Richer Sounds - Leeds Opiniões 

3310
TrustScore: 5 em 5

4,9

74 New Briggate, LS1 6NU Leeds, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Staff were really helpful in helping me choose the right turntable for my requirements. I had done some research online prior but it was great having actual people to ask about it. Their advice neve... Ver mais

Classificada 5 em 5 estrelas

These guys are absolute perfection. I bought a few things three years ago from Richer Sounds in Leeds and called with a few questions about re-installing in my new home. Amazing and personal customer... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had an amazing experience with Richer Sounds in Leeds. Gavin was so helpful and went above and beyond in ordering my new TV, checking expected delivery timings and then swapping the order to a d... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

A fast and smooth transasction.. Upon collecting I got a whole lot of insights from the staff into another project Im working on too (Surround system).. Richer Sounds is like the gift that keeps on gi... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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4,9

Todas as opiniões

(3310)

23 951 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Can’t ask for more

Mikey was great, offered advice and a demo of an alternative product in the well equipped demo space before making my decision. Price matched the best price I found plus an extra tenner off.
There’s really no better place to go for home cinema equipment in the uk

25 de março de 2026
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

A great experience from start to end

I’m sorry but I can’t remember the name of the guy who served me but he was brilliant. He’s set up two examples of speakers passive and active for me to listen to. He gave me a individual experience and really knew his stuff. It really was a great experience definitely a VIP I even got a mug which I love.

25 de março de 2026
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Leeds store

Staff in the Leeds shop always happy to have a chat. Proper enthusiasts

19 de março de 2026
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

I have been buying from Richer Sounds…

I have been buying from Richer Sounds in Leeds for about 30 years. The best customer service and knowledgeable staff in the industry by far. And, great prices too.

23 de março de 2026
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Excellent advice and service, as ever

We were served by Harry who was incredibly helpful, knowledgeable and pitched his advice just right for our semi-novice level! I had particular criteria for the turntable I needed and he was able to guide us in the right direction. Also great attention to detail, double checking re features, stock availability before we made our choice and double-checking that the necessary cable was supplied with the model we chose. Thoroughly pleasant to deal with (and good music chat thrown in :) )

22 de março de 2026
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 4 em 5 estrelas

Kept me waiting…

I got the usual sound advice and service, but had to wait too long before I was attended to

21 de março de 2026
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thank you for taking the time to leave us feedback, we’re really pleased to hear that you received the usual sound advice and service from the team, but we’re sorry that you had to wait longer than you should have before being attended to.

We appreciate you flagging this, and will ensure we raise it with the manager and his team so that they ensure they are focussing on making sure customers are always acknowledged, especially during busier periods.

Thanks again for your feedback and if we can be of any further help do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Gave really good advice answered loads…

Gave really good advice answered loads of questions and sourced me an amplifier that suited my needs.

19 de março de 2026
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Amazing service

From the moment I walked in the door, the staff were friendly and super helpful. Wonderful service from knowledgeable staff!

18 de março de 2026
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Great price on reconditioned kit

Got a great price on a reconditioned Cyrus amp with an additional discount for being a VIP Club member and the amp was delivered to my home by one of the store’s helpful staff.

6 de março de 2026
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Samsung S95f

Very helpful staff especially Anthony who dealt with us. Listened to what we were thinking of and pointed us in the direction that would best meet our needs.
Great Tv👍🏽
And bagged a nice little gift at check out
Will be back for some sound equipment soon

14 de março de 2026
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Knowledgeable and friendly sales advisor

On narrowing down my own choices for a new 65" TV I called Richer Sounds for impartial advice which I was given by a knowledgeable and friendly sales advisor. After answering my questions and highlighting the benefits from buying from them I made a purchase which I am delighted with.

8 de março de 2026
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Fantastic Service

Fantastic deal. Incredibly quick next-day delivery with no additional delivery cost. Good quality product. A happy customer 😊 😀 😄.

12 de março de 2026
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

First Class Service

Great products, competitively priced but what differentiates Richer Sounds is the people and the service. I received great advice in store and when I got home they answered all my queries to help me set everything up. Knowledgeable and nice people.

12 de março de 2026
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

My experience at Richer Sounds was…

My experience at Richer Sounds was excellent. Derek was the gentleman whom served me and completely went out to do everything he possibly could to get me the right thing and make the correct decision. The shop itself was great with plenty to choose from and would highly recommend anyone who like myself is getting back into vinyl and wanting a turntable , speakers etc. A fantastic experience and would definitely go back again

7 de março de 2026
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Brilliant demo

Booked the demonstration room to listen to the following
Ruark R410
Naim Muso 2
Cambridge one
Had a brilliant demo assisted by Harry who was very professional

30 de janeiro de 2026
Opinião espontânea
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Great buying experience from Leeds store

Great communication from Rik at the Leeds store. He sent me photos of the actual unit (an open box Klipsch Core 200 soundbar) on WhatsApp.
Unit paid for via a secure link and arranged collection from the store next day.
No original box but it was all very well packaged up ready to collect.
Soundbar works perfectly and I was very pleased with the whole buying experience.

5 de março de 2026
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

A premium experience without the…

A premium experience without the expected cost.

Had a great experience visiting the store in Leeds, Mikey was fantastic, no pressure and really helpful. Ordered a TV for delivery whilst in store. That was delivered today, even brought it into the house and left it in my room of choice, completely unexpected level of service.
Thank you!

12 de março de 2026
Opinião espontânea
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

High-Fidelity in the Hands of Enthusiastic Experts

After much deliberation, we arrived at the decision to buy a Ruark R3S compact music system to replace our old Bose wave radio.
It's a beautiful unit with wonderful sound and more input sources than you can shake a stick at, including an optical connection to our bedroom telly.
However, the lady of the house was pretty insistent that it should match our bedroom decor, so the walnut/lead grey grille colourway [seemingly discontinued :-( ] was her choice.
Big thanks to Derek at the Leeds branch, who went above and beyond the call of duty to open a number of boxes to ensure that we were in receipt of right (and increasingly rare) model.
She's happy, which means that I'm happy.
Big thanks to Richer Sounds; always our first port of call.

12 de fevereiro de 2026
logótipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

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