Richer Sounds - Lichfield Opiniões 

1990
•
TrustScore: 5 em 5

4,9

46 Birmingham Road, WS13 6GF Lichfield, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

During the last couple of visits we’ve felt like staff are rushing and as if there was a big queue when in fact nobody had been waiting. However our last visit on 09/10/26 restored all our faith. The... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent as always - had exactly the monitor I wanted in stock and at the best price. Speedy collection process and was able to park right outside the door. Friendly, helpful staff too. Recommended.

A empresa respondeu

Classificada 5 em 5 estrelas

Professional in every way, from Luca at sales process guiding two old fogeys who were buying their first SMART TV and didnt really understand what they wanted, through smooth and timely delivery to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Dealt with the Lichfield store for the purchase of a Wiim Pro streamer. Ordered online and collected the next day from store. Sadly around an hour after setting up the unit failed, quickly emailed... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

  • 46 Birmingham Road, WS13 6GF, Lichfield, Reino Unido

  • 0333 900 0089

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1990)

24 593 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

All the staff was very helpful 👍 ,I…

All the staff was very helpful 👍 ,I recommend this place for sound lovers and I will buy more products.
Thank you.

11 de abril de 2026
logótipo da Richer Sounds - Lichfield

Resposta da Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

walk straight in to pick up my gaming…

walk straight in to pick up my gaming monitor, a sale assistant meet me checked my order that is in the back sir and carried it out and straight to my car what great service

11 de abril de 2026
logótipo da Richer Sounds - Lichfield

Resposta da Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Demo for CD player was great

Demo for Marantz CD player was arranged. Item in stock and great price with 6 year warranty. Thanks to Luca in the store.

11 de abril de 2026
logótipo da Richer Sounds - Lichfield

Resposta da Richer Sounds - Lichfield

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Great experience

Great experience, the guys were very helpful and friendly.

7 de abril de 2026
logótipo da Richer Sounds - Lichfield

Resposta da Richer Sounds - Lichfield

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Very well informed service at the shop

Very well informed service at the shop. They listen to needs and give very sound advice. They help with carrying purchases into customers' cars. Thank you

21 de dezembro de 2025
logótipo da Richer Sounds - Lichfield

Resposta da Richer Sounds - Lichfield

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Very helpful and efficient

Very helpful and efficient. Reinforced why I keep returning to richer sounds. Have been a customer since the 90s.
Can't fault them

2 de abril de 2026
logótipo da Richer Sounds - Lichfield

Resposta da Richer Sounds - Lichfield

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Great service as always

Previous experience made me return to Richer Sounds to order a new TV.
I have always found the staff in Lichfield store to be friendly and knowledgable.
However, I ordered the TV as collect from store on the website as the wording on the website was a little ambiguous and made me think the TV was in stock in Lichfield. Had I of known the TV had to be delivered to Lichfield for my collection, I'd have just had it delivered straight to my house. A minor blot though and won't stop me using Richer Sounds again in the future.

1 de abril de 2026
logótipo da Richer Sounds - Lichfield

Resposta da Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Great service - start to finish

I had an idea what I was looking for when I called in but, I was able to discuss and obtain advice from your colleague (Luca) which was really helpful. The equipment was ordered in and delivered to the store (at my request). In the interim, Luca had prepared my speaker cables (fitted with Chord banana plugs) so that all was ready when I went to collect the equipment. He then assisted me in taking the gear to my car.

29 de março de 2026
logótipo da Richer Sounds - Lichfield

Resposta da Richer Sounds - Lichfield

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Really helpful store manager at the…

Really helpful store manager at the Litchfield branch gave us exactly the deal we were hoping for

30 de março de 2026
logótipo da Richer Sounds - Lichfield

Resposta da Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Tom was wonderful

Tom was wonderful. He made up my speaker cables and banana plugs. He insisted! Worked really well. Really happy. Great service. We will return again.

29 de março de 2026
logótipo da Richer Sounds - Lichfield

Resposta da Richer Sounds - Lichfield

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Helpful and friendly

I was able to try multiple headphones in my own time. I was not pressured to purchase, while being offered advice when request ed.

I was happy to purchase. Much better in person than direct from a website or chain store

21 de março de 2026
logótipo da Richer Sounds - Lichfield

Resposta da Richer Sounds - Lichfield

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Arcam cd5

Always a great service from the people in this shop.

25 de março de 2026
logótipo da Richer Sounds - Lichfield

Resposta da Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Great prices

Great prices, prompt delivery and helpful staff in Lichfield Branch

25 de março de 2026
logótipo da Richer Sounds - Lichfield

Resposta da Richer Sounds - Lichfield

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 4 em 5 estrelas

Easy ordering and purchase online

Easy ordering and purchase online. Delivery to Lichfield store was prompt and very helpful service when collecting the tv.

23 de março de 2026
logótipo da Richer Sounds - Lichfield

Resposta da Richer Sounds - Lichfield

We appreciate you taking the time to leave us a review! We're so glad the online ordering process was smooth and that our Lichfield store were their usual helpful selves. Feel free to get in touch if we can be of any help to you..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Excellent Service Second to None

My wife and I arrived at Richer Sounds, Lichfield and found the shop closed, it was about 11am.
I pressed the door bell and then read the opening times in the window, the shop didn't open until Noon!!!!
As we turned away we saw a gentleman waving at us from the back of the showroom. It turned out to be Tim who then opened up the shop early and guided us through all the range so that we were able to buy the right (for us) TV.
We then said that we would go for a coffee whilst in the Town.
He told us to leave the car in the Richer Sounds Car Park and call in on our way back and he would then load the TV so that it wasn't on display to any passing low life.
I am 68 years old and bought my first HiFi separates from Richer Sounds in Birmingham well over 40 years ago. I have never been anywhere else since as I know the prices will be keen and the excellent service second to none.

23 de março de 2026
logótipo da Richer Sounds - Lichfield

Resposta da Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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