Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Ver mais
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Ive been dealing on and off with Richer Sounds for many years now,always deliver quality, lowest price than most places, extremly knowledge advise when you need and super fast delivery. I highly recom... Ver mais
A empresa respondeu
very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informações de contacto
2 Providence Square, ST1 2LQ, Hanley, Reino Unido
- 0333 900 0060
4,9
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A great choice of musical equipment
A great choice of musical equipment, very knowledgeable & helpful staff. I would highly recommend.
18 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Roksan attessa
Very prompt service and delivery as requested
First class product and delighted with this purchase
Great store and was able to purchase with good advice
17 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Absolutely excellent service from start…
Absolutely excellent service from start to finish.The best customer service that I have received for a few years
6 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thank you for your 5 star review!
Always good
Always good - helpful and knowledgeable.
Competitive pricing and friendly service.
100% Recommeded.
7 de janeiro de 2026
Resposta da Richer Sounds - Hanley
Thank you for your wonderful feedback
Clearance item
I spoke to Jacob regarding availability and condition of a clearance item. He was very friendly and helpful. He put the item aside for me pending online payment and then arranged delivery. The item arrived a couple of days later and I am very pleased with it.
15 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Right choice
Very helpful. Listened to my requirements and provided accurate recommendations.
14 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
In shop expertise
In shop expertise, everything explained and demonstrated so I could make the right choice.
You don't get that online....
14 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Amazing service
I bought a Marantz Amp. Cheaper than anyone else online, with delivery in just one day. I spoke to an agent at the Hanley branch and was so informative about my purchase.
10/10
24 de novembro de 2025
Resposta da Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent TCL television
10 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Resposta da Richer Sounds - Hanley
Thank you for your wonderful feedback
Hanley branch excellence
The manager and his team at the Hanley branch were so helpful. They took the time to share their knowledge and experience allowing me to choose the tv that was right for me.
8 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Koss UR20 Headphones
Good, quick Service. The item I ordered was ready for collection. Good sound, particularly the Bass and a bargain price!
6 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thank you for your wonderful feedback
Happy customer for over 40 years
Been using this branch (Hanley) since it opened, and Richer Sounds since (I think) 1983 (Stockport) for a procession of hifi separates, and more recently (or this century at least!) TVs. As ever, they provided what I was seeking- in this case a clearance record deck on a fixed (limited) budget. Always quick to offer alternatives and to ensure that all deals and discounts are applied. Happy longtime customer.
7 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Friendly and helpful staff
6 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Resposta da Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Helpful staff and tested the product in…
Helpful staff and tested the product in store.
29 de janeiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Another great experience at richer Sound's Hanley
Always a great experience at richer Sound's Hanley.
All the staff are helpful, knowledgeable!
Can't recommend this store enough!
⭐️⭐️⭐️⭐️⭐️
5 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Highly recommend
This for me is the best store I’ve visited. Very friendly and knowledgeable staff. Came away with the perfect equipment for what I needed based on their recommendation. Will definitely be going back again soon
4 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Denon hi fi
Good service and responses to telephone enquiries
Good advice from in store manager
Product competitively priced
Discount given
4 de fevereiro de 2026
Resposta da Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Resposta da Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
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