Richer Sounds - Hanley Opiniões 

2053
TrustScore: 5 em 5

4,9

2 Providence Square, ST1 2LQ Hanley, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ive been dealing on and off with Richer Sounds for many years now,always deliver quality, lowest price than most places, extremly knowledge advise when you need and super fast delivery. I highly recom... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2053)

23 511 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The usual Richer Sounds experience

The usual Richer Sounds experience - need I say more; used them for 30 years and wouldnt shop anywhere else 😁👍

7 de junho de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

I have been been a customer at richer…

I have been been a customer at richer sounds for years now and every purchase has been a pleasure and the latest a 55 inch LG c5 tv that will at the Hanley branch recommend is fantastic thanks again Paul 👍🏻

6 de junho de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Excellent and well trained staff

Excellent and well trained staff .
Customer service was second to none .
They didn’t have in stock what I wanted, but it was ordered and delivered without delay the following afternoon .

5 de junho de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

I purchased my TV online and chose to…

I purchased my TV online and chose to collect in store, I was kept upto date with the delivery to store and when it arrived I was contacted by the store themselves.
Upon collection of the TV I had a great chat with the sales guys in store and also purchased a wall mount from there recommendation while there.
Great service from start to finish even carried the TV to my car, will definitely us again. 👍

3 de junho de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Excellent all round…

Excellent in store information made buying the right TV an easy choice, item was delivered a few days later by a very nice courier, highly recommended store

3 de junho de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Staff

Nice to deal with knowledgable staff

2 de junho de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

I recently contacted my local shop…

I recently contacted my local shop because I had a problem with my TV the assistant went out if his way to help me and the problem was soon resolved he couldn't have done any more.
So well done to the Hanley store 😃

30 de maio de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Very knowledgeable staff

Very knowledgeable staff . Great 6 year guarantee. Took the tv to the car . Nothing to much trouble

30 de maio de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Top store, great service

wouldn’t buy a television from anywhere else, excellent service from Leigh in the store, very knowledgeable and helpful.

29 de maio de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 3 em 5 estrelas

Yes they can improve

Yes they can improve

23 de maio de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for taking the time to leave your feedback, although we are always striving to be continually better, I'm sorry that your experience left noticeable room to improve.

I will arrange for a member of our customer service team to get in touch to find out more about what this was, so we can discuss with the manager and team, as well as put matters right with you..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Great customer service

Great customer service, every thing that was promised was delivered on. Chris at Hanley made everything simple and worked with my timescales to give me everything I asked for, all with a can do attitude. My first major purchase from Richer Sounds, I know now why my friends say once you’ve used RS you never go anywhere else.

7 de maio de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Excellent service from knowledge, friendly staff

There's a reason Richersounds are still selling HiFi and AV equipment where others have disappeared. They have knowledgeable, friendly staff who aren't pushy. The staff are passionate about giving the customer what they want and give genuine advice. There is a good selection of products, prices are competitive and many include a 6 year warranty

22 de maio de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Will in the Hanley Store was very…

Will in the Hanley Store was very helpfull and experienced he helped me to choose the correct cd player and matched it up with compatible speakers.
Very polite person.
Thank you
Paul Hughed

20 de maio de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Kef speakers

Great service and amazing price for open box speakers.
Thanks to the staff there I would have missed a great offer. Shoutout to Leigh at richer sounds Hanley, also sorted me out with a subwoofer.

21 de maio de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Great experience for Hifi 1st timer

Hanley staff very knowledgeable and gave a very good overview of the Hifi systems available and the pros and cons of each make and model, at all price breaks. Really happy with the system I bought to start me off, Wiim amp with Dali Sonik speakers, highly recommend Richer Sounds, previously also bought TV’s from them

30 de abril de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Easy to talk to

Easy to talk to. Explains everything in English, not techno babble

11 de maio de 2026
logótipo da Richer Sounds - Hanley

Resposta da Richer Sounds - Hanley

Thanks for your 5 star review, we look forward to seeing you again next time

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