Richer Sounds - Middlesbrough Opiniões 

1647
•
TrustScore: 5 em 5

4,9

63-65 Borough Road, TS1 3AA Middlesbrough, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great shopping experience. Friendly and knowledgeable staff. Equipment is available to try out, in-store. Best prices I could find, anywhere. Great range of TV, HiFi, etc. Parking places directly... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The guy in the shop, I think his name may have been Dave, was pleasant & very knowledgeable. I've shopped with Richer Sounds numerous times over the years & always found the staff to be the same. I w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very good impartial advice. Always friendly and helpful in store. Great products at the right price with free next delivery if not available in store or if I am unable to collect from store. ⭐️⭐️⭐️⭐️⭐... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

First class customer service. Paul & Stuart where both excellent in providing really useful product knowledge & nothing was too much trouble. I glided through the pre-ordering process & collection to... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

  • 63-65 Borough Road, TS1 3AA, Middlesbrough, Reino Unido

  • 0333 900 0096

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1647)

24 500 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great Service, Great Price. Highly Recommend

An issue with the website not processing a discount led me to call to place my order. With the offer honoured, my delivery came within 4 days. Perfect. However the smallest item arrived damaged, no questions replacement sent straight out. Double perfect. Service, speed and the best price on a great product

16 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Excellent

Excellent, cheers, thankyou

8 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

LG OLED55C56LB

Purchased in Middlesbrough Store on Thursday got my receipt & 6 year guarantee no having to register on line like some other retailers.
Tv was delivered a few days later and Shaun gave me better price than anywhere else online could not ask for better service

11 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Ordered on Sunday delivered on Monday minday

Went on Sunday to Richer Sounds in Middlesbrough to see about a new subwoofer. Paul the store manager couldn't have been more helpful. He advised on the one I wanted, gave me a great price with free delivery and although it was ordered Sunday we got it on Monday! What fantastic service and and an awesome experience. Thank you. Will definitely go again if we need anything else, even parking outside the front, what more could you ask for.

14 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Excellent shopping experience

Excellent shopping experience
Dave the Technical Sales Advisor , gave me expert advice. RS had the products I was searching for , and gave speedy delivery
Great service.

7 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Come on Boro

Always a pleasure to shop in the Middlesbrough store. Great advice and very helpful all round. Well played thanks

9 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Brilliant service from Shaun in…

Brilliant service from Shaun in Middlesbrough. Patiently helped me with getting the right set up for me. Really happy with the price and the system. Loving my return to HiFi.

30 de maio de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Unpushy

Unpushy. knowledgeable, and very user friendly. I have used Richer Sounds for over 10 years, and I would never go anywhere else.

6 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

I've been a fan and customer for…

I've been a fan and customer for decades. I contacted the store by phone was given guidance on selecting a new TV. I called into Middlesbrough on a Saturday, my new TV was delivered the following Monday. Excellent service from staff and speedy delivery.

6 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Excellent advice and a trial run facilitated the right purchase for me.

I had a rough idea what i wanted, but I wasn't 100% sure. I emailed my local shop and Stu replied, helping me with my queries back and forth- he then ordered in the item I was looking to buy to have a look and listen to (a Fiio DM15).
It was there within a day or two, and I was left to try the gear in their listening room- no hassle, no sale pushiness or pressure- just sound advice and help when asked for.
Sure enough, I was impressed with it and was helped with the purchase, even having a VIP discount applied for me though id forgotten about being signed up for it - very helpful indeed.
At the till we were talking about MP3 players and the chaps mentioned a snowsky player they had been impressed with; it was on offer and I picked one up for my wife. Again, there was no sales push, just people who're interested in audio chatting about audio, and in the process, letting the products sell themselves.
I will always buy from RS if they stock what I'm after. Having their local knowledge and facilities allowed me to decide on what I wanted and test it with my own cd's and headphones. They allowed the making of this purchase to be well informed, tested, and right for me. 10/10

5 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Eversolo Master Edition Gen 2

Recently bought an Eversolo Master Edition Gen 2 and was very pleased with the deal I received Shaun was a pleasure to deal with throughout the purchase providing excellent communication and great customer service I would not hesitate to use Richer Sounds again and would highly recommend them to others Great service-thank you

3 de junho de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 3 em 5 estrelas

Speakers open box

Postage was good, purchased some special edition monitor audio silver 100 7g speakers open box unfortunately no certificate of authenticity in the box,i suppose i should of asked first, fighting for one now from monitor audio direct saying that the price was good and helpful service
Update i raised a ticket with ma to clarify the certificate, they said it was only the green 50th anniversary ones that came with one and they would look into a company called audiohum and famous Google ai as they were both wrong and did apologise and look into it.with open box speakers I did ask what the warranty would be on them but had no answer yet from richer sounds

24 de maio de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for the feedback, although my apologies for the confusion with the authentication certificate for the limited edition speakers you bought. We will contact the manufacturer on your behalf to clarify the situation, and for our benefit as a dealer too, and then be in touch directly to resolve with you..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Friendly knowledgeable staff

Friendly knowledgeable staff. Great that they beat the best price I could find.
Delivery was exceptionally fast, ordered Tues pm, delivered to my door Wed am.

22 de maio de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Very professional and friendly service

Very professional and friendly service
Took time to listen to what I was after and helped grately on points I had not considered.
Would not hesitate to recommend

21 de maio de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Great service great staff

Always helpful and honest opinions, bought 4 tv’s over the years from these guys, never had any issues

20 de maio de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Great experience when buying TV’s

Great experience, these guys know their stuff and can advise what suits your needs without over selling, unlike the larger electrical retailers

Highly recommended

19 de maio de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Very good service

Very good service
Really helpful staff

19 de maio de 2026
logótipo da Richer Sounds - Middlesbrough

Resposta da Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

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