Richer Sounds - Norwich Opiniões 

2113
•
TrustScore: 5 em 5

4,9

21 St Giles Street, NR2 1JL Norwich, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great overall experience in the Norwich store. Staff were extremely helpful and knowledgeable, they spent time demonstrating and answering questions about the choice of turntables available. We decide... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great service from the Norwich branch when purchasing a LG G6 tv & LG soundbar deal. Matt was very friendly & very knowledgeable answering all my questions. Made a lovely change to find a shop li... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've been a Richer Sounds customer for many many years. The price level is very competitive and the service straightforward and always honest. For this purchase we used a click and collect at the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My experience with Richer Sounds as an extremely pleasant one. I felt with them purely over the phone, this was due to my problems with mobility due to my disability. But that didn’t stop the ca... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2113)

24 746 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Another Richer Sounds satisfied customer

Richer Sounds are true to there word and treated me very well regarding my 4 year+ old tv which was covered by there free extended guarantee could not be repaired, and they gave me a very generous Gift Voucher to purchase a replacement tv. Thank you very much Seb and Tony at Norwich branch.D Gipson .

25 de março de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks very much for taking the time to leave such a kind review. I’m really pleased to hear that you were looked after properly under our extended guarantee, and that everything was taken care of to help you move on to a replacement when the TV couldn’t be repaired.

I’ll be sure to pass your thanks on to Seb and Tony at our Norwich store who I'm sure will also be delighted to see your comments. If there’s ever anything you’d like to discuss further, please don’t hesitate to get in touch with us directly.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Great customer care from knowledgeable staff

The staff in the store were very helpful and knowledgeable. The store was well set out and I was able to look at and hear demonstrated the products I wanted to buy.

24 de março de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

I've come to expect nothing but the best service at RS Norwich.

The whole process of buying my new projector went as smooth as silk. I knew exactly what kind of treatment I could expect from the staff at Norwich, that is quick, respectful and efficient! They are also very knowledgeable and with the VIP club and it's six year guarantee, Richer Sounds is always my first port of call. Tony helped me on this occasion, but I know to trust any other staff member just as much. So thank you all at Norwich and I'm sure I will see you again soon!

29 de março de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Knowledgeable and customer focussed

Knowledgeable and gave time to us as customers, listening to what we thought we wanted and guiding us as and when required. No pressure selling. First class!

18 de março de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

No fuss

No fuss. Pleasant.

19 de março de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Excellent service from Tele sales team…

Excellent service from Tele sales team , Kept informed of Delivery, Arrived on time , very good experience from start to Finish , would definitely recommend

19 de março de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Great shopping experience in Norwich…

Great shopping experience in Norwich store. Ended up buying a cd player for less than I planned to based on staff advice. That doesn't usually happen in retail? Asked me what else I was using, amp, speakers etc and recommended accordingly.

11 de janeiro de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Very professional conversation over the…

Very professional conversation over the phone. Good advice and recommendations. Brilliant delivery service. Received the following day of order.

18 de março de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

good website and excellent product range

good website and excellent product range and support. have used richer sounds on several occasions. efficient service and advice if needed

9 de outubro de 2025
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Helpful and knowledgeable people

Helpful and knowledgeable people, excellent high end audio equipment to choose from.

28 de agosto de 2025
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Samsung 83" tv qes90f

I bought a TV and a sound system from Richer Sounds a few years ago, and at the time, I was very impressed with the service and the deal I had. Because of this, I've just bought a new TV from them again; the salesperson, called Seb, was very patient and had good product knowledge, and yet again offered me a fantastic deal, which could not be matched anywhere else. The TV's picture & sound quility is amazing, and very easy to set up.

17 de março de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Amazing service as always

Amazing service as always. It’s been some years since by last visit but everything is as it should be: friendly, helpful and relaxed service.

21 de março de 2026
Opinião espontânea
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Classificada 4 em 5 estrelas

The notification system…

The notification (via email) system failed and I had to ring up the store. However that worked and I later bought a product.

15 de março de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks very much for the positive feedback although I’m sorry to hear the email notification didn’t work as it should on this occasion. It’s great to know everything worked out in the end of course but if you do need any help, you can e-mail us via..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Seb in Norwich was excellent

Seb in Norwich was excellent
He listened to what we wanted and needed and his advice paid off
Very pleased with the new Marantz set up

14 de março de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Always a professional approach to the…

Always a professional approach to the customer and their interest in a product they are looking into or aquiring, very good knowledge of the products they hold in stock and the accreditations and causes that are featured on the back page of the Thankyou booklet put Richer Sounds on a good footing too.

14 de março de 2026
Opinião espontânea
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Excellent service

Excellent service

5 de março de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

I phoned for advice and guidance

I phoned for advice and guidance, which Sam provided. I felt it was unbiased, and was focused on what I needed rather than what he wanted to sell me. With a choice made he was able to match a competitors price, and it was delivered promptly the next day. Very happy.

12 de março de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

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