9

10 London Road, GU1 2AF Guildford, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Staff were welcoming and knowledgeable and even though I had spent a fair while chatting about my chosen tv purchase they still gave me time to experience their demo room. New television was delivered... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I cannot praise the experience with the Guildford store highly enough. Firstly Tayla went to great lengths to get in speakers that weren’t available in any RS store to demo. At no point did I feel s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered online a portable CD player, one recommended by Which?. Collected it from Guildford store. The young man that served me gave me the distinct impression that because I had not bought the ite... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very helpful in store advising which products to buy. Delivery arranged extremely quickly with installation 2 days later. I am very happy with purchases, but mostly with the superb customer service fr... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(1355)

24 562 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The staff are very kind and very…

The staff are very kind and very helpful especially Franklyn he helped me and he was very kind to

3 de julho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 4 em 5 estrelas

Very friendly staff who did their best…

Very friendly staff who did their best to help me.

30 de junho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for taking the time to leave your review, and for the feedback on the colleagues in our Guildford branch. Should you need any assistance of course, feel free to contact our customer services via customerservices@richersounds.com

The Customer Experience team

Classificada 1 em 5 estrelas

i put in an order for a £900.00 HI FI…

i put in an order for a £900.00 HI FI system i was
told you would contact me when it was in and nearly 3 months later i found you only to be told the order
had got lost not over impressed
but i am very impressed with Cambridge hi-fi

28 de junho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

I was truly sorry to read your comments, and whilst I'm pleased you are happy with the system itself, something has clearly failed from a communications point of view for which I sincerely apologise. The first order and payment I can see was from last month, although I understand a quote for the system was sent over in March but according to the records we have, was never confirmed with the branch.

We have tried to contact you multiple times to find out more and try and put things right, but not heard back as of yet. If you are happy to discuss things further with us, please do get in touch via..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Walked in and bought a TV

Walked in and bought a TV had it in the van I'm under 20 mins Taylor was incredible walked in mentioned a model she then stated we have a ex display which will cost more but definitely an upgrade and holy god the picture quality is insane she was helpful and handy even gave me a hand to put it in the back of my van couldn't fault the service I know where I'm getting my TVs from now on

20 de junho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Straightforward advice

Straightforward advice, friendly, fast. And quick delivery

25 de junho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Easy ordering and pickup

Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too, can’t recommend highly enough.

23 de junho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Superb Service as always!!

Richer Sounds in Guildford, is my go-to place for all things Hi-Fi. The staff are always welcoming, helpful, and are all very knowledgeable. They are always more than willing to assist you however they can, whether that be to explain what 'something does' or even demo an item if that's required. This trip was a little different, as I knew exactly what I was purchasing, so I chose Richer Sounds because not only was I able to get everything I wanted in the one place, but there were decent offers on a couple of the items. I purchased a new 'desktop' amp, a new headphone DAC Amp, along with a pair of new Klipsch Reference Speakers, with some new made to order speaker cables.
Yet again Franklin was superb, and organised everything, and even made the cables up while I waited, so I could leave with them. I can't recommended them highly enough, Richer sounds should be everyone's 'GO-TO' place for all things sound & vision/Hi-Fi !!

20 de junho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Great service from staff at Guildford

Really helpful and friendly advice. I’m very satisfied with the sound from my CD player and bookshelf speakers. Highly recommend shopping at Richer Sounds.

12 de junho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Great staff, great product!

The staff were very informative. I think the price was competitive and the item was very good for the money.

3 de junho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Excellent communication

Excellent communication

11 de junho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Superb service

Brilliant service once again from Richer Sounds. The staff really know their stuff and it's obvious they take pride in what they do. From dealing with my initial product enquiries on the phone, to the in-store appointment and demos, to a follow-up email to check that everything (a Samsung OLED TV) was set up OK and we are happy with our purchase... it's all done perfectly. They explain things clearly, demonstrate clearly, and answer all your questions clearly. This is how service should be delivered. I'm not sure why anyone would consider going anywhere else for TVs, audio/hifi and the like. And all this for the best price, too!
Guildford store for this latest Richer Sounds purchase, and have used the Southampton store previously, where the staff and service are also great. Thank you!

7 de junho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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