Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... Ver mais
A empresa respondeu
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Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Ver mais
A empresa respondeu
Ive been dealing on and off with Richer Sounds for many years now,always deliver quality, lowest price than most places, extremly knowledge advise when you need and super fast delivery. I highly recom... Ver mais
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very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informações de contacto
2 Providence Square, ST1 2LQ, Hanley, Reino Unido
- 0333 900 0060
4,9
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Knowledgeable and helpful
So nice to have staff who know so much about the products and tech
9 de março de 2026
Resposta da Richer Sounds - Hanley
Thank you for your 5 star review!
Great service from the gentleman that…
Great service from the gentleman that provided us with just what we were looking for.
6 de março de 2026
Resposta da Richer Sounds - Hanley
Thank you for your 5 star review!
Friendly staff
Friendly staff, did everything we agreed on to make transaction smooth.
6 de março de 2026
Resposta da Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Resposta da Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Next level service.
In a space where actual real customer service is rare and has been replaced with endless emails and automated phone lines, to come across a company that actually deliver on what they state their values and promises to be is unheard of. The customer service at Richer Sounds Hanley was and continues to be exceptional. I had a technical issue with a product I purchased ( at no fault of Richer Sounds). This ended with me loosing some confidence in said brand. I decided I wanted to change my amp for a different manufacturer and the whole thing was dealt with in a way I cannot fault. Truly excellent service.
5 de março de 2026
Resposta da Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service as usual
Excellent service as usual
Richer sounds never let's me down
Always professional and really know their stuff
Been using them for as long as I can remember and can't recommend them enough
4 de março de 2026
Resposta da Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Resposta da Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
65" tv
Excellent knowledge when buying our new 65" tv.. looks amazing. Had to wait a few days as our local one didn't have it in stock. But once it arrived we collected it the same day. Very helpful and loaded my car .
28 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Friendly and helpful staff
Friendly and helpful staff, an error was made withy order which they were happy to admit error on their behalf and then discounted me as a result! My order also arrived quickly. I'm always very happy with the service when I have bought from Richer Sounds.
28 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thank you for your 5 star review!
Always a great experience
Always a great experience dealing with Richer Sounds. Knowledgeable staff and a no-fuss approach. Will always buy from them if I can.
27 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service from the Stoke depot
Great service from the Stoke depot. Really easy to place an order. The only bump was that the TV price went down after I ordered it and before it was delivered and the refund was much more work to get back than it should have been.
28 de janeiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your comments, it's disappointing that after a such a positive experience and ease in placing the order, things went wrong with the after sales. We always offer to refund our own price drops up to 14 days after purchase, it should be a simple process via the store or department of purchase. I will of course review the matter with the branch, to find out why things went wrong, and make sure lessons are learnt for the future.
Of course if you would like to discuss this further in any way, please do get in touch...
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
My mate picked up my television and I…
My mate picked up my television and I paid online so I didn't have a physical presence at Richer Sounds
But everything went very smoothly
Thank you
26 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thank you for your 5 star review!
Great customer service and knowledge of…
Great customer service and knowledge of possible causes of problem with arcam a75 amp.
25 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
I contacted Jacob at Hanley and he gave…
I contacted Jacob at Hanley and he gave great advice on the turntable and all the cables I would need to connect to my Sonos play 5.
He even set up the link for ordering, paying for and delivery.
Very smooth and easy way of ordering and paying. I would highly recommend Richer Sounds in Hanley.
25 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Lee was very helpful
Lee was very helpful, setting up the room to replicate my own home and answer my questions. Not given 5 stars as the product was not received within the timescale given. Would recommend though.
25 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your feedback and kind words about Lee, although I'm sorry that there was an issue with the delivery and the information given at the time. I will of course review this with the branch team to make sure any delays are communicated to customers, and if I can be of any help to you at all do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Good knowledge of products
Good knowledge of products, prompt service, great range of products.
25 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Will was really helpful and…
Will was really helpful and knowledgeable and helped me out with my purchase.
24 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great advice from the staff at Hanley
Great advice from the staff at Hanley, they couldn't of been more helpful.
Got a TV at a great price and a free 6 year warranty included.
24 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Chris was great
Chris was great, took time to explain everything clearly, with no pressure
Great service
21 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very knowledgeable staff
Very knowledgeable staff. Really pleased with my Sonos equipment.
20 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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