Richer Sounds - Holborn Opiniões 

1332
TrustScore: 5 em 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB


Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great service, advice, and a good deal of patients from Steve at the Holborn store. My order was placed very late in the day and still a next day delivery was promised and met. Steve reassured me... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1332)

24 620 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Incredibly helpful staff who went above…

Incredibly helpful staff who went above and beyond to help me find the right speaker and Bluetooth solution for my vinyl set up. Many thanks!

19 de fevereiro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

The staff listen to your request if you…

The staff listen to your request if you are not sure of the item you are asking for,then suggest an alternative and the reason why. This gives you confidence on making a decision.

26 de fevereiro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Excellent service on the phone

Excellent service on the phone. Great delivery time, very up to date information

25 de fevereiro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Helpful and knowledgeable phone…

Helpful and knowledgeable phone service. Flexibility about when to have delivery (the order was placed for me the next day to get the ideal delivery).

24 de fevereiro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Incredible experience

Incredible experience. Efficient and great price. Easy your talk to. Knowledgeable and a great store to deal with. Cannot recommend enough and will definitely be using again. Super quick delivery and the delivery team were great and efficient too.

21 de fevereiro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Classificada 4 em 5 estrelas

Very good headphones, but need to bed them in.

I phoned the shop, they had in stock the Austrian Hi-X15 over ear headphones I had decided to buy, they put them by for me and next day I went to the shop and bought them. That's all good. Five stars. I think the only thing that might have improved the experience would have been if the salesperson had emphasised to me how very important it was to give the headphones time before they perform at their best. They sounded pretty awful when I got them home, unpacked the box and played piano music through them. Thin, clangorous, ghastly. But now, after several days and quite a few hours' use, they have improved immensely and sound really great.

21 de fevereiro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for the review and I'm really sorry that 'running' or 'breaking in' the headphones wasn't discussed at the time of purchase. It is a subjective issue, but you clearly benefited from it here, so I will make sure I feed this back to the team at the store, and our wider network, to continue to ensure that customers are getting the best helpful tips from us..

seniorcomplaintsteam@richersounds.com

Thanks again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Perfect Professionalism

I took a CD player under guarantee in need of repair. No problem and as the unit had been discontinued it was immediately replaced. I have used Richer Sounds Holborn for many years, they understand their products and are always helpful as well as being competitive in price. Bravo!

17 de fevereiro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service from the team. I ended up buying from another company as RS were out of stock but I'll buy from then again in the future. The service and warranty is 10/10

25 de fevereiro de 2026
Opinião espontânea
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Alan has been v helpful over the last…

Alan has been v helpful over the last six months advising and helping me choose the right equipment. V pleased with my new set up

10 de fevereiro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Easy purchase

A 3 minute phone call to answer all my questions and arrange a delivery address.

Easy purchase!

9 de fevereiro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Alan from the Holborn store was…

Alan from the Holborn store was extremely helpful and knowledgeable. He advised me on the best buy for my needs.it arrived on time and when I rang him as the UK plug adapter was missing immediately sent a replacement.

9 de fevereiro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

The staff are very nice and very…

The staff are very nice and very knowledgeable. All my questions were patiently explained to me and I am now clearer with the tech.
I will definitely go back for future purchases!

22 de janeiro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Service and beyond as ever. Great comany to deal with!

Emailed to ask for a stock check on an item and quickly recieved a call back stating that they had the item nad had put one aside for me to collect. A nice touch which saved the possibility of a wasted journey.
When I collected the deck the Alan made sure to use 5km of parcel tape :) to make a robust handle for the awkwardly sized box, which made it a cinch to carry on the tube, with no fear of it bouncing down the escalator system.
Cheers Alan, much appreciated

7 de fevereiro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Treated like you want to be treated

Quick, accurate information provided and questions answered in a friendly, helpful and - best of all - non-patronising manner.

3 de fevereiro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Steve and his crew are great

Steve and his crew are great! I had a few problems which they sorted quickly whilst being helpful and still smiling! Can’t recommend them highly enough.

3 de fevereiro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Friendly interaction

Daniel was very helpful and informative. We knew what we wanted but he could confirm the compatability with our existing equipment and gave us advice on the operation of our purchase.

1 de fevereiro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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