Have bought my last few tv's from Richer Sounds. Great staff at Middlesbrough . Great customer service and very helpful. Always good on price and the extra warranty that others don't give is very reas... Ver mais
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Have bought my last few tv's from Richer Sounds. Great staff at Middlesbrough . Great customer service and very helpful. Always good on price and the extra warranty that others don't give is very reas... Ver mais
A empresa respondeu
Customer service. I had queries about speaker brackets seen online. I got through to Paul at Middlesbrough branch who suggested a product and checked they would fit my speakers from eBay. I forgot to... Ver mais
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An issue with the website not processing a discount led me to call to place my order. With the offer honoured, my delivery came within 4 days. Perfect. However the smallest item arrived damaged, no qu... Ver mais
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Purchased over the phone as they wern't available for collection in store in the colour I required. Transaction was very easy & I was kept updated on my order & received it within 48hrs. Great staff... Ver mais
A empresa respondeu
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
63-65 Borough Road, TS1 3AA, Middlesbrough, Reino Unido
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Excellent treament and very good advice on a choice of TV. Item was not a shop stocked item and delivery obtained via pick up from shop. Very happy with price, service and quality of product.

Resposta da Richer Sounds - Middlesbrough
3-year-old television set repaired under guarantee without removal from my home and working again after four days. Couldn't have asked for more

Resposta da Richer Sounds - Middlesbrough
Great advice from David at Richer Sounds Middlesbrough before purchasing a new Denon avr and Wharfedale 5.1 surround sound system
Called in on Tuesday afternoon to see the products in store
Emailed David and asked him to order the Amplifier and speakers to collect in store
Great communication from David to let me know that they’d arrived in store
Called in last Saturday morning to collect and pay
No waiting around,just great customer service
Couldn’t be happier with the choices I made,6 year’s warranty a no brainer
Thank you Richer Sounds

Resposta da Richer Sounds - Middlesbrough
Really helpful. Very straightforward process and delivered exactly as promised.

Resposta da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough
We were served by Paul the store manager. We went looking for a particular tv. Paul was very friendly, patient and helpful, talking us through the options and demonstrating the picture quality etc to us and this helped us to make our final decision and purchase an LG OLED TV. We have bought tvs from Richer Sounds in Middlesbrough for many years now and always find the options and competitive prices and friendly professional staff to be second to none.

Resposta da Richer Sounds - Middlesbrough
Very Pleased with the service and advice, unfortunately the pedestal stand was too tall so had to change it and this was done efficiently and without hesitation by Stuart, who checked the stock and advised on an appropriate one, which has solved the problem. Please note, the Sony K55XRM2 Vesa 300X300 is not central, the 2 lower threaded hole are approx. 87mm from the base, so that was my problem. But as I stated, this was solved by Stuart. Thank you Stuart and Paul for your advice and help.

Resposta da Richer Sounds - Middlesbrough
My experience was a pleasure because I got enthusiastic none bios assistance.
The staff where helpful without feeling pushy.
The listening room was particularly helpful to help me make my choice.

Resposta da Richer Sounds - Middlesbrough
Really shocking service from Richer Sounds! You need to feed this up the chain. You can deliver new tvs, you can deliver empty boxes for the customer to pack, you fail to collect and you fail to deliver loan tvs. 95 year old housebound customer without a tv for possibly weeks. Fortunately he can afford to buy a new tv to watch while the one under guarantee gets repaired. Back to John Lewis in the future!

Resposta da Richer Sounds - Middlesbrough
Simple to use web site,ordered my TV online to be collected from the Middlesbrough shop i was contacted as soon as it was delivered to the shop,when i went to pick it up the lad in the shop said they had opened it because the box was a little damaged and he wanted to make sure it was OK which was good,that is why like buying my tv's from richer sounds great service Thank-you.

Resposta da Richer Sounds - Middlesbrough
First class personal service at the Middlesbrough branch. Staff very welcoming and knowledgeable.

Resposta da Richer Sounds - Middlesbrough
Shaun went well beyond expectations with regards to customer service. Absolutely amazing experience. If all customer service was like what I experienced with Richer Sounds, life would be so much simpler. Faultless.

Resposta da Richer Sounds - Middlesbrough
Excellent service will definitely use again

Resposta da Richer Sounds - Middlesbrough
It’s always the staff. They are so friendly and knowledgable.

Resposta da Richer Sounds - Middlesbrough
Great service from the team at Richer Sounds Middlesbrough.
Expert advice and great pricing.

Resposta da Richer Sounds - Middlesbrough
What a great shop the lads can’t do enough for you nothing is to much trouble, if you need a tv or sound system these are your boys , highly recommend you go and have a chat

Resposta da Richer Sounds - Middlesbrough
Excellent service, would definitely recommend anybody to go to the shop and buy any product in the shop the staff are very helpful. And very knowledgeable about what they are selling.

Resposta da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough
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